Hotels on the Lake in Petaluma

"The parking sucks, I tried to go on a walk outside and there was a homeless man trying to get in, the elevator felt like it was going to collapse every time you’d get in, the place feels old and definitely needs renovations, the map was a little confusing and I had to go to the front desk because my key wasn’t working, it felt like a motel more than a hotel, they also didn’t tell me in advance before booking that they will charge you 200 dollars when you check in just in case there are any damages and they reimburse it to you after you check out, the staff was great and helpful, I called the front desk at 12 am to request toothpaste and I got it in less than 5 minutes which is nice considering the walk is long. The issue is with the administration of the place, not the employees. They seriously need to fix that parking lot and renovate the buildings in general"

"Pool is beautiful. Tiny gym with only one treadmill and it was broken. Staff don't tell you that the included continental breakfast across the street might be a 20-30 min wait even if you only want Continental. When we went, the place was about 1/3 full but we still had to wait 30 min to be seated and the wait staff was rude and not forthcoming about how the free breakfast worked. They just want you to buy from the regular menu so they get tips I guess. Could have been suggested to make a reservation and not had to wait. In town for my daughter's wedding so lots of moving parts. One guy from front desk staff very awkward and strange about some basic questions regarding checking in early since we had the wedding to get to at 3 pm and room check-in was 4. Happened again with the same person the following day when I was trying to determine if a family member was going to be in a room near mine. Not sure if he is new, untrained, anti-social etc but I felt like these were basic questions that he should have been used to fielding."