Your stay at this Northeast Pensacola hotel places you within 3 miles (5 km) of Cordova Mall and Sam's Fun City. Also, University Town Plaza is within half a mile (1 km) and West Florida Hospital is within 2 miles (3 km).
This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A picnic area and a safe deposit box are also provided.
Free WiFi, kitchens
The 101 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, dining areas, and coffee/tea makers are also available. Housekeeping is available on request.
Apr 11, 2020 by Hotel Management
Thank you for visiting Extended Stay America and for your wonderful rating. We are delighted you had an excellent experience with us. Please come back and see us again soon. Sincerely, Hotel Management
Nov 27, 2019 by Hotel Management
It was a pleasure accommodating you at our property. We take great pride in providing our guests’ with well-appointed rooms and the best service we possibly can, and it was highly appreciated by us to know you acknowledged these as the factors which made your stay an excellent one. Thank you for sharing your delightful comments with us, and we hope you will return to Extended Stay America when your travels bring you here. Sincerely, Hotel Management
Nov 26, 2019 by Hotel Management
Thank you for choosing our hotel. We are sorry our room was not to your expectations and regret the inconvenience caused. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Sep 19, 2019 by Hotel Management
Thank you for sharing your thoughts. We are glad you liked our location, but we regret the inconvenience caused due to the odor issue in your room. Your feedback for the smoke smell has been shared with the housekeeping team to do a deep cleaning of your room. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
May 4, 2019 by Hotel Management
We are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your stay. We have shared your feedback with our housekeeping team as well as our front desk team and will use this as a training opportunity to improve our service delivery. Once more, we apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
May 2, 2019 by Hotel Management
Thank you for being our guest. We're sorry for the impudent attitude of one of our associates. Please be assured that we have discussed your feedback with our team to make sure such incidents do not occur again. Kindly note, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Apr 16, 2019 by Hotel Management
Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We encourage you to try us again in the future, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Mar 4, 2019 by Hotel Management
Thank you for being our guest. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and genuinely hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Jan 1, 2019 by Hotel Management
Thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Pensacola University Mall also features barbecue grills, a picnic area, and coffee/tea in a common area. Self parking is free. This Pensacola hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Extended Stay America Suites Pensacola University Mall offers 101 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries. This Pensacola hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 7:00 AM - 11:00 AM. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.
The front desk at this property is open daily from 7:00 AM - 11:00 AM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.