For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Your stay at this Northeast Pensacola hotel places you within 3 miles (5 km) of Cordova Mall and Sam's Fun City. Also, University Town Plaza is within half a mile (1 km) and West Florida Hospital is within 2 miles (3 km).
Free perks
This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A picnic area and a safe deposit box are also provided.
Free WiFi, kitchens
The 101 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, dining areas, and coffee/tea makers are also available. Housekeeping is available on request.
Extended Stay America Suites Pensacola University Mall ratings based on 27 Verified Reviews
Review Summary
3.3
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Extended Stay America Suites Pensacola University Mall
Everyone (10)Business (1)Couples (3)Family (4)
5 out of 5
Posted by a verified traveler on Apr 10, 2020
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Comment from Hotel Management
Apr 11, 2020
by Hotel Management
Thank you for visiting Extended Stay America and for your wonderful rating. We are delighted you had an excellent experience with us. Please come back and see us again soon.
Sincerely,
Hotel Management
5 out of 5
Staff very nice room extremely clean will come again
Posted by a verified traveler on Nov 27, 2019
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Comment from Hotel Management
Nov 27, 2019
by Hotel Management
It was a pleasure accommodating you at our property. We take great pride in providing our guests’ with well-appointed rooms and the best service we possibly can, and it was highly appreciated by us to know you acknowledged these as the factors which made your stay an excellent one. Thank you for sharing your delightful comments with us, and we hope you will return to Extended Stay America when your travels bring you here.
Sincerely,
Hotel Management
2 out of 5
We did not stay. The room was very delapidated. Furniture damaged. Needs Reno.
Posted by a verified traveler on Nov 26, 2019
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Comment from Hotel Management
Nov 26, 2019
by Hotel Management
Thank you for choosing our hotel. We are sorry our room was not to your expectations and regret the inconvenience caused. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us.
Sincerely,
Hotel Management
4 out of 5
Posted by a verified traveler on Nov 5, 2019
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5 out of 5
I like that extended stay is close by, I dislike the fact that my room had a horrible smell like
Posted by a verified traveler on Sep 18, 2019
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Comment from Hotel Management
Sep 19, 2019
by Hotel Management
Thank you for sharing your thoughts. We are glad you liked our location, but we regret the inconvenience caused due to the odor issue in your room. Your feedback for the smoke smell has been shared with the housekeeping team to do a deep cleaning of your room. We hope the positive aspects of your stay will help you choose us again on your next trip to our area.
Sincerely,
Hotel Management
1 out of 5
Had a great experience up to the moment we waked into the hotel. After specifically asking her to ensure that I had a no smoking room the receptionist warmly smiled and said, " all of our rooms are no smoking." She ensured me that there would be no concerns about my allergy to smoke.
This was where the wheels began falling off the bus. The walk thru the hallway to the room yielded a smell that could only be described as confusing and unsettling. Think, hot potpourri soaked in pond water with cigarette butts stewing in it.
the stale stench of smoke hung in our room to greet us. Torn carpet drew your attention toward hideous surprises lurking below waist level eye site. These surprises included blood stains what appeared to be stains from a stew of blood, fecal and likely seminal fluids on the mattress cover under our sheets.
Smoke plagued us all night and despite numerous calls placed to the front office requesting help, no help was give. We were greeted on the phone by a housekeeper that could not have cared less about the fact that it is part of the built in culture to allow guests to smoke into the vents.
This hotel should really be shut down.
Posted by a verified traveler on May 3, 2019
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Comment from Hotel Management
May 4, 2019
by Hotel Management
We are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your stay. We have shared your feedback with our housekeeping team as well as our front desk team and will use this as a training opportunity to improve our service delivery. Once more, we apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us.
Sincerely,
Hotel Management
4 out of 5
I didn’t like that when we asked if our room could be cleaned, the house keeper stated “this ain’t a real hotel, we don’t do that. You have to go down stairs and get yo own stuff.”
Posted by a verified traveler on Apr 30, 2019
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Comment from Hotel Management
May 2, 2019
by Hotel Management
Thank you for being our guest. We're sorry for the impudent attitude of one of our associates. Please be assured that we have discussed your feedback with our team to make sure such incidents do not occur again. Kindly note, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. Hopefully, we will have the opportunity to make it up to you on a future visit.
Sincerely,
Hotel Management
2 out of 5
Bathroom had hair in tub drain. Kitchen was old and rusty. Lightning in sever need of updates. Tv on low table that was hard to see from bed. Overall this could be a nice place for its in a great location.
Posted by a verified traveler on Apr 15, 2019
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Comment from Hotel Management
Apr 16, 2019
by Hotel Management
Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We encourage you to try us again in the future, and we are confident you will enjoy the exceptional stay you deserve.
Sincerely,
Hotel Management
1 out of 5
I had no problems with the overall appearance of the hotel. My issue was being turned away at the desk for placing a reservation online and paying 10 minutes from checking in. The desk clerk sold the last room without checking the system to see the update of my reservation and sold the last room to the customers in front of me at the desk. I've never experienced anything like that with reserving and paying for a room.
Posted by a verified traveler on Mar 3, 2019
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Comment from Hotel Management
Mar 4, 2019
by Hotel Management
Thank you for being our guest. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and genuinely hope you will offer us another opportunity to serve you.
Sincerely,
Hotel Management
Thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.
Sincerely,
Hotel Management
About the Extended Stay America Suites Pensacola University Mall
Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Pensacola University Mall also features barbecue grills, a picnic area, and coffee/tea in a common area. Self parking is free. This Pensacola hotel is smoke free.
101 guestrooms or units
3 levels
To-go breakfast (free)
Coffee in lobby
Self-service laundry
Front desk (limited hours)
Front-desk safe
BBQ grill(s)
Outdoor picnic space
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Kitchen
Laundry facilities
Separate dining area
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Pensacola Intl. Airport (PNS) (5.4 km / 3.4 mi)
Train station: Pensacola Station (8.1 km / 5.1 mi)
Parking: Free self parking
Room Amenities
Extended Stay America Suites Pensacola University Mall offers 101 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries. This Pensacola hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
In-room kitchen
Dining room
Flat-screen television
Cable channels
Premium channels
Refrigerator
Microwave
Stove
Coffee maker
Kitchenware
Shower and tub combination
Housekeeping (on request)
Hair dryer available
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Wardrobe or closet
Food & Drink
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Wheelchair-accessible van parking
Braille or raised signage
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
The front desk is open daily from 7:00 AM - 11:00 AM. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.
The front desk at this property is open daily from 7:00 AM - 11:00 AM. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 25 per pet, per day (maximum USD 150 per stay)
Maximum 2 per room
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
Service animals are allowed
Service animals are exempt from fees/restrictions
Masks are compulsory at the property
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
Service animals are exempt from fees
Housekeeping fee: USD 10 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Extended Stay America Pensacola University Mall
Extended Stay America University Hotel Pensacola Mall
Extended Stay America Pensacola University Mall Hotel
Extended Stay America University Mall Hotel
Extended Stay America Pensacola University Mall Hotel
Extended Stay America University Mall Hotel
Extended Stay America Pensacola University Mall
Extended Stay America University Mall
Hotel Extended Stay America Pensacola - University Mall
Extended Stay America Pensacola - University Mall Pensacola
Extended Stay America Pensacola University Mall
Extended Stay America Suites Pensacola University Mall Hotel
Extended Stay America Suites Pensacola University Mall Pensacola
You should know
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
Extended Stay America Suites Pensacola University Mall is 1.7 mi away from Ferry Pass.
Extended Stay America Suites Pensacola University Mall does not have a restaurant on site. Nearby dining options include Texas Roadhouse (3-min walk), The Egg & I Restaurants (4-min walk), and Wild Honey Frozen Yogurt (5-min walk).
This hotel offers free self parking.
Extended Stay America Suites Pensacola University Mall is 3.4 mi (10-min drive) away from the Pensacola Intl. Airport (PNS) airport, the closest popular airport to the property.
Extended Stay America Suites Pensacola University Mall does not have a pool.
This hotel is 6.9 mi (12-min drive) from Bayview Beach Park and 7.5 mi (10-min drive) from Bay Bluffs Park. Don't forget your sunscreen!
There are no spa services available at this hotel.
Extended Stay America Suites Pensacola University Mall offers free on-the-go breakfast every day from 6 AM to 9:30 AM.
Check-in is from 3 PM - midnight.
Airport shuttle services are not available at Extended Stay America Suites Pensacola University Mall.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
