4/10 Malo
Tawny W.
5 feb. 2023
No le gustó: Limpieza
Not happy
The property was not clean. Found a lot of hair and make-up in both bathroom drawers. Soap or something dripping from the picture and wall in master bedroom. Used shampoo and conditioner in master shower. Found a dead roach in the silverware drawer that had been there a while. Also killed a few roaches in kitchen area. We didn't get the amenities such as dish washer tabs, laundry pod, paper towel. No sheets or blankets were provided for pull out. Luckily one of one the guest we meet while staying there had extra sheets and gave us a set. I called Vacasa Friday when we realized it they said it was to late to get sheets to us but promised someone would bring ALL missing items Saturday. Later Saturday I called again and was told the items would be delivered, but they never were brought to us. I spent quite a bit of time and energy trying to get the situation fixed, which was time I should have had to spend time with my family. I have rented rooms from Vacasa in the past but never had a issue. I am not happy at all with this stay or the how my complaints have been handle. I paid a cleaning fee but did not get what I paid for.
Tawny W.
Se hospedó 2 noches en febrero de 2023