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Best Western Palmyra Inn & Suites

2.5 star property
Enjoy the free WiFi at this Palmyra hotel

Choose dates to view prices

Photo gallery for Best Western Palmyra Inn & Suites

Lobby
Pool
Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, cribs/infant beds
Lobby
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Free WiFi

Explore the area

View in a map
955 Canadaigua Rd., Palmyra, NY, 14522
  • Place, Smith Family Farm
    ‪16 min walk‬
  • Place, Book of Mormon Publication Site
    ‪2 min drive‬
  • Place, Wayne County Fairgrounds
    ‪2 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

  • Sleeps 5
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(24 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, cribs/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.0 out of 10
Very good
(9 reviews)
  • Sleeps 5
  • 2 Queen Beds

About the neighborhood

Palmyra

In historical district.Within 2 miles (3 km) of this Palmyra hotel, you'll find Smith Family Farm and Wayne County Fairgrounds. Palmyra Family Medicine and Book of Mormon Publication Site are also within 2 miles (3 km).

What's nearby

  • Smith Family Farm - 16 min walk - 0.9 miles
  • Palmyra Family Medicine - 2 min drive - 1.8 miles
  • Book of Mormon Publication Site - 2 min drive - 1.6 miles
  • Wayne County Fairgrounds - 2 min drive - 2.0 miles
  • University of Rochester - 37 min drive - 40.6 miles

Getting around

  • Greater Rochester Intl. Airport (ROC) - 38 min drive

Restaurants

  • ‪McDonald's - ‬9 min drive
  • ‪McDonald's - ‬8 min drive
  • ‪Akropolis Restaurant - ‬3 min drive
  • ‪Dunkin' - ‬9 min drive
  • ‪Dunkin' - ‬8 min drive

About this property

Best Western Palmyra Inn & Suites

Enjoy the free WiFi at this Palmyra hotel
A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is served. A hot tub, a vending machine, and gift shops/newsstands are also featured at the business-friendly Best Western Palmyra Inn & Suites. Free self parking is available.

This Palmyra hotel is smoke free.

  • 60 guestrooms or units
  • Breakfast available (free)
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
Best Western Palmyra Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. 43-inch LED televisions come with cable channels.

Bathrooms include shower/tub combinations. This Palmyra hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Children's games
  • Crib (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Things to do

  • Hot tub
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 43-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per stay.
  • Cribs (infant beds) are available for USD 5.0 per stay.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 5.0 per stay
  • Rollaway bed fee: USD 25.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palmyra Inn
Best Western Palmyra Inn
Best Western Palmyra
Palmyra Inn Suites
Best Palmyra & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel
Best Western Palmyra Inn & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel Palmyra

Frequently asked questions

How close is Best Western Palmyra Inn & Suites to the airport?

Best Western Palmyra Inn & Suites is 26.5 mi (38-min drive) away from the Greater Rochester Intl. Airport (ROC) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Palmyra Inn & Suites?

As of Nov 22, 2025, prices found for a 1-night stay for 2 adults at Best Western Palmyra Inn & Suites on Nov 30, 2025 start from $103.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Palmyra Inn & Suites have an airport shuttle?

Airport shuttle services are not available at Best Western Palmyra Inn & Suites.

Does Best Western Palmyra Inn & Suites offer free breakfast?

Yes, Best Western Palmyra Inn & Suites offers free breakfast.

Is there a casino at Best Western Palmyra Inn & Suites?

No, there is no casino at this hotel, but Finger Lakes Gaming and Racetrack (17-min drive) is nearby.

What time is check-in at Best Western Palmyra Inn & Suites?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Best Western Palmyra Inn & Suites?

This hotel offers free self parking.

Does Best Western Palmyra Inn & Suites have a pool?

Best Western Palmyra Inn & Suites does not have a pool.

Does Best Western Palmyra Inn & Suites have a spa?

There are no spa services available at this hotel.

How close is Best Western Palmyra Inn & Suites to downtown Palmyra?

Best Western Palmyra Inn & Suites is 1.4 mi away from Palmyra.

Best Western Palmyra Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 526 out of 1004 reviews
Rating 8 - Good. 280 out of 1004 reviews
Rating 6 - Okay. 128 out of 1004 reviews
Rating 4 - Poor. 44 out of 1004 reviews
Rating 2 - Terrible. 26 out of 1004 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Lucinda

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Older hotel. rooms were clean. Staff was helpful. Breakfast was somewhat lacking.
Stayed 3 nights in Oct 2025

8/10 Good

Randy, FRESNO

Liked: Cleanliness, staff & service, property conditions & facilities
The walls are a bit thin. Could hear the noisy kids otherwise great hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of the area we wanted to explore!
Stayed 3 nights in Aug 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming and Lavish

This is the most loveliest of places I have ever stayed. Absolutely 10/10. Beautiful and charming with excellent customer service.
Stayed 1 night in Aug 2025

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean place to stay! Very kind staff. The building is older but well maintained and clean, did not feel dirty to us. In a very safe, quiet, and beautiful area of Palmyra! Walking distance to the temple and sacred grove. Would definitely stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, spacious room with a pretty view. Good breakfast and Kathy was great at the front desk.
Stayed 1 night in Aug 2025

10/10 Excellent

Sadie, St George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff so friendly and accomadating. It was the coolest place to stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

Rosanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. The staff were friendly and accommodating. I recommend for anyone going to a nearby concert.
Stayed 1 night in Aug 2025

8/10 Good

Carrie

Stayed 2 nights in Aug 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

DaKota

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and it is so close to the sacred grove.
Stayed 1 night in Jul 2025

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didnt like was the breakfast, the juice machine was broken and there was no bottled OJ, the only fruit was apples. There were not fixings for a bagel breakfast sandwich. Very disappointing. I dont expect much in the way of the complimentary breakfast, but this did hit a very low set bar. The Staff was excelent, the grounds well kept and the room was clean and comfy.
Stayed 2 nights in Aug 2025

6/10 Okay

Chanice

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
The staff checking in me in wouldnt talk to me directly, kept talking to my party staying with me. Wouldnt fill me in on what I was signing off on, had to ask...Then gave me a half crap answer. Our key cards did not work when we came back to the hotel room. I went up to the front desk with the card I used to book and my photo ID...The lady working the desk told me she didn't need to see any of that and just asked me for what room number....COMPLETELY UNSAFE..I could have gotten a random persons room key SO EASILY!!!!!! Then we had a dirty used cutip when checking the cleanliness of the room. Right under neath the table by the sofa. The bathroom floor was dirty. The room was in no way swept either. The TV didn't work at all and was "apparently known to front staff". The only pleasant person I came across in our stay there was a lady working breakfast area. Would not stay here again. Displeased with price spent and conditions of room.
Stayed 1 night in Aug 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Vince

Stayed 1 night in Aug 2025

8/10 Good

Ana Carolina

Traveled with family
Liked: Property conditions & facilities, room comfort

The room was comfortable and clean.

The room was comfortable and clean. The bathtub was dirty and full of hair, but everything else was fine. The pool/jacuzzi hours could be extended, that would be my only suggestion. The breakfast was very good. I would definitely return to this hotel and recommend it.
Stayed 1 night in Aug 2025

6/10 Okay

Jeanette

Stayed 3 nights in Aug 2025

2/10 Terrible

christopher

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

could of been great

Hello, I'm writing to tell you about our stay on Saturday August 2nd. First, when we entered the hotel it was very warm. I'm not sure if the A/C was not working or not on, but it was very warm throughout the common areas of the hotel. We were not able to use these areas due to this and had to eat our breakfast Sunday morning in our room. We felt bad for the older gentleman sweating as he checked in other patrons. Secondly, the televisions throughout the hotel were not working. This was not told to us before we arrived, or we would have made other arrangements. The ice machine on the floor of our room, the second floor, was not working. There were no towels available in the hot tub area when we went to use it. When I went to take a shower the products supplied were not shampoo and conditioner but conditioner and body lotion, which I did not realize until I was already in the shower, so I was unable to wash my hair. The room was clean and the bed was luckily comfortable. Overall it was not a very good stay. There was only one gentleman on staff at the desk throughout our stay and he consistently had a long line of people at the desk so speaking to him about any of these issues, even if he could have addressed them, was very inconvenient. I look forward to your response to my concerns. Thanks, Christopher Virginia
Stayed 1 night in Aug 2025

6/10 Okay

amy

Stayed 1 night in Aug 2025

4/10 Poor

Brian

Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2025