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Best Western Palmyra Inn & Suites

2.5 star property
Enjoy the free WiFi at this Palmyra hotel

Choose dates to view prices

Photo gallery for Best Western Palmyra Inn & Suites

Lobby
Desk, laptop workspace, iron/ironing board, cribs/infant beds
Lobby
Lobby
Pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
955 Canadaigua Rd., Palmyra, NY, 14522
  • Place, Smith Family Farm
    ‪16 min walk‬
  • Place, Book of Mormon Publication Site
    ‪2 min drive‬
  • Place, Wayne County Fairgrounds
    ‪2 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(25 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, cribs/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.0 out of 10
Very good
(9 reviews)
  • Sleeps 5
  • 2 Queen Beds

Suite-2 Queen Beds, Non-Smoking, Sofabed for One Person, Microwave and Refrigerator, Wi-Fi

  • Sleeps 5

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Roll in Shower, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Sofabed for One Person, Microwave and Refrigerator, Wi-Fi

  • Sleeps 5

Suite-1 King Bed, Non-Smoking, Sofabed for One Person, Microwave and Refrigerator, Wi-Fi

  • Sleeps 3

Suite-1 King Bed, Non-Smoking, Whirlpool, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

About the neighborhood

Palmyra

In historical district.Within 2 miles (3 km) of this Palmyra hotel, you'll find Smith Family Farm and Wayne County Fairgrounds. Palmyra Family Medicine and Book of Mormon Publication Site are also within 2 miles (3 km).

What's nearby

  • Smith Family Farm - 16 min walk - 0.9 miles
  • Palmyra Family Medicine - 2 min drive - 1.8 miles
  • Book of Mormon Publication Site - 2 min drive - 1.6 miles
  • Wayne County Fairgrounds - 2 min drive - 2.0 miles
  • University of Rochester - 35 min drive - 40.1 miles

Getting around

  • Greater Rochester Intl. Airport (ROC) - 38 min drive

Restaurants

  • ‪Wegmans Old Fashioned Subs - ‬13 min drive
  • ‪McDonald's - ‬9 min drive
  • ‪McDonald's - ‬8 min drive
  • ‪Roy Rogers - ‬11 min drive
  • ‪Burger King - ‬13 min drive

About this property

Best Western Palmyra Inn & Suites

Enjoy the free WiFi at this Palmyra hotel
A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is served. A hot tub, a vending machine, and gift shops/newsstands are also featured at the business-friendly Best Western Palmyra Inn & Suites. Free self parking is available.

This Palmyra hotel is smoke free.

  • 60 guestrooms or units
  • Breakfast available (free)
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
Best Western Palmyra Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. 43-inch LED televisions come with cable channels.

Bathrooms include shower/tub combinations. This Palmyra hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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  • Parking included
  • Free WiFi
  • Air conditioning
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Feb 28 - Mar 1
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Property amenities

Family friendly

  • Children's games
  • Crib (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Things to do

  • Hot tub
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 43-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per stay.
  • Cribs (infant beds) are available for USD 5.0 per stay.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 5.0 per stay
  • Rollaway bed fee: USD 25.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palmyra Inn
Best Western Palmyra Inn
Best Western Palmyra
Palmyra Inn Suites
Best Palmyra & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel
Best Western Palmyra Inn & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel Palmyra

Frequently asked questions

How close is Best Western Palmyra Inn & Suites to the airport?

Best Western Palmyra Inn & Suites is 26.5 mi (38-min drive) away from the Greater Rochester Intl. Airport (ROC) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Palmyra Inn & Suites?

As of Feb 26, 2026, prices found for a 1-night stay for 2 adults at Best Western Palmyra Inn & Suites on Mar 1, 2026 start from 79.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Palmyra Inn & Suites have an airport shuttle?

Airport shuttle services are not available at Best Western Palmyra Inn & Suites.

Does Best Western Palmyra Inn & Suites offer free breakfast?

Yes, Best Western Palmyra Inn & Suites offers free breakfast.

Is there a casino at Best Western Palmyra Inn & Suites?

No, there is no casino at this hotel, but Finger Lakes Gaming and Racetrack (17-min drive) is nearby.

What time is check-in at Best Western Palmyra Inn & Suites?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Best Western Palmyra Inn & Suites?

This hotel offers free self parking.

Does Best Western Palmyra Inn & Suites have a pool?

Best Western Palmyra Inn & Suites does not have a pool.

Does Best Western Palmyra Inn & Suites have a spa?

There are no spa services available at this hotel.

How close is Best Western Palmyra Inn & Suites to downtown Palmyra?

Best Western Palmyra Inn & Suites is 1.4 mi away from Palmyra.

Best Western Palmyra Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 521 out of 1003 reviews
Rating 8 - Good. 278 out of 1003 reviews
Rating 6 - Okay. 131 out of 1003 reviews
Rating 4 - Poor. 44 out of 1003 reviews
Rating 2 - Terrible. 29 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

David

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean rooms, staff was pleasant and attentive, only issues were the room door keys kept having to be reprogrammed other than that all was well as expected
Stayed 3 nights in Nov 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Stayed 1 night in Nov 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities
Friendly staff, information about local attractions, and a comfortable room make this a great place to stay!
Stayed 1 night in Nov 2025

8/10 Good

Jaron

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service, room, hot tub. No hot water one night and no sausage for one of the morning breakfast.
Stayed 2 nights in Nov 2025

2/10 Terrible

Heather

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Super outdated and felt dirty. Lots of contractors staying there that were EXTREMELY loud at 5am. Very thin walls, you could hear everything. Very disappointed with the stay.
Stayed 1 night in Nov 2025

8/10 Good

KATHY

Stayed 1 night in Nov 2025

10/10 Excellent

KATHY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Felt very safe there
Stayed 1 night in Nov 2025

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely comfortable bed. We slept very well. Helpful, personable staff. The location was perfect for our needs.It is obviously not a new building, but it was well kept except they did not pay close attention to drywall finishes around the electric outlets, light switches, etc. and the carpet/rug in the lobby /stairs needs attention.
Stayed 1 night in Nov 2025

10/10 Excellent

Thomas

Business traveler
Disliked: Cleanliness, amenities
Hotel was dated and not as clean as I like . Cable tv did not work.
Stayed 1 night in Jul 2025

10/10 Excellent

Amy

Stayed 4 nights in Oct 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great experience at Best Western Palmyra Inn & Suites. The person at the front desk was very friendly and helpful. Our room was clean and comfortable. The breakfast was good. Our experience exceeded our expectations!
Stayed 1 night in Oct 2025

8/10 Good

Rosalyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Lucinda

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Older hotel. rooms were clean. Staff was helpful. Breakfast was somewhat lacking.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast ok not much choice parking excellent
Stayed 2 nights in Oct 2025

4/10 Poor

Bryce

Traveled with family
Disliked: Cleanliness
The hotel’s location was convenient and well-suited for our planned activities in the area. While the overall condition of the property was generally acceptable, the cleanliness of our room—particularly the bathroom—was disappointing. It appeared that the room had not been deep-cleaned for quite some time. The shower walls had visible orange mildew that could be wiped away easily, and both the floors (carpet) and walls (and headboards) showed noticeable grime. I would strongly encourage hotel management to take this feedback seriously and implement improvements to cleanliness standards, as this property is well-situated and has great potential given the number of guests it attracts.
Stayed 1 night in Oct 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time we’ve stay here in abou 12 years. It has improved to include a dining as where a descent breakfast is seven. H been refubished With upgrades.i checks n at 6:30 pm there was nobody at checking desk- had to wait 5 min or so for someone to greet me- t wa a woman that seemed very tired and not very enheused about her job- she HD several tattoos n he arms and neck which I feel loooks very unprofessional. The room es quiet and comfortable and the location was very convenient!
Stayed 1 night in Oct 2025

10/10 Excellent

Janae

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area, large dining area, nice staff
Stayed 1 night in Oct 2025

8/10 Good

Karry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, perfect for all our sightseeing needs!!
Stayed 2 nights in Oct 2025

8/10 Good

Darren

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Room was clean and comfortable
Stayed 1 night in Oct 2025

2/10 Terrible

Trudy

Traveled with family
Disliked: Staff & service
They want to double charge me for the night. I already paid for the night. I have an email to prove it. And they said they have to charge me again which is ridiculous.
Stayed 2 nights in Aug 2025

8/10 Good

Carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot could have had better lighting and the breakfast was good.
Stayed 1 night in Oct 2025

8/10 Good

Alora

Liked: Cleanliness, staff & service, amenities
Great staff. Facility condition could be updated including obvious paint peeling
Stayed 1 night in Oct 2025

6/10 Okay

Jeffrey

Disliked: Cleanliness
Marginally ok. Hotel was not that clean. Even though we asked for towels at the front desk to use the hot tub they didn’t tell us that the hot tub was not usable and was a cold tub. Location is great, breakfast was ok, bed was decent but lots of issues with cleanliness of lobby and rooms.
Stayed 2 nights in Oct 2025

6/10 Okay

Jonathan

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The room was dirty and the shower had mold.
Stayed 1 night in Oct 2025