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Best Western Palmyra Inn & Suites

2.5 star property
Enjoy the free WiFi at this Palmyra hotel

Choose dates to view prices

Photo gallery for Best Western Palmyra Inn & Suites

Lobby
1 bedroom, desk, laptop workspace, iron/ironing board
Suite, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, desk, laptop workspace, iron/ironing board
Pool
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

Map
955 Canadaigua Rd., Palmyra, NY, 14522
  • Smith Family Farm
    ‪16 min walk‬
  • Book of Mormon Publication Site
    ‪3 min drive‬
  • Wayne County Fairgrounds
    ‪3 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪44 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

1 bedroom, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

  • Sleeps 5
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(21 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Palmyra

In historical district.Within 2 miles (3 km) of this Palmyra hotel, you'll find Smith Family Farm and Wayne County Fairgrounds. Palmyra Family Medicine and Book of Mormon Publication Site are also within 2 miles (3 km).

What's nearby

  • Smith Family Farm - 16 min walk - 0.9 miles
  • Book of Mormon Publication Site - 3 min drive - 1.6 miles
  • Wayne County Fairgrounds - 3 min drive - 2.0 miles
  • Historic Palmyra Museum - 3 min drive - 1.8 miles
  • Finger Lakes Gaming and Racetrack - 19 min drive - 14.0 miles

Getting around

  • Greater Rochester Intl. Airport (ROC) - 38 min drive

Restaurants

  • ‪McDonald's - ‬9 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪Roy Rogers - ‬11 min drive
  • ‪Tom Wahl's - ‬13 min drive
  • ‪Burger King - ‬13 min drive

About this property

Best Western Palmyra Inn & Suites

Enjoy the free WiFi at this Palmyra hotel
A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. A hot tub, a vending machine, and gift shops/newsstands are also featured at the business-friendly Best Western Palmyra Inn & Suites. Free self parking is available.

This Palmyra hotel is smoke free.

  • 60 guestrooms or units
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
Best Western Palmyra Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. 43-inch LED televisions come with cable channels.

Bathrooms include shower/tub combinations. This Palmyra hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • Children's games
  • Crib (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Hot tub
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 43-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per stay.
  • Cribs (infant beds) are available for USD 5.0 per stay.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 5.0 per stay
  • Rollaway bed fee: USD 25.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palmyra Inn
Best Western Palmyra Inn
Best Western Palmyra
Palmyra Inn Suites
Best Palmyra & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel
Best Western Palmyra Inn & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel Palmyra

Frequently asked questions

How close is Best Western Palmyra Inn & Suites to the airport?

Best Western Palmyra Inn & Suites is 26.5 mi (38-min drive) away from the Greater Rochester Intl. Airport (ROC) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Palmyra Inn & Suites?

As of Jul 8, 2025, prices found for a 1-night stay for 2 adults at Best Western Palmyra Inn & Suites on Jul 17, 2025 start from $122.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Palmyra Inn & Suites have an airport shuttle?

Airport shuttle services are not available at Best Western Palmyra Inn & Suites.

Does Best Western Palmyra Inn & Suites offer free breakfast?

Best Western Palmyra Inn & Suites does not offer free breakfast.

Is there a casino at Best Western Palmyra Inn & Suites?

No, there is no casino at this hotel, but Finger Lakes Gaming and Racetrack (17-min drive) is nearby.

What time is check-in at Best Western Palmyra Inn & Suites?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Best Western Palmyra Inn & Suites?

This hotel offers free self parking.

Does Best Western Palmyra Inn & Suites have a pool?

Best Western Palmyra Inn & Suites does not have a pool.

Does Best Western Palmyra Inn & Suites have a spa?

There are no spa services available at this hotel.

How close is Best Western Palmyra Inn & Suites to downtown Palmyra?

Best Western Palmyra Inn & Suites is 1.4 mi away from Palmyra.

Best Western Palmyra Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 516 out of 953 reviews
Rating 8 - Good. 266 out of 953 reviews
Rating 6 - Okay. 115 out of 953 reviews
Rating 4 - Poor. 34 out of 953 reviews
Rating 2 - Terrible. 22 out of 953 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Valerie, Newark

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
person checking us in was not very people friendly & took a long time getting process done. when we went back to request towels for our room (there were none) he seemed to not believe us. will not be staying there again.
Stayed 1 night in Apr 2025

10/10 Excellent

AMANDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the jacuzzi tub
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Stayed 1 night in Apr 2025

10/10 Excellent

Gordon

Stayed 2 nights in Apr 2025

6/10 Okay

alyse

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice and close to things.

It is really one of the only hotels in Palmyra. It does have some rooms that join together. They weren’t quite prepared for a full house and ran out of breakfast items quickly.
Stayed 1 night in Mar 2025

10/10 Excellent

Kamilyn, Highland

Stayed 1 night in Apr 2025

6/10 Okay

Ashlee

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service

Needs new management

The rooms were super spacious. We had a 2 bedroom 2 king suite which was really nice but that is where the positive review ends. We arrived Friday night. Saturdays breakfast was pretty sad. The waffle machine ran out of batter. All that was left was instant oatmeal, scrambled eggs (powdered which no one in my family will eat) and plain cheerios, and maybe some bread. By Sunday it was even worse. They ran out of milk and they were bringing one bag of bread or bagels at a time but one family could wipe that out in minutes. By Monday I was completely shocked. It was completely wiped out! I went to the front desk and said there was no food! He said they were supposed to get a shipment of food on Friday but didn’t and instead of going to the store getting more they decided to limp along all weekend and hope for the best. The hotel was completely full! So many families and kids, there was no way it was going to last! By Monday at 9:30 they finally got more food. I won’t even speak of the lack of cleanliness of hotel employees helping with the food. It was probably the worst hotel experience I’ve ever had. The whole time they were so funny about putting any food or utensils out. Like they were rationing everything, even after being restocked. We stayed 4 nights and never received room service. I’m not sure what’s going on with this hotel but clearly they are struggling.
Stayed 4 nights in Mar 2025

8/10 Good

heather b

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Attendant at the front desk was very friendly and accommodating.
Stayed 1 night in Mar 2025

8/10 Good

Udo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely love the hotel. We loved the jacuzzi tub, the bed was extremely comfortable.
Stayed 1 night in Mar 2025

8/10 Good

Rick James

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
broken door locks...
Stayed 3 nights in Feb 2025

6/10 Okay

Rick James

Business traveler
Liked: Cleanliness, staff & service
limited breakfast, out of several items...
Stayed 4 nights in Feb 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice small town hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Keshanda

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Christa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Comfortable beds and fun hot tub. Enjoyed the continental breakfast - good variety of food and large eating area. Kind staff. Would stay again!!!
Stayed 1 night in Mar 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a appreciated most, was that at 8pm the people in the next room checked in, making a ton of noise, after 30 min I couldn't take listening to kids screaming, banging on walls, walking in and out of the room, letting the door slam. The walls are very thin. I called the desk and within 5 min I had a new room. Peace and quiet again. Awhhhhh. My room was clean, and the front desk was EXCELLENT!!!! Thank you.
Stayed 1 night in Mar 2025

10/10 Excellent

Sharon, Greensburg

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, the staff friendly and it was close to LDS historical sites. They had breakfast included in the stay which was very welcomed and very nice. very n
Stayed 2 nights in Mar 2025

8/10 Good

Jim

Stayed 1 night in Mar 2025

4/10 Poor

Heather

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was older and rundown. We would have liked to see a clean lobby. It needs a good, deep clean. Side note, the “free” breakfast is little more than stale cereal. Plan on not eating breakfast there. Our A/C didn’t work in the room, luckily it was cool outside. Positive was the location. Very close to places we wanted to see. Balance those when considering this place.
Stayed 2 nights in Mar 2025

10/10 Excellent

Katy

Terrific
Stayed 1 night in Mar 2025

10/10 Excellent

Kristine, fillmore

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Rossa Lyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025