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2.2 out of 5
See all 9 travelocity Reviews

"Stayed overnight due to evacuation for Hurricane Matthew. Courtney at the front desk was wonderful. I booked through Travelocity, which had a mistake ... " More

By a verified traveler on Tue 11 Oct 2016

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Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$63* Per night/room Dec 4 - Dec 5

Standard Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Quality Inn Opelika - Auburn ratings based on 9 Verified Reviews

Review Summary
2.2 out of 5 2.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Quality Inn Opelika - Auburn

Everyone (7) Family (1)
2 out of 5
This property advertised a pool on their website, no pool, the handle broken on the bathroom sink, stains pillows, which u could see through the pillowcases, stained, couch cushions, a comforter had cigarettes burns on it, and inside the refrigerator door was dirty and stained. I killed 3 roaches one on the room table and two that crawled across the floor when a light was turned on. There was no ice machine working throughout the whole property.

Posted by on Aug 22, 2022

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Comment from Hotel Management

Aug 23, 2022 by Hotel Manager

Dear Guest,Thanks for the stay. I am deeply sorry to see that our hotel fell short of your expectations. We will take on board your valuable feedback and try to make changes accordingly. Please allow me to assure you that your feedback will be shared within the relevant departments to provide the guests with better customer service. Visit us again soon.Sincerely,Hotel Manager

2 out of 5
Friendly staff, No breakfast,No pool,Funky stuff on comforters,Just plain nasty.

Posted by on Oct 11, 2021

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Comment from Hotel Management

Oct 13, 2021 by Hotel Manager

Dear Guest, Thanks for your comments. I regret that we couldn't completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager

4 out of 5

Posted by on Sep 26, 2021

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1 out of 5
So not stay in this hotel! It was horribly run down and Quality should be embarrassed to have their name on it. The staff was wonderful but in our room we had stained furniture, a massive dead cockroach, stains in the bathtub, someone else’s dirty, used soap and a pocket knife on the bathroom counter.

Posted by on Sep 30, 2019

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Comment from Hotel Management

Oct 3, 2019 by Hotel Manager

Dear Guest Thanks for the stay at our hotel. I am so glad that you found the staff was helpful and friendly. We are sorry for our room was not clean and didn't provide you the amenities deserved. We apologize for the issues you encountered and ensure this is corrected. You can expect a better experience next time. We hope you will consider staying with us again. Sincerely Hotel Manager

2 out of 5

Old Gym feel

Pros: It was a place to rest after driving 15 hours.
Cons: Lighting Paint New Carpeting Plumbing maintenance Grounds care/keep up
Location: We didn't stay, up early the next morning and back on the road
The reception is an indication of the hotel state - cold & uninviting, first indication was bathrooms in lobby, dingy, cold, not very well lit, leaking toilet/plumbing issues.... the only solace was we had been driving for 15 hours and so were thankful to arrive/rest. My initial instinct was to check the bed for bugs; a plus was room was OK, sheets were clean, wouldn't want to walk bare foot or even bare socks for that matter. The gym/workout area is a joke. Of the 13 in our party only a few were able to have eggs for breakfast, we heard Staff complaining about someone who called in, 1 person was attempting to work front desk and refill breakfast station at the same time - would not want to stay here if it wasn't already booked, I went along with the group's pre-booked plans. We opted to park our rental cargo van closest to office even if it meant walking a further distance for safety reasons.

Posted by , from San Antonio, TX on Dec 28, 2017

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Comment from Hotel Management

Jan 1, 2018 by webmaster

Dear Guest, Thanks for posting your reviews. We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. We'd like to discuss more about the situation and make things right. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely,Hotel Manager

4 out of 5
Stayed overnight due to evacuation for Hurricane Matthew. Courtney at the front desk was wonderful. I booked through Travelocity, which had a mistake on the web page. The hotel accepts pets with a $20 per night fee. No where on Travelocity's page did it say anything about the fee. Other than that, I'd stay again if I had too.

Posted by on Oct 11, 2016

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2 out of 5
Our original room had two lamps that did not work. We were moved to another room. The desk lamp was broken. The phone would not work. We had one bath towel for two people. We will not stay at this location again.

Posted by , from Georgia on May 7, 2016

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2 out of 5

Just bad. Enough said

Pros: Nothing
Cons: Everything
Room1 had not been cleaned. Tried again, no A/C, no frig, no mwave in that room. Tried again, no mwave or fridge in there. We left.

Posted by , from Birmingham, AL on Jul 15, 2015

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1 out of 5

Warning...Dont stay here

I made two reservations, one for one room and another for two rooms. Upon arival I was told that I only had two rooms. I produced the copies of the reservations with reservation confirmation numbers to the clerk proving I had three rooms reserved. She told me I had only two rooms. The hotel was not full. (By the way, a reserved room cost $* anybody who walked in off the street with no reservation was only charged $*, When I asked the clerk why I paid more than the guy next to me she said reservations cost more). I was given keys to three rooms and charged the * rate for each room. Upon checking out the next day the clerk asked me for my 4th room key. I told her that I only had three rooms! Instead of being able to find the reservation with the confirmation number the previous nights clerk simply gave me a room in place of my reservation. I explained all of this to the clerk. I had made a reservation for three rooms, I used three rooms, I paid for three rooms. Yes, today I was charged on my Visa the cost of the 4th room. I now have to fight with them and try to make them understand their mistake for the third time now... The rooms were lacking in maintance. The shower head leaked more water than it sprayed, the toilets ran, the iron was missing, The carpet was stained. In short your better off sleeping in your car. This hotel needs some maintenance that is not being done.

Posted by on Nov 11, 2009

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