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"Loved our little vacation there. Staff was friendly, the place was clean and the water park was so much fun for our two little ones. We are coming bac ... " More

By a verified traveler on Thu 26 Nov 2020

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Hotel Description

3-star ski hotel near Cranmore Mountain Resort

Mountain retreat

You'll be within half a mile (1 km) of Pirate's Cove Adventure Mini Golf and 2 miles (3 km) of North Conway Depot Railroad Museum with a stay here. Conway Scenic Railway and Settlers' Green Outlet Village are also within 2 miles (3 km).

Water park, health club

A water park, 2 restaurants, and a gym are all featured at this smoke-free hotel. Take advantage of ski passes on site, and enjoy sledding. There's fun for all ages with a playground and an arcade/game room, and supervised childcare is an added bonus.

Free WiFi, refrigerators

The 164 guestrooms have flat-screen TVs with cable channels and offer free WiFi and refrigerators. Room service, free local calls, and hair dryers are also available. Housekeeping is available on request.

Loft, Mountain View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room (Alcove)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 3 Bedrooms

Bed Count 3 Twin Beds Maximum Occupancy 7 Max

Traditional Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 1 Max

Red Jacket Mountain View and Indoor Water Park ratings based on 9 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Red Jacket Mountain View and Indoor Water Park

Everyone (3) Family (3)
1 out of 5
Had to pay for parking amd water park wasn’t included in room fare.

Posted by on Apr 24, 2022

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2 out of 5
Our room was dirty to start off, there was what looked like pizza sauce all over the heater and the controls, the beds were uncomfortable and noisy and because of that we couldn’t sleep, no coffee makers in the room or anywhere onsite early in the morning to get some, in addition to expensive room charges the water park was an additional $75 at the desk but online it was $60, no microwave either to reheat meals. Very disappointed overall.

Posted by on Jan 20, 2021

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5 out of 5
Loved our little vacation there. Staff was friendly, the place was clean and the water park was so much fun for our two little ones. We are coming back for sure, totally recommended!

Posted by , from Plymouth, NH on Nov 26, 2020

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5 out of 5

We had a very nice experience. Rooms were awesome.

Pros: Everything
Cons: Breakfast
Location: Its a nice area we didn't go without anything we needed or wanted.
I was surprised that there was no complimentary breakfast. The rooms were excellent, the staff was great and very helpful.

Posted by , from NH on Apr 26, 2017

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3 out of 5

Hotel is good except for their bath tub drain

Decent but expensive room.........staff was nice...bathroom drain was clogged

Posted by , from ny on Aug 15, 2015

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5 out of 5

Relaxing for kids and adults

Plenty of activities to keep kids busy while parents relax. Lots of things to do in the area. Beautiful location and rooms clean and comfortable. 👍🏻

Posted by , from quincy on Aug 15, 2015

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5 out of 5

Red Jacket Mountain View And Indoor Water Park

The trip was one of the best we have taken so far. We would do it again without any hesitations

Posted by , from Massachusetts on Aug 6, 2013

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1 out of 5

Guest Satisfaction Non-Existent

Terrible experience with this hotel property for many reasons. Upon arrival, car was hit in the parking area of hotel by employee. The obvious compensation of fixing the car is being taken care of, but that is all. Heat in room did not work properly, even after advising staff and it being "fixed". Billing was incorrect and confusing. Hotel rooms and facilities need updates. Stairway directly outside of elevator doors that you need to drag your luggage/dolly up (4 stairs). Not good sound proofing, you can hear room above. Food terrible, breakfast buffet OK, but no other breakfast options if you do not want the entire buffet. Rooms need updating, Bed, Bedding, Bathroom (wallpaper tears/patches, tile old cracked), Furniture (not sturdy). Not a good experience. I will stay elsewhere next time I am in N. Conway. I will not use any of these properties again. Not worth the money.

Posted by on Feb 25, 2013

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5 out of 5

Best Mini Vacation ever!

Pros: Free Internet, Quiet, fun, breakfast buffet
Cons: no place to get munchies at night.
Clean, quiet and comfortable room on third floor with great view! Food was fantastic, especially the breakfast buffet! Many activities for children including water park, outdoor pool, ceramics, nightlymarshmallow toasting, story times, movies and more!

Posted by , from Dracut, MA on Aug 7, 2012

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About the Red Jacket Mountain View and Indoor Water Park

Location 2251 White Mtn. Highway, North Conway, NH 03860

Renovations + Closures

This property is closed from May 1 2022 to September 5 2022 (dates subject to change).

Property Features

After a day on the slopes, relax in the spa tub or enjoy the use of other facilities, including a water park (surcharge) and a health club. When the sun goes down, sip après-ski drinks in the hotel's bar. There are 2 restaurants on site. Public spaces have free WiFi. Parking is available for a fee. This 3-star North Conway hotel is smoke free.

  • 164 guestrooms or units
  • 3 levels
  • 8 buildings
  • 2 dining venues
  • Supervised childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Red Jacket Mountain View and Indoor Water Park offers 164 accommodations with hair dryers and irons/ironing boards. 32-inch flat-screen televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include showers. This North Conway hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Champneys Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner.

Tiki Tide Cafe - This family restaurant specializes in American cuisine and serves lunch only. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

A health club and a water park (surcharge) are featured at the hotel. A seasonal outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Hiking/biking trails on site
  • Rock climbing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Sledding on site
  • Horse riding nearby
  • Bicycle rentals nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Water tubing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are available for USD 20.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Water park access is not included in the standard and room-only rate categories. Guests may purchase water park access for USD 25 per person.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and lunch.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • 1 percent destination fee will be charged
  • Resort fee: USD 25 per accommodation, per night

The resort fee includes:

  • Business center/computer access
  • Internet access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 25.00 per night
  • Crib (infant bed) fee: USD 20.0 per stay
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Red Jacket Mountain View Indoor Water Park Hotel
  • Red Jacket Mountain View Indoor Water Park Hotel North Conway
  • Red Jacket Mountain View Indoor Water Park North Conway
  • Hotel Red Jacket Mountain View and Indoor Water Park
  • Red Jacket Mountain View Indoor Water Park Hotel North Conway
  • Red Jacket Mountain View Indoor Water Park Hotel
  • Red Jacket Mountain View Indoor Water Park North Conway
  • Red Jacket Mountain View Indoor Water Park
  • Red Jacket Mountain View and Indoor Water Park North Conway
  • Red Jacket Mountain View Indoor Water Park
  • Red Jacket Mountain View and Indoor Water Park Hotel
  • Red Jacket Mountain View and Indoor Water Park North Conway

You should know

  • The seasonal pool will open in May and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.