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"Situation: We stayed at L7 West Lake Hanoi and interacted frequently with staff for planning, dining, and daily needs. Behavior: Service was consistently excellent—clear communication, fast follow-through, and genuine attentiveness from every team member. Special recognition to Mr. Erik, Ms. Lunary, Dennis, and Leo for their exceptional support. The Club Lounge, pool, gym, golf area, and dining options (notably Tim Ho Wan) were all high quality. Breakfast buffet had great variety and execution. Impact: The hotel delivered a smooth, relaxing, and premium experience from start to finish. Strongly recommend for travelers who value service excellence."

"The room was spotless. The staff was personable and professional. The surrounding restaurants were amazing."

"Nice place. Very convenient "

"Lovely and clean room, well equipped. The washing machine was convenient. Had lunch at the restaurant when we arrived and Ricardo was amazing and very helpful. Breakfast was great, they change the Asian dishes on a daily basis, which was great. Only small issue is there's only one coffee machine and even though there was a jug of coffee on the side, can get pretty crowded during busy times. Location was a bit far from the centre but it was what we wanted. Going to the old quarter was easy and cheap with Grab. There's also a mini mart across the street if you need to buy basic necessities. Staff were great, friendly and helpful. Only niggling thing is they only give one key card and despite asking for another one, told it's standard to only issue one. Means that my husband and I have to pretty much stick together, which was inconvenient especially since we need it to operate the lift as well. So when we just came back from a day out and he wanted to have a smoke first, either i'd have to hang around with him or he had to take me upstairs first before going back down. All in all, still good and would definitely stay there again if we ever visit the city again in the future."

"Hshdh"

"BIG, clean, quiet room very near airport. I had an excellent sleep. I had a lovely traditional breakfast and then was driven to the airport. It was an excellent experience! I highly recommend this lovely hotel!"