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4.1 out of 5

"Beautiful rooftop space. " More

By a verified traveler on Sat 25 Sep 2021

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Hotel Description

4-star Beaux Arts hotel near Empire State Building

Heart of New York

Within a 10-minute walk of this Midtown hotel, you'll find Empire State Building and Macy's. Times Square and Grand Central Terminal are also within 2 miles (3 km).

Renovated in 2014

The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 24-hour business center, express check-in, and valet parking. A restaurant, a 24-hour front desk, and a terrace are also provided.

Free WiFi, refrigerators

The 122 guestrooms feature thoughtful touches like pillow menus and bathrobes, while refrigerators and coffee/tea makers offer the conveniences of home. Smart TVs come with satellite channels, and other amenities include free WiFi and premium bedding. Housekeeping is available on request.

Room, 1 King Bed, Accessible (with Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$187* Per night/room Nov 8 - Nov 9

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hyatt Herald Square New York ratings based on 8 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Herald Square New York

Everyone (3) Couples (1) Family (5)
5 out of 5
Beautiful rooftop space.

Posted by on Sep 25, 2021

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Comment from Hotel Management

Sep 25, 2021 by David Pena, Front Office Supervisor

We appreciate the time you took for writing us a review!

5 out of 5
Very clean staff helpful food rooms are good would recommended

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 2, 2019 by Rachel

Thank you for choosing us to host your stay in NYC and taking your time to share the feedback with us! We are so happy to hear that you had a great time in our property and will definitely love to be your host again when you visit back to the city!

4 out of 5
Great food and service. Did not like beds or pillows

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 14, 2019 by ASH

Good Evening, First and foremost I would like to thank you for your recent stay at the Hyatt Herald Square. We hope to host your next stay again.

5 out of 5
the staff was very friendly. The rooms were clean. Perfect location.

Posted by on Feb 11, 2019

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Comment from Hotel Management

Feb 13, 2019 by Zaid M

Good Evening, First and foremost I would like to thank you for your most recent stay at the Hyatt Herald Square. We love positive feedback and I will be sharing it with our team. We hope to see you again.

4 out of 5
Clean, not to far from the train station , staff was very friendly

Posted by on Feb 11, 2019

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Comment from Hotel Management

Mar 30, 2019 by Zaid Monsour

Good Evening, First and foremost I would like to thank you for your recent stay. We highly appreciate your feedback and hope to see you again soon.

2 out of 5
We had 4 adults in 1 room. We booked it that way for a girls weekend. That room should NEVER have been booked for 4 adults! Other than the 2 queen beds, you had maybe 1 1/2 feet between the end of the beds, and the dresser. You couldn’t even turn around. You were tripping over each other. The bathroom set up was not a great use of space either. I am sure if the fire Dept looked at it, it would be against fire code to have 4 people in that room! Will never go back!

Posted by on Jul 16, 2018

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Comment from Hotel Management

Jul 26, 2018 by Zaid M

Good afternoon, First and foremost we would like to thank you for staying at the Hyatt Herald Square. I am sorry to hear you were unsatisfied with the room. Since the room does have 2 queen beds it does take up most of the space in the room however, we would have been more than glad to have showed you other rooms that are more spacious to your preference. We do hope we will have the opportunity to make things right if you do decide to stay with us in the near future.

5 out of 5

Nice Hotel

Pros: I love the location of this hotel. EVERYTHING IS RIGHT THERE. Within walking distances.
Cons: I honestly dont have any complaints.
Location: Walking distance from time square, k-town, Manhattan mall, Penn station, Broadway. Like everything is just right there. Close to herald square.
Absolutely loved this hotel nice and cozy. Patricia was so nice she upgraded my room. And moved me from the 3rd floor to the 12th floor facing the tower. I had an amazing view from my room. Room is a nice size, just perfect. Bathroom was huge. Nice size shower.

Posted by , from Jamaica on Sep 25, 2017

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Comment from Hotel Management

Oct 27, 2017 by Nalini

Thanks for your feedback! Hope to see you again soon!

3 out of 5

Not so good

Many small things were less than expected.....especially given the price. The roof top (20th floor) was very nice....great view of the Empire State Building.

Posted by on Sep 29, 2015

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About the Hyatt Herald Square New York

Location 30 W 31st St, New York, NY 10001

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business center on site. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the business-friendly Hyatt Herald Square New York. Parking is available for a fee. A complete renovation of Hyatt Herald Square New York was completed in October 2014. This 4-star New York hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 18 levels
  • 2 bars or lounges
  • Built in 2012
  • Dining venue
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: New York W 32nd St. Station (0.3 km / 0.2 mi)
  • Metro station: 28 St. Station (Broadway) (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt Herald Square New York offers 122 accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. Smart televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Hyatt Herald Square New York has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Ecotours nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This property does not accept prepaid credit, debit, or gift cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 80 lbs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), Intertek Cristal (3rd party expert - Global), and SafeStay (AHLA - USA).

  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 10.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 75 per pet, per stay
  • Early check-in is available for a fee (subject to availability, amount varies)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn 31st
  • Holiday Inn 31st Hotel
  • Holiday Inn 31st Hotel New York City Street Midtown
  • Hyatt New York Herald Square/5th Avenue Hotel
  • Hyatt Herald Square New York Hotel
  • Hyatt Herald Square Hotel
  • Hyatt Herald Square/5th Avenue Hotel
  • Hyatt Herald Square
  • Holiday Inn Midtown West 31st Street Hotel New York City
  • Hyatt Herald Square/5th Avenue
  • Holiday Inn New York City Midtown 31st Street
  • Hyatt New York Herald Square/5th Avenue
  • Hyatt Herald Square York York
  • Hyatt Herald Square New York Hotel
  • Hyatt Herald Square New York New York
  • Hyatt Herald Square New York Hotel New York

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.