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4.3 out of 5

"Friendly helpful staff. Gave us a complimentary late checkout. Hotel itself had a cool atmosphere. " More

By a verified traveler on Thu 13 Feb 2020

Hotel Description

4-star hotel near Herald Square

Heart of New York

With a stay at this Midtown hotel, you'll be steps from Herald Square and Macy's. Empire State Building and Times Square are also within half a mile (1 km).

Renovated in 2019

The hotel's fitness center, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Business travelers can take advantage of the free WiFi in public areas. A restaurant, a 24-hour front desk, and free newspapers are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 195 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, free local calls, and hair dryers are also available.

Lux Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$136* Per night/room Aug 29 - Aug 30

Lux Queen Queen

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Classic King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lux King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Kixby ratings based on 10 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Kixby

Everyone (4) Couples (1) Family (3)
5 out of 5
Friendly helpful staff. Gave us a complimentary late checkout. Hotel itself had a cool atmosphere.

Posted by , from Atlanta on Feb 13, 2020

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Comment from Hotel Management

Feb 25, 2020 by Kixby's Team

We are so glad you enjoyed our newly completed renovation and the vibe at Kixby. Let us know when you have another visit planned so we can VIP your experience.

3 out of 5
This hotel is a great location to area points of interest, however, it is an "ordinary" hotel. The best part of this property is the bellmen. The hallway walls are very dark brown with black carpet. Very depressing. Our shower drain was clogged. Staff was nice but didn't speak English except at the front desk. Bar is greatly overpriced, even for NYC. No extras what-so-ever. Tiny lobby with very little seating while waiting for room, bags, etc.

Posted by on Dec 20, 2019

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5 out of 5
I booked a shuttle from the hotel to the airport the front desk asked me what time my flight was and what time pich up was and said that was way to early called the shuttle had them change the pickup time everyone who works there was friendly definitly going back and I'm only staying at his hotel great location also

Posted by on Nov 24, 2019

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5 out of 5
Clean , quiet, daily housekeeping. and fridge in room. Would have appreciated bottles of water replaced daily. Very satisfied.

Posted by on Nov 20, 2019

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5 out of 5
I chose this hotel for the location, unique rooms, and rooftop bar. Who needs additional amenities when all of NY is at your fingertips? I was courteously greeted and helped every time I walked in the door and by all staff. I had a queen room and it was small, but had 10' ceilings, bay windows, and nice appointments, a perfect and comfortable place to lay my head after walking all day. Despite my room was right across from the elevator it was pretty quiet. Roof top was nice with view of Empire State building. My window blind came crashing down in the middle of the night though, as it was a recent remodel. The issue was quickly and courteously resolved. Things happen, but it was handled well. I would absolutely love to stay there again, for it meet all the needs I was looking for.

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 16, 2019 by The Team at Hotel Metro NYC

We are delighted to hear that you enjoyed your stay with us! We apologize again for the blind mishap, and are glad to hear that you felt well taken care of by our staff. Thank you for taking the time to share your review, we would be very happy to have the honor of welcoming you back to NYC.

3 out of 5
Construction is a problem. Only one elevator working. Room was clean and overall impression good. Would stay again AFTER construction ends.

Posted by on Jul 26, 2019

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Comment from Hotel Management

Aug 1, 2019 by the Metro Team

Thank you for your feedback and comments. We apologize that you were inconvenienced by our temporary elevator issue and do hope you will give us another opportunity to show you the best of our hotel when you travel again to the Big Apple.

2 out of 5
I was very disappointed in my stay this time. I have stayed at Hotel Metro before and have enjoyed my room. The hotel is going through renovations but I was not aware that some of the rooms had not been completed. I thought that they were just working on the lobby. My first two stays I had newly renovated rooms so they were clean and very comfortable. However, this last stay I was placed in a room that was not renovated. The room obviously was not what I expected and it was not in very good condition. One morning I even discovered a big bug near my bed. The price for my run down room was not worth it, especially since I had stayed in nicer rooms before. I am not sure why the staff would do this to a returning guest.

Posted by on Apr 26, 2019

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Comment from Hotel Management

May 3, 2019 by The Team at Hotel Metro NYC

We are sorry to hear that we missed the mark for this stay, especially because you are a repeat guest and you know this is not up to our standards which usually get top marks. Please reach out to us via customer service; we hope that you will give us another chance during your next visit to New York City so that we may show you that we are indeed committed to providing you with the best experience. Thank you for taking the time to share your feedback.

5 out of 5
Great location in midtown NYC. Room is small but it’s NYC so you won’t be spending a lot of time inside.

Posted by on Dec 31, 2018

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Comment from Hotel Management

Dec 31, 2018 by The Team at Hotel Metro NYC

Thanks for the great rating and review. We are glad you enjoyed your stay!

5 out of 5
Loved my stay there. It has a very calm vibe and yet is located super close to Penn Station, the Empire State Building and even Times Square. Very safe. Rooms are small but very comfortable. The hotel isn’t fancy but has an understated Art Deco vibe. The view from the Penthouse terrace is amazing. It feels like you could reach out and touch the Empire State Building. Finally the staff was warm and welcoming. Would recommend.

Posted by , from Washington, DC on Nov 19, 2018

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Comment from Hotel Management

Nov 21, 2018 by The Team at Hotel Metro NYC

Hi Babs, We are thrilled by your great recommendation and appreciate all the lovely little details you have shared about your stay with us. Thanks for choosing Hotel Metro!

5 out of 5
I like the black interior of the hotel. The staff were nice and accommodating. I would recommend hotel metro/kixby to my friends.

Posted by on Oct 28, 2019

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Comment from Hotel Management

Nov 1, 2019 by The Team at Hotel Metro NYC

We are thrilled to receive your recommendation! Thank you!

Renovations + Closures

This property is closed from April 30 2020 to August 26 2021 (dates subject to change).

Property Features

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Kixby. A complete renovation of Kixby was completed in September 2019. This 4-star New York hotel is smoke free.

  • 1 building
  • 195 guestrooms or units
  • 13 levels
  • 2 bars or lounges
  • Built in 1901
  • Dining venue
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


  • Airport: LaGuardia Airport (LGA) (14.2 km / 8.8 mi)
  • Train station: New York W 32nd St. Station (0.9 km / 0.6 mi)
  • Metro station: 34 St. Station (Herald Square) (0.2 km / 0.1 mi)

Room Amenities

Kixby offers 195 accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:00 AM.

Lot 15 Bar and Lounge - This cocktail bar specializes in American cuisine.

Black Tap - This restaurant specializes in American cuisine. Guests can enjoy drinks at the bar. Open daily.

The Lookup Roof Bar - This rooftop bar specializes in American cuisine. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Health or beauty spa nearby


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible path of travel
  • Wheelchair accessible (may have limitations)

Hotel Policies


  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 14.95 for adults and USD 14.95 for children (approximately)
  • Nearby parking fee: USD 55.00 per day(100 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Metro
  • Hotel Metro New York
  • Metro Hotel
  • Metro Hotel New York City
  • Kixby Hotel
  • Hotel Metro
  • Kixby New York
  • Kixby Hotel New York
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.