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Hotel Hayden

4.0 star property
4-star hotel near Madison Square Garden

Choose dates to view prices

Photo gallery for Hotel Hayden

Lobby sitting area
Egyptian cotton sheets, premium bedding, in-room safe, desk
Property entrance
Suite, 1 King Bed (Chelsea) | Room amenity
View from room

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking available
  • Pet friendly
  • Housekeeping
  • Laundry
  • Gym
  • Free WiFi

Explore the area

View in a map
127 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Place, Times Square
    ‪14 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Double

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Double

7.4 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

7.6 out of 10
Good
(108 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

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Exterior

Hilton Garden Inn New York/Manhattan-Midtown East

Manhattan
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very Good, 1,502 reviews
$173 nightly
The price is $202
Nov 23 - Nov 24
Total with taxes and fees
Hilton Garden Inn New York/Manhattan-Midtown East

About the neighborhood

New York

Heart of New York.Within a 10-minute walk of this Manhattan hotel, you'll find Madison Square Garden and 5th Avenue. Also, Empire State Building is within half a mile (1 km) and Times Square is within 2 miles (3 km).

What's nearby

  • Madison Square Garden - 5 min walk - 0.3 miles
  • Empire State Building - 8 min walk - 0.5 miles
  • Times Square - 14 min walk - 0.8 miles
  • Broadway - 14 min walk - 0.8 miles
  • Grand Central Terminal - 19 min walk - 1.0 mile

Getting around

  • 28 St. Station (7th Av.) - 2 min walk
  • New York W 32nd St. Station - 6 min walk
  • John F. Kennedy Intl. Airport (JFK) - 52 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪The Fleur Room - ‬3 min walk
  • ‪The Wilson - ‬4 min walk
  • ‪Chelton's Bar & Grille at Doubletree Hotel - ‬3 min walk
  • ‪Taqueria By El Prieto - ‬3 min walk

About this property

Hotel Hayden

4-star hotel near Madison Square Garden
WiFi is free in public spaces. A 24-hour business center and a meeting room are available. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Hayden. Parking is available for a fee.

This 4-star New York hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 20 levels
  • Built in 2008
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • 1 conference room
Hotel Hayden offers 122 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

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DoubleTree by Hilton Hotel New York City - Chelsea
  • Pet friendly
  • Free WiFi
  • Restaurant
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4.0 out of 5, Very Good, 2,125 reviews
$156 nightly
The price is $182
Nov 23 - Nov 24
Total with taxes and fees
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Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
  • Only dogs and cats are allowed
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. At check-in, guests must provide a record of full COVID-19 vaccination.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Frequently asked questions

How close is Hotel Hayden to the airport?

Hotel Hayden is 9.2 mi (32-min drive) away from the LaGuardia Airport (LGA) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Hayden?

As of Oct 27, 2025, prices found for a 1-night stay for 2 adults at Hotel Hayden on Nov 23, 2025 start from $93.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Hayden have an airport shuttle?

Airport shuttle services are not available at Hotel Hayden.

How close is Hotel Hayden to the beach?

This hotel is 18.7 mi (49-min drive) from Coney Island Beach.

Does Hotel Hayden offer free breakfast?

Hotel Hayden does not offer free breakfast.

Is there a casino at Hotel Hayden?

No, there is no casino at this hotel, but Resorts World Casino (20-min drive) is nearby.

What time is check-in at Hotel Hayden?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

Is there free parking at Hotel Hayden?

Free parking is not available at this hotel. Self parking is available for USD 50 per night.

Does Hotel Hayden have a pool?

Hotel Hayden does not have a pool.

Does Hotel Hayden have a spa?

There are no spa services available at this hotel.

How close is Hotel Hayden to downtown New York?

Hotel Hayden is 2.4 mi away from New York.

Hotel Hayden Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 328 out of 1007 reviews
Rating 8 - Good. 250 out of 1007 reviews
Rating 6 - Okay. 208 out of 1007 reviews
Rating 4 - Poor. 107 out of 1007 reviews
Rating 2 - Terrible. 114 out of 1007 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent day, especially for the price!

Beautiful location in the flower district easy to walk too many locations as well as Subway stations close by. Staff was very kind and responsive very clean!
Stayed 3 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Very nice place, for the value.

The staff were AMAZING! the bed was stiff, to me. The pillows, I felt, were too soft. Hand soap in the bathroom would have been helpful.
Stayed 1 night in Jul 2025

8/10 Good

Glenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a superb hotel and its location in Chelsea is ideal and it is 1 block to the #1 Train so it’s a 20 minutes to Battery Park and 30 minutes to Harlem. Highly recommend.
Stayed 3 nights in Jul 2025

8/10 Good

Ana, Miami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay. Breakfast was lame. Okay was just blah. Staff was nice. Lots of the guest were loud and annoying. Tv channels were good. Room was quiet.
Stayed 3 nights in Jul 2025

6/10 Okay

Barton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

CARLOS

Traveled with family
Liked: Cleanliness, staff & service
Mattresses are so uncomfortable that I barely was able to sleep. Little table between beds about to break. “Breakfast” very limited all the time.
Stayed 4 nights in Jul 2025

8/10 Good

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para alojarse en la ciudad
Stayed 3 nights in Jul 2025

10/10 Excellent

Marley

Stayed 3 nights in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
My room was spotless, the hotel looked very clean and sharp, and the location is great for walking to areas of interest. Would definitely stay here again
Stayed 1 night in Jul 2025

4/10 Poor

stacy

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property was perfect location to walk to many places and hop on a subway... A/C was not working two nights out of the three we were there and it was hot in the room. We were gone for most of the day and hoped to come back to a cool room but nope. Sleeping and sweating was not cool.
Stayed 3 nights in Jul 2025

2/10 Terrible

Brenda

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs upgrade the beds where horrible the mattress was very hard and had a plastic cover which was very hot. I will not stay there again
Stayed 4 nights in Jul 2025

6/10 Okay

Tanju

Business traveler
Disliked: Staff & service
They need to accept the customers request like one hour late checkout they asking huge money. I will never book again.
Stayed 3 nights in Jul 2025

4/10 Poor

Mfoniso

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Unfortunately my bathroom light did not work, the iron was broken and the A/C stopped working on a 90 degree plus day. Maintenance was unavailable and tge hotel was fully booked. I think i also would have chosen a different property had i know that the restaurant was also under renovation. Overall I was very disappointed.
Stayed 1 night in Jul 2025

6/10 Okay

Franklin

Liked: Cleanliness, staff & service
Like the location
Stayed 4 nights in Jul 2025

2/10 Terrible

Irene

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No ac

Within five days we had to switch rooms three different times was almost going to be a fourth but my husband learned how to reset the AC. Every room we went to the AC only last about two hours before automatically turns off within the three moves that we had to do my husband lost his headphones and the hotel still hasn’t contacted us to let me know if they plan on doing anything. If we did not have to move three different times I personally feel we would not have lost things.
Stayed 4 nights in Jul 2025

6/10 Okay

Shenky

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Not up to the mark and below expectations
Stayed 3 nights in Jun 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE!

I stayed at Hotel Hayden from June 9–12 with my child, and it was one of the worst hotel experiences I’ve had in NYC. From the moment we checked in, the AC in our room was broken. The room was dusty and clearly not well-maintained. The technicians came seven times throughout our stay after we complained over 20 times. After repeated complaints, they moved us to another room (Room 304) — but the air conditioning there also did not work. Each time they sent someone to fix it, it would stop working again within minutes. The outdoor temperature was close to 90°F, and the room was unbearably hot and humid. We barely slept all three nights. Despite calling the front desk multiple times and being promised fans, none were ever brought to the room. One staff member even snapped at us and said there was nothing she could do. A technician (who claimed to be the engineering manager) told us he’d have the AC working in 20 minutes, but it never happened. Even worse, he belittled another staff member right in front of us before damaging the transponder. I was shocked by the level of unprofessionalism, poor service, and lack of care for guests. This hotel is listed as a four-star property, but it was nowhere close. The location was great — but that’s where the positives end.
Stayed 3 nights in Jul 2025

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
It was really nice and clean and with him walking distance of a beautiful mall
Stayed 2 nights in May 2025

2/10 Terrible

Ramon

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

2/10 Terrible

Gurpreet

Stayed 5 nights in Jul 2025

6/10 Okay

Annie

Business traveler
Liked: Cleanliness
It was very convenient for the specific places I needed to be for work and for socializing. It was not the most efficient and I had issues with their AC. The AC vent is right by the window and it didn't seem to help de-humidify. I stayed three nights and only got sleep my last night. My first night, the AC compressor wasn't working, so I couldn't sleep. The second night, after the compressor was fixed by the engineer quickly, I couldn't sleep with the direct AC air being blown at me if I faced one way, but if I faced the other way I couldn't get any air at all. So I woke up in the middle of the night with a migraine. There's no exhaust in the bathroom, so a muggy bathroom just stays muggy for hours. I had to reset the AC's compressor constantly because it would kick off. The hotel has the AC set for the lowest at 68 degrees which is typically cold enough (my home is set to 72), but because of its system and its placement, it felt like a constant 74. I couldn't have most of the continental breakfast. There were apples, oranges, maybe bananas, extremely sweet pastries, and Yoplait yogurt. No non-dairy creamer or milks. It was nice that they had something, but there were like 6 or 8 big boxes of pastries but not a single cereal box or oatmeal pouch. The staff were all extremely helpful. It's right in the flower district and it was pretty clean, so no rodents (which you might find in a more restaurant-heavy street). Walkable to good restaurants, cafes, and fast food.
Stayed 3 nights in Jul 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No room reserved

Traveled from Canada and was really looking forward to staying at this hotel. I arrived with my 3 children and was told upon arrival that there was no booking. When I clearly had a travel itinerary from yourselves. I am not sure who to put the blame on hotels.com or the hotel itself. If I had known no reservation had wasn't made, I would have just made alternate arrangements. I must admit when I see a advertisement from you now it makes me sick to my stomach Will I tell a friend / Yes Will I continue to tell friends / Yes if the subject arises
Stayed 5 nights in Jun 2025

6/10 Okay

Mukesh

Stayed 3 nights in Jun 2025

6/10 Okay

Irvin

Business traveler
Liked: Staff & service
Great location, but the rooms need some updating. The mattress was springy and squeaky. There was peeling paint in the room and the AC kept turning off requiring maintenance's to restart it.
Stayed 1 night in Jul 2025