2/10 Terrible
Tammy P.
22 ene. 2024
Bugs, filthy, mildew, and clogged
Paid for 4 br 2 bth, ended up with a 3 br 2 br because the master br & bth was uninhabitable. There was hair in 3 of the 4 beds when we got there! We had to lay clean sheets over. There was a leak in the master shower which smelled like mildew. The shower then didn't drain. Master br door wouldn't stay shut, we had both live and dead ants in the master, actually crawled on me and into my lingerie bag. Other bathroom door didn't lock. Stains all over couch. Tried contacting Roami about it 2 times via the tablet on the wall and called. They said they never got the messages, despite us getting text confirmation of receipt. Then they tried to blame us and say that we should have emailed them instead or call them sooner. There is no way we could have known they supposedly didn't get the messages. Absolutely ridiculous to try to blame us! Cleaning person only spoke Spanish and came in while we were trying to get ready to leave, eventhough we were approved for a noon chechout. 2nd night we saw a few families stuck out and unable to check in with nobody there to help them.
Tammy P.
Se hospedó 3 noches en enero de 2024