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4.3 out of 5

"Check-in staff super accommodating, friendly & courteous. Check out process was seamless. Everything in our room was in order. Last day the shower bac ... " More

By a verified traveler on Mon 02 Mar 2020

Hotel Description

3-star hotel near National World War II Museum

Heart of New Orleans

A stay at this Lower Garden District hotel places you steps from National World War II Museum and within a 10-minute walk of Julia Street Cruise Terminal. Ernest N. Morial Convention Center and Magazine Street are also within half a mile (1 km).

Free breakfast

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the free buffet breakfast each morning.

Free Internet, kitchens

The 231 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Flat-screen TVs come with digital channels, and other amenities include free WiFi and dining areas. Housekeeping is available on request.

Residence Inn by Marriott New Orleans Downtown ratings based on 26 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Residence Inn by Marriott New Orleans Downtown

Everyone (8) Couples (2) Family (9)
4 out of 5
Check-in staff super accommodating, friendly & courteous. Check out process was seamless. Everything in our room was in order. Last day the shower backed up and there were hairs coming up from the drain. But it was the last day so it was not a big deal.

Posted by on Mar 2, 2020

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Comment from Hotel Management

Apr 17, 2020 by General Manager

Dear Guest, thank you for choosing Residence Inn New Orleans Downtown for your visit. We enjoyed reading your comments about the excellent hospitality you received from our associates, and we are delighted to have exceeded your expectations from check-in through check-out. We also wish we had the opportunity to address your concern while you were here, as we would have done our best to ensure you were comfortable. It was our pleasure accommodating you, and we hope to have another opportunity of doing so again on your next visit to the area. Austin Westbrook, General Manager

4 out of 5

Posted by on Mar 2, 2020

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Comment from Hotel Management

Apr 18, 2020 by General Manager

Dear Guest, thank you for choosing Residence Inn New Orleans Downtown for your recent visit. We are happy to know your stay with us was comfortable. It was our pleasure accommodating you, and we hope to have another opportunity of doing so again soon. Austin Westbrook General Manager

4 out of 5

Posted by on Jan 15, 2020

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5 out of 5
Property had just been recently renovated within the past month so everything looked and smelled nice! Staff couldn't have been nicer, and the location in the Warehouse District was only a couple of blocks away from the WW II Museum which is the main reason we were there.

Posted by , from New Iberia, LA on Dec 21, 2019

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2 out of 5
Currently remodelling- contractors all over the place, supplies piled in the basketball court. "ghetto fabulous"

Posted by on Sep 1, 2019

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5 out of 5
Terrific location near the WWII museum, in the warehouse district. Low key area was ideal for our family, but with excellent restaurants to try in the neighborhood. Not only did they have an amazing spread for breakfast, they also host casual food on Mondays and Tuesdays, which turned out to be hamburgers off the grill one night we were there. I was really impressed with how the staff engaged with everyone, and I hope to stay there again!

Posted by on Jul 18, 2019

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5 out of 5
there was a wonderful courtyard for people to sit around

Posted by on Jul 8, 2019

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4 out of 5
Location and price; also the cleanest of the hotel and room.

Posted by on Mar 28, 2019

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5 out of 5
The staff was amazing, the room was very clean and the Location was close enough to all the fun, but far enough from the noise. Couldn't have picked a better hotel.

Posted by on Jan 19, 2019

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5 out of 5
I chose this hotel because of its location and kitchen facilities. Turns out I didn't use the kitchen. Bottom line is I was amazed and delighted by my experience. I am an experienced traveler of over 50 years. In those years, only a couple of Bed & Breakfast inns have matched the breakfasts provided at this Inn. Wide ranging selections from eggs to pastries to DIY pancakes to cereal to fruit to yogurt and more. Delicious. My first night featured a free buffet dinner including beer and wine. During my 3 night stay, I interacted with maybe a dozen staff members. They were, to a person, friendly, cheerful and anxious to be of assistance. This is a first class operation.

Posted by on Nov 12, 2018

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About the Residence Inn by Marriott New Orleans Downtown

Location 345 St Joseph St., New Orleans, LA 70130

Property Features

Residence Inn by Marriott New Orleans Downtown offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 700 square feet (63 square meters). The business-friendly Residence Inn by Marriott New Orleans Downtown also features barbecue grills, a picnic area, and coffee/tea in a common area. Parking is available for a fee. This 3-star New Orleans hotel is smoke free.

  • 1 building
  • 231 guestrooms or units
  • 4 levels
  • 700 sq ft of conference space
  • 63 sq m of conference space
  • Buffet breakfast (free)
  • Dining venue
  • Manager's reception (free)
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Front-desk safe
  • Concierge
  • Grocery service (free)
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (21.3 km / 13.3 mi)
  • Train station: New Orleans Union Passenger Terminal (2 km / 1.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Residence Inn by Marriott New Orleans Downtown offers 231 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium digital channels and Netflix. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New Orleans hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • In-room kitchen
  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily. The hotel hosts a free manager's reception on select days.

Residence Inn by Marriott New Orleans Downtown has a restaurant on site.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Staffed front desk
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 38.50 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Residence Inn Aparthotel New Orleans Downtown
  • Residence Inn New Orleans Downtown
  • New Orleans Residence Inn
  • Residence Inn New Orleans Hotel New Orleans
  • Residence Inn New Orleans Downtown Aparthotel
  • Residence Inn Marriott New Orleans Downtown Aparthotel
  • Residence Inn Marriott New Orleans Downtown
  • Resince Inn riott New Orleans
  • By Marriott Orleans Orleans
  • Residence Inn by Marriott New Orleans Downtown Hotel
  • Residence Inn by Marriott New Orleans Downtown New Orleans
  • Residence Inn by Marriott New Orleans Downtown Hotel New Orleans
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.