A Switch for the Better
Posted Dec 14, 2016
PLEASE READ THIS TO THE END......we checked into the property only to find our room in horrible conditions. We booked the resort room which was the upgrade from the standard. The lamp shades were torn, the duvet was disgusting, the mattress was rock hard, the tv was located against the wall that made it hard to see, the decor was troubling to look at, and the bathroom was unclean. We called and there were no rooms left for the night but we were assured we could switch in the morning. The next day we told the front desk what had happened and that we had notes on the account. The manager on duty upgraded our room to the Ultra Hip room which was 1000% better! What started off as a HORRIBLE experience turned out to be really nice in the end.