Slow wifi, terrible service. Stay elsewhere.
Posted Aug 31, 2016 on Hotels
Upon arrival we were told our reservation was cancelled without notice. The hotel tries to charge one night for a reservation to the card on file 7 days prior to arrival. The card on file was recently replaced, so it was declined. The hotel cancelled the reservation without any notice or any attempt to contact us for another card number. We arrived late at night, and the hotel was having internet issues, so they were unable to charge any credit cards. The front desk staff was clueless, unhelpful, and unsympathetic. The property is obviously run down, and some of the stairs are very loose, which is scary. On the third day of our stay our key card to our room stopped working suddenly. Front desk staff told us to keep the card away from cell phones or credit cards as they tend to deactivate the key cards. Perhaps the key card should come with a special metal box to keep it safe from such first world items. The wifi was ridiculously slow; we had better luck using our regular data. Maintenance and housekeeping are not shy about knocking on doors to inquire about cleaning service or polishing hallway floors during morning hours. This hotel was absolutely awful from start to finish. We have events at the convention center twice a year, and we will be sure to stay at another option in the future.
Comment from Hotel Management
Sep 9, 2016 by General Manager, Hotel Management
We apologize for not meeting your travel needs. Only through comments are we able to improve our services. Thank you for taking the time to respond.