"Loved the hotel and would have given 5 stars but there was one thing that bugged me. They close the pool at 7pm....in Vegas....in the summertime when ... " More

By a verified traveler on Sun 15 Jul 2018

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Hotel Description

4-star spa resort near University of Nevada-Las Vegas

Central Las Vegas getaway

Within a 15-minute walk of the resort, you'll find University of Nevada-Las Vegas and Thomas and Mack Center. Las Vegas Convention Center and Fashion Show Mall are also within 3 miles (5 km).

Casino, outdoor pool

This resort features a casino, a full-service spa, and 8 restaurants. Traveling on business? Take advantage of the business center, express check-in, and free valet parking. 3 coffee shops/cafés, 3 poolside bars, and 7 bars/lounges offer an array of onsite dining options.

Luxe linens, free WiFi

Along with free WiFi, the 1503 guestrooms offer 24-hour room service and minibars. Premium bedding, free local calls, and hair dryers are also available.

Deluxe Room Run of House

Bed Count 1 King Bed Maximum Occupancy 4 Max
$40 per night

Deluxe Pool King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Pool Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

HRH Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

HRH Queen Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

HRH Pool Queen Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hard Rock Hotel & Casino ratings based on 382 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel & Casino

Everyone (96) Couples (3) Students (2) Family (1)
5 out of 5
Great location, saw Ghost at the Joint, great experience!

Posted by , from Loveland,CO on Nov 19, 2018

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4 out of 5
Bathroom not completely clean. All else was fine. Free self parking is a plus.

Posted by , from Las Vegas on Oct 31, 2018

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Comment from Hotel Management

Nov 12, 2018 by Josh J

Anita, Thank you for taking the time to provide feedback on Expedia. We are pleased to hear that you chose to stay at our resort. We apologize for the cleanliness issues you experienced. Your feedback has been shared with our housekeeping managers to address with their team. Thank you for being our guest and we hope to have you stay with us again in the future. Thank you, Josh

2 out of 5
This is Las Vegas. We probably should have assumed there would be a large conference/trade show at the hotel, but we didn't. We were given an 8th floor room facing the pool/courtyard. As required, we paid the resort fee only to learn that the conference had reserved the pool/outdoor space. They hired a band that played loud, booming music until 9:30. We looked out our window several times but saw only the band. Despite the fact that no one attending the conference was interested in listening to the music, we were forced to hear the reverberating noise until they fulfilled their contract. Additionally, the waste basket in our room had not been emptied.

Posted by , from MN on Oct 24, 2018

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Comment from Hotel Management

Nov 12, 2018 by Josh J

Margaret, Thank you for taking the time to provide feedback on Expedia. We are truly sorry to hear that you did not have an excellent stay. We apologize for the noise issues you experienced. When brought to the attention of our team members, they will do their best to provide accommodations. Thank you for being our guest and we hope this does not deter you from visiting us again in the future. Thank you, Josh

4 out of 5
Nice collection of memorabilia. The room is clean and comfortable. This place is a bit far from the strip so it's nice that they have the mix of restaurants. I wish they had a coffee maker in the room though....its very common in hotels these days.

Posted by on Oct 6, 2018

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4 out of 5

Posted by on Sep 11, 2018

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Comment from Hotel Management

Sep 17, 2018 by Josh J

Dear valued guest, Thank you for the very good review for the Hard Rock Hotel and Casino Las Vegas. We are pleased to hear that you enjoyed your stay at our resort. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh

3 out of 5
Thought hotel was on the strip, my mistake! But didn’t like not having a refrigerator, find a ton of hair in the shower before we took our first one! No wash clothes, no ice bucket, TV didn’t work well. Didn’t feel ventilation was the best due to terrible smoke smell in Mr Lucky’s.

Posted by on Aug 5, 2018

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Comment from Hotel Management

Aug 13, 2018 by Josh J

Niki, Thank you for taking the time to provide feedback on Hotels.com. We are truly sorry that your stay did not go as expected. We apologize for the cleanliness and maintenance issues you experienced with the room. Your feedback has been shared with our housekeeping and engineering managers to address with their teams. Thank you for being our guest and we hope this does not deter you from visiting us again in the future. Thank you, Josh

2 out of 5
This was my third or fourth stay at the hard rock in the past couple of years. Normally I love this hotel and last time I booked this suite I had no complaints. This trip the room was awful. Furniture was old, stained, chipped. Iron burn on the carpet which needed to be replaced as it was starting to buckle in spots and you could see the old stains. Tub drain came off while using the tub. At the pool, towels are faded, chez covers are worn and sun faded. So many issues I had to show the housekeeping manager all the issues. They did apologies and explained the hotel has been in the process of being sold.and took the resort fee off my bill. Over all the hotel looks like it had not seen an update in way too long. I would not stay there again until the take over by the Branon company happens. On the plus side the staff is excellent esp. Brandon and Phil at the bell desk.

Posted by , from Austin, TX on Aug 3, 2018

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Comment from Hotel Management

Aug 13, 2018 by Josh J

Chrs, Thank you for taking the time to provide feedback. We are truly sorry that your stay did not go as expected. We strive to create a great one of a kind experience for our guests and we apologize that we fell short of these standards. Thank you for being our guest and we hope this does not deter you from visiting us again in the future. Thank you, Josh

4 out of 5

Nice hotel!

Pros: Loved the room, plenty of room and large bathroom!
Cons: Keep the pool open until 10pm
Location: Good location
Loved the hotel and would have given 5 stars but there was one thing that bugged me. They close the pool at 7pm....in Vegas....in the summertime when its 110 degrees outside and it doesn't get dark until 8:00pm. Their excuse was they had no life guard on duty, well post a sign stating "No life guard on duty" like all the other hotels out there.

Posted by , from Dewey, AZ on Jul 15, 2018

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Comment from Hotel Management

Jul 17, 2018 by Josh J

Denise, Thank you for taking the time to provide feedback on Expedia. We are pleased to hear that you chose to stay at the Hard Rock Hotel and Casino Las Vegas. Thank you for the positive comments about our rooms. In regards to your experience about our pool accommodations, we apologize that we did not deliver on your expectations. We strive to provide a fun and entertaining experience throughout our property. Some pools may close as these areas do accommodate special events, hotel guests and our world famous Rehab party. We greatly appreciate your feedback for these areas and we will continue to work to provide a better experience. Thank you for being our guest and we hope to have you stay with us again in the future. Thank you, Josh

5 out of 5
The hotel itself was very nice. Accommodations were pleasant and enjoyable. The staff wasn't extremely friendly, but they weren't rude or mean either. Very mediocre in that regard. I would recommend this place to others.

Posted by , from Austin, tx on Jul 4, 2018

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Comment from Hotel Management

Jul 10, 2018 by Josh J

Justin, Thank you for the very good review on Expedia for the Hard Rock Hotel and Casino Las Vegas. We are pleased to hear that you enjoyed your stay at our resort. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh

5 out of 5
Everything about Hard Rock was 1st class , from the valet to the bell hops to the front desk . I would highly recommend this place to all my friends !

Posted by , from Las Vegas on Jun 27, 2018

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Comment from Hotel Management

Jul 10, 2018 by Josh J

John, Thank you for the excellent review on Expedia for the Hard Rock Hotel and Casino Las Vegas. We are delighted to hear that you enjoyed your stay at our resort. Thank you for the wonderful comments about our team members, we strive to provide a high level of service. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh

About the Hard Rock Hotel & Casino

Location 4455 Paradise Rd, Las Vegas, NV 89169

Property Features

Hard Rock Hotel & Casino offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 8 restaurants and 3 coffee shops/cafés on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. A business center, limo/town car service, and meeting rooms are available. Event space at this resort measures 80000 square feet (7432 square meters) and includes conference space. A casino, spa services, and a library are also featured at the business-friendly Hard Rock Hotel & Casino. Free valet parking is available. Smoking is allowed in designated areas at this 4-star Las Vegas resort.

  • 1503 guestrooms or units
  • 18 levels
  • 3 buildings
  • 8 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • 3 coffee shops
  • 11 conference rooms
  • 80000 sq ft of conference space
  • 7432 sq m of conference space
  • Casino
  • Swim-up bar
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool1
  • Free WiFi
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Las Vegas, NV (LAS-McCarran Intl.) (2.8 km / 1.7 mi)
  • Parking: Free valet parking

Room Amenities

Hard Rock Hotel & Casino offers 1503 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Televisions come with pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Movies for purchase
  • Refrigerator available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Hard Rock Hotel & Casino has 8 restaurants on site.

24-hour room service is available.

Entertainment

The Joint Headliners such as Cheap Trick, k.d. lang, and Kid Rock provide entertainment at The Joint, which holds 4,000 but has an intimate, club-like ambiance.

Vinyl - A live entertainment venue, Vinyl serves as a pulsating hot spot for a diversity of genres including rock, punk, reggae, and even stand-up comedy. The multi-functional room will not only bring musicians and talent within arm's reach of their biggest fans, but it will also present new and upcoming talent.

Hard Rock Casino Comprising 70,000 square feet, the casino offers slots, video poker, blackjack, craps, roulette, baccarat, Pai Gow poker, Caribbean poker, and a race and sports book with lounge-like seating. Chips display images of rock icons such as Jimi Hendrix, the Rolling Stones, and Tom Petty.

Backstage Pass is a rewards card that you can use to rack up points for nearly every little thing you do on and off the casino floor. Like dining at onsite restaurants including Pink Taco, Mr. Lucky's, Fu Asian Kitchen, and more. Or rockin' out at The Joint. Even getting caught up in the exciting pool event, Rehab gets you points for perks that will blow your mind. Which means that your next trip to Hard Rock Hotel could rock even harder than your last. Visit the Backstage Pass Rewards Club and present valid Photo ID to receive your Backstage Pass.

Rehab Sundays is the ultimate Vegas pool party that has grown into a world-renowned party of thousands.

Age restrictions may apply to entertainment options. Schedules are subject to change without notice.

Nearby Activities

The Hard Rock Hotel's 5-acre water playground includes 2 connected sand-beach lagoon pools (open seasonally), and a grotto bar. 3 swim-up blackjack tables are available in addition to blackjack and craps tables located in a central gazebo. Thatched-roof cabanas are available for rent. Rock music provides a continuous soundtrack for all the action. In addition, guests have access to an on-site fitness center (included in resort fee).

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby

Spa Services

Reliquary Spa is located inside the HRH Tower and includes a reception/lounge area, 21 treatment rooms, fitness center, men’s and women’s locker facilities complete with lounge and fire place, jacuzzis, saunas, and ice showers. At the epicenter of the new 25,000-square-foot spa is the co-ed Roman Bath, featuring private cabana areas, lounge space, and spa amenities.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

The name used to book the reservation must match the one used by the guest at check-in, along with matching photo identification. This property does not accept name changes for existing bookings. For more details, please contact the property using the information on the reservation confirmation received after booking.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per day
  • Resort fee: USD 37.42 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Shuttle service
  • Newspaper
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 45 per person (approximately)
  • Late check-out fee: USD 100 (subject to availability)
  • Refrigerator fee: USD 20 per night
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock
  • Hard Rock Hotel & Casino
  • Hard Rock Hotel & Casino Las Vegas
  • Hard Rock Las Vegas
  • Hard Rock Hotel Casino Las Vegas
  • Hard Rock Hotel Casino
  • Hard Rock Casino Las Vegas
  • Hard Rock Casino

You should know

  • The seasonal pool will open in April and close in September.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.