We were placed in a $200 per night scummy motel.
Posted Mar 20, 2017
When we arrived, we had no idea that if you book your room through a travel site that Circus Circus would put you in the slums. They do, do not book with Circus Circus. We immediately complained as we did not realize that not only would we not be in the hotel with the casino, but we would be a block away in a separate building. When we arrived in the room, the first thing I went to do was put my computer in the safe. The safe was broken, I called the front desk, was on hold for 20 minutes (we had to be somewhere also) I simply asked if they had a safe I could use in the main building, they insisted that I wait 15 minutes for an engineer, we waited close to 30 but had to leave. The room was so gross that we took photos, the tub did not just drip, it ran and would not turn off, the bathroom was the size of a shoe box and the entire room smelled terrible. The icing on the cake, however, was the fact that the walls are so thin that you can hear word for word the conversations of the other guests in the rooms surrounding you, even at 3:30 in the morning. We were scheduled for a two night stay, we planned to go to a different hotel in the morning, but after we showed customer service the photos of the room, they finally moved us (we asked 2 times the night before and it took us about 20 minutes to plead our case), I had informed the representative that we took the photos so I could present them to my visa company, that is when we were upgraded.