Book a Hotel near Lake Como United Methodist Church, St. Augustine

This hotel was very nasty from the time we entered there was a terrible smell of maybe mildew. Elevator was nasty. Hallway carpets are stained very bad throughout the entire hotel. There was dust balls and trash along the sides of the carpeted floors. Our room was dusty which caused my husband allergy flare ups. Rooms are smelly we burnt candles to make it through the stay. Mold build ups under sink bathroom floor. Bed was not comfortable at all. Thank God we only had to stay just that 1 day and that day was for a relative funeral so we were there for overnight hours only and we checked out early morning.

Right on the St Johns River, proximity to what we there to do was fantastic. The breakfast here was amazing! Much more variety than I expected and everything tasted good. We had a room with a view but the window was a bit smaller than we anticipated. Still very nice, clean comfortable and enjoyable stay. We would absolutely return!

Great Check in experience. Very friendly staff. Enjoyed the opportunity to dock a boat and spend the night!

Very friendly, helpful staff Breakfast cooked to order Made every accommodation for us Would definitely stay again

As the desk clerk was reaching our room key to us, the manager called out and said to give us a different room. That replacement room was significantly substandard. The wall sockets had been used so many times they had no friction left; our power cords would not stay in the wall and just fell out. The heater kept the room 10 degrees warmer than whatever you set, which took forever to figure out and roasted us until we found the formula. Internet died several times. When it was time to print boarding passes, their printer was down. The walls were so thin we could hear the people next door talking and they weren't even talking loud. Even finding it was difficult as it has no signage, not even marking where the office is. Even GPS couldn't find it. We went past it twice then stopped what we thought was someplace else to ask directions but it was the hotel. Somebody was having a party in the parking lot, right outside our window, keeping us awake, and it took 3 calls to the desk to get the party moved eventually, but it was almost 1 am by that point. Then breakfast was moved from the hall near us to a restaurant across the parking lot so we had to walk outside in sub-freezing weather... and breakfast was substandard too. There is something wrong with the rating system if this really is a 4 star. We travel a lot, having stayed in thousands of rooms, and this was about the most continually irritating experience we ever encountered.

This was a very nice and clean hotel. We were very comfortable and will stay at other best western hotels.