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4.5 out of 5

"Very good staff ... very accommodating The hostess was very friendly " More

By a verified traveler on Sat 07 Mar 2020

Hotel Description

3-star hotel near Knoxville Convention Center

Downtown Knoxville stay

A stay at this Downtown Knoxville hotel places you steps from Tennessee Theatre and within a 10-minute walk of Knoxville Convention Center. Market Square and Knoxville Civic Auditorium and Coliseum are also within half a mile (1 km).

Free breakfast

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the free on-the-go breakfast each morning.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 165 guestrooms also offer free WiFi and flat-screen TVs. Coffee/tea makers, free local calls, and ironing boards are also available.

Room, Multiple Beds (2 Queen & 1 Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$149* Per night/room Jun 20 - Jun 21

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed (Specialty)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds, Accessible (Shower, 2 Queen & 1 Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Multiple Beds, Accessible, Bathtub (2 Queen & 1 Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Multiple Beds (Specialty, 2 Queen & 1 Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hyatt Place Knoxville Downtown ratings based on 21 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hyatt Place Knoxville Downtown

Everyone (8) Couples (4) Family (9)
2 out of 5
No one in valet parking could drive manual transmission so we had to park our own car then charged me $25 for valet parking anyway. Breakfast consisted of reheated Jimmy Dean sausage biscuits and donuts - yuck.

Posted by on May 13, 2021

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Comment from Hotel Management

May 14, 2021 by Katelyn

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by on Feb 17, 2021

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Comment from Hotel Management

Mar 1, 2021 by Katelyn

Thank you for your feedback. We are glad you enjoyed your stay with us!

4 out of 5

Posted by on Feb 14, 2021

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Comment from Hotel Management

Mar 1, 2021 by Katelyn

Thank you for your feedback. We are glad you enjoyed your stay with us!

5 out of 5

Posted by on Jul 12, 2020

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Comment from Hotel Management

Jul 17, 2020 by Katelyn

Thank you for your feedback and we hope to have you stay with us again in the future!

5 out of 5
Very good staff ... very accommodating The hostess was very friendly

Posted by on Mar 7, 2020

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Comment from Hotel Management

Mar 8, 2020 by manager

We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.

5 out of 5
Very friendly and professional staff. Wonderful location in downtown Knoxville.

Posted by on Feb 25, 2020

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Comment from Hotel Management

Feb 26, 2020 by manager

Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.

4 out of 5
No coffee after 9:30am ...wonder if there is an agreement with adjoining Starbucks. The one in DC I stayed at this summer had it all day, along with water for guests. Otherwise, had nice stay.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 4, 2020 by manager

Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

5 out of 5
The front desk staff was just at above standards. All smiles and friendliness. The hotel is beautiful. The breakfast as really nice. The rooftop bar... Loved that too

Posted by on Oct 19, 2019

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Comment from Hotel Management

Oct 21, 2019 by manager

Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and I will be sure to share your review with them.

5 out of 5
Loved the location and lobby decor. Our room was large and comfortable.

Posted by on Oct 17, 2019

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Comment from Hotel Management

Oct 18, 2019 by manager

We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.

5 out of 5
Extremely nice hotel! Close to Market Square and close to the UT campus.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 16, 2019 by manager

We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.

About the Hyatt Place Knoxville Downtown

Location 530 S Gay St, Knoxville, TN 37902

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 4500 square feet (418 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Hyatt Place Knoxville Downtown. Parking is available for a fee. This 3-star Knoxville hotel is smoke free.

  • 165 guestrooms or units
  • 4500 sq ft of conference space
  • 418 sq m of conference space
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Terrace
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Alcoa - Knoxville Airport (TYS) (20.4 km / 12.7 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt Place Knoxville Downtown offers 165 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions are featured in guestrooms. This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

24/7 Gallery Market - This bistro specializes in American cuisine. Open 24 hours.

Rooftop - Onsite rooftop bar. Open daily.

Starbucks - Onsite coffee shop. Open daily.

Lobby Bar - Onsite lobby lounge. Open daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 25 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Knoxville Downtown Hotel
  • Hyatt Place Knoxville Hotel
  • Hyatt Knoxville Knoxville
  • Hyatt Place Knoxville Downtown Hotel
  • Hyatt Place Knoxville Downtown Knoxville
  • Hyatt Place Knoxville Downtown Hotel Knoxville

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.