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4.7 out of 5

"we weren't sure what to expect by the city or the hotel as we passed through to look at Univ. of TN and take in the local scene. But, we had a great ... " More

By a verified traveler on Sun 09 Apr 2017

Hotel Description

3-star hotel near Sunsphere Tower

Heart of Knoxville

Within a 10-minute walk of this Fort Sanders hotel, you'll find Sunsphere Tower and Knoxville Convention Center. Neyland Stadium and Tennessee Theatre are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Self parking, express check-in, and express check-out are also offered.

Free Internet, LCD TVs

The 129 guestrooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and room service. Other amenities include premium bedding, coffee/tea makers, and free weekday newspapers.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$103* Per night/room Sep 1 - Sep 2

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Balcony, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Four Points by Sheraton Knoxville Cumberland House Hotel ratings based on 14 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points by Sheraton Knoxville Cumberland House Hotel

Everyone (5) Family (2)
5 out of 5
Had to pay $10 to park. Did not like how to look up the Guide on TV but I guess that’s the cable company

Posted by on Jul 21, 2019

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Comment from Hotel Management

Aug 9, 2019 by Jessica Kagan

Thank you for choosing to stay with us at The Four Points in Knoxville, TN. While we are delighted to receive a 5 out of 5 rating we apologize if your stay wasn’t exceptional due to the parking situation and if the guide on the TV wasn’t easily accessible. Next time your travels bring you back this way we hope you will come back to see us. Best Regards, Jessica Kagan General Manager

5 out of 5
Very easy to find. Checked into room early. Very clean comfortable beds

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 5, 2019 by AGM

I am so glad you enjoyed your experience here with us. We hope to see you again in the near future!

5 out of 5
Staff was exceptionally friendly, polite and accommodating. The facility was astoundingly modern and clean.

Posted by on Jan 7, 2019

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Comment from Hotel Management

Jan 7, 2019 by Jenny

Thank you for your recent review of the Four Points by Sheraton. We appreciate the time you took to share your feedback and hope to see you again should your travels bring you back through Knoxville. Best, Jennifer Gauntt GM

5 out of 5
Super, helpful staff. Nice visit. Would recommend.

Posted by on Dec 29, 2018

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Comment from Hotel Management

Dec 31, 2018 by Jenny

Thank you for your review and the time you took to share your feedback of the property. Best, Jennifer Gauntt GM

3 out of 5

Fire alarm

The fire alarm when off two time 12:30 and 3:30 go down stairs no one there but no fire and no reason what was going on. Plus they charge to park go to Knoxville a lot but will not stay here again

Posted by on Jan 21, 2018

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5 out of 5

Quick stay in Knoxvill

Pros: The bed and bedding was awesome. It was clean and great location.
Cons: continental breakfast.
Location: Walk to the university or in the opposite direction to downtown with shops, parks and food.
we weren't sure what to expect by the city or the hotel as we passed through to look at Univ. of TN and take in the local scene. But, we had a great time. The hotel was perfectly located within walking distance to nice restaurants and a few shops. Our spring break started off great after driving all day from Virginia - 4 to a room - the room was spacious enough that we were still talking to eachother.

Posted by on Apr 9, 2017

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5 out of 5

Best UT hotel!

We had a wonderful stay. This hotel is conveniently located to downtown Knoxville and the UT campus.

Posted by , from Tennessee on Mar 21, 2017

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3 out of 5

hotel was nice, but not worth the money

Pros: Quiet
Cons: Nothing close
Hotel is nice and well kept, but you have to drive or take a cab to get anywhere. They say its close to UT, but not really. Expected ar restaurant or bar but had nothing. Nice hotel but wont stay there again

Posted by , from hixson, TN on Feb 7, 2011

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5 out of 5

Nice Stay

I read the reviews here and even went to the Calhoun restaurant. Both reviews were good. We agree it was a good place to eat. Though we did drive there since it was dark. Hotel Did not have a complimentary breakfast or pool.

Posted by on Aug 9, 2010

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5 out of 5

Expensive but Worth The Money!

Stayed here for one night to attend the UK-UT football game. This hotel was a little more expensive than others but worth the money. Hotel is in a great location. Easy access, right off the interstate. Parking is free as long as there are spots left. Just a five minute walk to Neyland Stadium. Front desk was very nice and allowed us to check in at 12:30pm. Room was clean and didnt smell like a normal hotel. Beds were comfortable with lots of pillows. Hotel also has bar and restaurant. The buffet is decent but nothing special at $13.99. Drinks are expensive but its conveniant to walk down to. Not many restaurants or bars close to this hotel as Cumberland is a long walk. I will stay here again and would recommend it to anyone needing to stay downtown. You get what you pay for.

Posted by on Dec 3, 2008

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About the Four Points by Sheraton Knoxville Cumberland House Hotel

Location 1109 White Ave, Knoxville, TN 37916

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1200 square feet (108 square meters) and includes conference space. A fitness center, gift shops/newsstands, and concierge services are also featured at the business-friendly Four Points by Sheraton Knoxville Cumberland House Hotel. For a fee, parking is available. This 3-star Knoxville hotel is smoke free.

  • 1 building
  • 129 guestrooms or units
  • 7 levels
  • 1200 sq ft of conference space
  • 108 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Rollaway/extra beds available
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Knoxville, TN (TYS-McGhee Tyson) (19.5 km / 12.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Four Points by Sheraton Knoxville Cumberland House Hotel offers 129 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Beds feature premium bedding. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds available
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

McEwans Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 8 PM
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 14 per person (approximately)
  • Self parking fee: USD 10 per day (in/out privileges)
  • Valet parking fee: USD 16 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cumberland House Hotel
  • Cumberland House Hotel Knoxville
  • Four Points Cumberland House Hotel Knoxville
  • Four Points Sheraton Cumberland House
  • Four Points Sheraton Cumberland House Hotel
  • Four Points Sheraton Knoxville Cumberland House
  • Four Points Sheraton Knoxville Cumberland House Hotel
  • Sheraton Cumberland
  • Sheraton Cumberland House
  • 4 Points By Sheraton Knoxville Cumberland House
  • Four Points Knoxville
  • Knoxville Four Points
  • Sheraton Knoxville Cumberland Hotel
  • Knoxville Sheraton

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.