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4.7 out of 5

"Clean, Decorated nice, great bed " More

By a verified traveler on Tue 13 Jul 2021

Hotel Description

3-star hotel near Knoxville Convention Center

Downtown Knoxville stay

Within a 10-minute walk of this Fort Sanders hotel, you'll find Knoxville Convention Center and World's Fair Park. Neyland Stadium and Tennessee Theatre are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 4 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Self parking, express check-out, and a computer station are also offered.

Free Internet, LCD TVs

The 130 guestrooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and room service. Premium bedding, coffee/tea makers, and free weekday newspapers are also available.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$144* Per night/room Aug 23 - Aug 24

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cumberland House Knoxville, Tapestry Collection by Hilton ratings based on 12 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Cumberland House Knoxville, Tapestry Collection by Hilton

Everyone (5) Couples (1) Family (2)
5 out of 5
Clean, Decorated nice, great bed

Posted by on Jul 13, 2021

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5 out of 5
Had to pay $10 to park. Did not like how to look up the Guide on TV but I guess that’s the cable company

Posted by on Jul 21, 2019

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Comment from Hotel Management

Aug 9, 2019 by Jessica Kagan

Thank you for choosing to stay with us at The Four Points in Knoxville, TN. While we are delighted to receive a 5 out of 5 rating we apologize if your stay wasn’t exceptional due to the parking situation and if the guide on the TV wasn’t easily accessible. Next time your travels bring you back this way we hope you will come back to see us. Best Regards, Jessica Kagan General Manager

5 out of 5
Very easy to find. Checked into room early. Very clean comfortable beds

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 5, 2019 by AGM

I am so glad you enjoyed your experience here with us. We hope to see you again in the near future!

5 out of 5
Staff was exceptionally friendly, polite and accommodating. The facility was astoundingly modern and clean.

Posted by on Jan 7, 2019

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Comment from Hotel Management

Jan 7, 2019 by Jenny

Thank you for your recent review of the Four Points by Sheraton. We appreciate the time you took to share your feedback and hope to see you again should your travels bring you back through Knoxville. Best, Jennifer Gauntt GM

5 out of 5
Super, helpful staff. Nice visit. Would recommend.

Posted by on Dec 29, 2018

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Comment from Hotel Management

Dec 31, 2018 by Jenny

Thank you for your review and the time you took to share your feedback of the property. Best, Jennifer Gauntt GM

3 out of 5

Fire alarm

The fire alarm when off two time 12:30 and 3:30 go down stairs no one there but no fire and no reason what was going on. Plus they charge to park go to Knoxville a lot but will not stay here again

Posted by on Jan 21, 2018

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5 out of 5

Quick stay in Knoxvill

Pros: The bed and bedding was awesome. It was clean and great location.
Cons: continental breakfast.
Location: Walk to the university or in the opposite direction to downtown with shops, parks and food.
we weren't sure what to expect by the city or the hotel as we passed through to look at Univ. of TN and take in the local scene. But, we had a great time. The hotel was perfectly located within walking distance to nice restaurants and a few shops. Our spring break started off great after driving all day from Virginia - 4 to a room - the room was spacious enough that we were still talking to eachother.

Posted by on Apr 9, 2017

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5 out of 5

Best UT hotel!

We had a wonderful stay. This hotel is conveniently located to downtown Knoxville and the UT campus.

Posted by , from Tennessee on Mar 21, 2017

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3 out of 5

hotel was nice, but not worth the money

Pros: Quiet
Cons: Nothing close
Hotel is nice and well kept, but you have to drive or take a cab to get anywhere. They say its close to UT, but not really. Expected ar restaurant or bar but had nothing. Nice hotel but wont stay there again

Posted by , from hixson, TN on Feb 7, 2011

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5 out of 5

Nice Stay

I read the reviews here and even went to the Calhoun restaurant. Both reviews were good. We agree it was a good place to eat. Though we did drive there since it was dark. Hotel Did not have a complimentary breakfast or pool.

Posted by on Aug 9, 2010

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About the Cumberland House Knoxville, Tapestry Collection by Hilton

Location 1109 White Ave, Knoxville, TN 37916

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3471 square feet (322 square meters) and includes conference space. A 24-hour fitness center, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Cumberland House Knoxville, Tapestry Collection by Hilton. Parking is available for a fee. This 3-star Knoxville hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 7 levels
  • 3471 sq ft of conference space
  • 322 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Alcoa - Knoxville Airport (TYS) (19.5 km / 12.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Cumberland House Knoxville, Tapestry Collection by Hilton offers 130 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:00 AM.

Tussie Mussie - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 8 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 14 per person (approximately)
  • Self parking fee: USD 20 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cumberland House Hotel
  • Cumberland House Hotel Knoxville
  • Four Points Cumberland House Hotel Knoxville
  • Four Points Sheraton Cumberland House
  • Four Points Sheraton Cumberland House Hotel
  • Four Points Sheraton Knoxville Cumberland House
  • Four Points Sheraton Knoxville Cumberland House Hotel
  • Sheraton Cumberland
  • Sheraton Cumberland House
  • 4 Points By Sheraton Knoxville Cumberland House
  • Four Points Knoxville
  • Knoxville Four Points
  • Sheraton Knoxville Cumberland Hotel
  • Knoxville Sheraton
  • Cumberland House Knoxville
  • Four Points by Sheraton Knoxville Cumberland House Hotel
  • Cumberland House Knoxville, Tapestry Collection by Hilton Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.