4/10 Poor
Rachel
Traveled with family and small children
Jun 7, 2025
Employee was nice but lots of issues getting into the room, and possible bedbugs. Took 10+ mins to check-in with an online reservation. Got to the room and the key wouldn't work. Went back down to the office and they "fixed" it, but the door still wouldn't open with the key. Went back down and got assigned a new room. Repeat same scenario. Went back down for the 4th time and was assigned a new room again, 3 different rooms now. Still wouldn't work. Went back down for the 5th time and finally the employee came up and unlocked the door herself with a master key. She said they had been having issies all day. She was nice but I felt the situation should have been handled differently considering she knew there had been ongoing issues. She should have just came up and unlocked the door the first time it didn't work instead of making us go back down 5 times. It was 1am and we had a child with us, we needed to get to bed asap. My family has some sort of red itchy bumps now and believe we could have gotten bedbug bites from this place.
Rachel
Stayed 1 night in Jun 2025