Rodeway Inn

Feb 28, 2024 by Michelle, Rodeway Inn Manager

Hi there Steven. Thank you so much for staying with us. I am glad you found our beds comfortable, as well as our rates! I hope you have a great day!!!

Jan 23, 2024 by The Management Team of Rodeway Inn - Leadville

Thank you for staying with us and providing your feedback score. It looks like we were able to meet your expectations, but we'd like to exceed them on your next visit, please feel free to let us know what we can do to reach that goal!

Oct 3, 2023 by The Management Team of Rodeway Inn - Leadville

Thank you for staying with us and sharing your feedback rating. It looks like we failed to meet your expectations. We would love to know more about your stay and what improvements we can make to earn a better rating next time. Please do not hesitate to send us a message through Travelocity or give us a call. By knowing where we can improve, we can grow and make our hotel a better, more welcoming stay! We look forward to hearing from you!

Aug 23, 2023 by The Management Team of Rodeway Inn - Leadville

Hi Barbara! Thank you so much for rating our hotel. It looks like we were not able to meet your expectations while you were here. We will use your insights to make improvements and do better for our future guests. We hope you have a great day!

Aug 11, 2023 by The Management Team of Rodeway Inn - Leadville

Thank you for staying with us and sharing your experience. We are glad the room met your expectations for cleanliness, our housekeeping staff work hard to ensure each room is properly cleaned. I will share your acknowledgment with them. As for everything else, I would like to apologize deeply. It is true that our ice machine is out of order, we have been working with a repair specialist to get it fixed and have been informed the required parts are on the way. We are doing our best to get this corrected as quickly as possible. The sauna is something the owners decided in Spring of 2022 to remove from our amenities. We have done our best to remove it as a listed amenity from every travel website since that decision was made, but unfortunately it looks like we will need to contact all those sites again to ensure it is once again removed. We apologize for the door locks, it should have been fixed quickly, I will speak with my staff to ensure they address these issues more efficiently. It also appears our breakfast offerings were not restocked during your stay, there is no excuse for that and we will be having a meeting with our staff concerning the importance of providing all our breakfast offerings during the entirety of our breakfast service along with the importance of arriving to work well rested and ready to complete all their duties. We apologize deeply your experience was severely lacking. We will grow from these shortcomings and do better in the future.

Aug 19, 2023 by The Management Team of Rodeway Inn - Leadville

Thank you for staying with us! We are honored you gave us a 5/5! Thank you! We hope to see you again soon!

Jul 16, 2023 by Michelle, Rodeway Inn Manager

Hello there Robert. I am so sorry to see that your stay did not meet your expectations. I will share your rating with the rest of the staff so that we can do better going forward. Have a good day!

Jun 25, 2023 by Michelle, Rodeway Inn Manager

Dear Valory,I deeply apologize for your experience with the front desk agent. I will speak with him on the matter of his attitude, and the cigarette in his mouth. That is not an image we want to portray at our establishment. Under normal circumstances, our housekeepers are able to get most rooms clean by 3PM. There are occasions when it takes them a little longer to complete their tasks, however, they are very thorough when cleaning the rooms between guests. We cannot control whether there is grass around the property. We are a hotel located in the mountains, and we have natural grasses that grow closer to the road, but our parking lot takes up the space that it does in order to accommodate enough parking for the number of rooms we have. We have already begun refreshing our hotel. We have had each of the halls and stairwells painted, as well as the breakfast room, and we will move on to painting the guest rooms starting this week. We will also ne installing new lighting in the halls to brighten them up. There is only one light that is out in our hallways, on the second floor, and that is being addressed. It is not simply a burned out bulb. The loose sink handle has already been fixed. I apologize that your expectations were not met during your stay, however, many of the things you found to be lacking are, or already were, being addressed. Thanks again for your insights.

Sep 19, 2022 by The Management Team of Rodeway Inn - Leadville

Thank you for staying with us and sharing your experience. We are sorry your stay was not enjoyable. It is true the building is older and ready for a refresh, which is something the new owners have been excited to get started. In the next few weeks, work will begin now that we are slowing down from our peak season. We are confident that once the renovations are complete, the hotel will feel more modern and welcoming. We are sorry we were not able to meet your needs this time, but we sincerely hope the timing works for you to visit again when the work is done, we would love the opportunity to better serve you in the future!