6/10 Aceptable
Tonilynn P.
12 ene. 2026
Our stay was generally fine and pleasant. We were spoken to once about our children being noisy before 8:00 a.m.; however, the noise was coming from children outside the condo, who had also woken us up.The primary concern was the cockroaches. When we raised the issue, we were told it was addressed in the contract. After reviewing the contract, my understanding was that, due to the tropical environment, it is possible to encounter a cockroach—not that there would be an ongoing or significant infestation.The number of cockroaches was far beyond what we reasonably expected. While I am not an expert on insect life cycles, there were many cockroaches of multiple sizes throughout the entire unit. The largest were in the bedrooms, and in the kitchen, opening drawers often revealed dozens of mixed-size cockroaches. This gave us the clear impression that the unit was not being well maintained.When this was mentioned, we were told that we could purchase items ourselves to make our family more comfortable and be reimbursed. However, we did not come on vacation to perform pest control or maintenance. Other places we visited on the island were able to manage this issue to a comfortable and reasonable degree, which reinforces that this situation was not unavoidable, but excessive.
Tonilynn P.
Se hospedó 4 noches en diciembre de 2025
