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"Carpet in room was a little bit dirty " More

By a verified traveler on Sat 22 Apr 2023

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Hotel Description

Hotel perfectly located for exploring Jacksonville

Heart of Jacksonville

You'll find Coastal Carolina Community College and Jacksonville Mall within 2 miles (3 km) of this hotel. Also, Onslow Memorial Hospital is within 2 miles (3 km) and Pelletier House is within 6 miles (10 km).

Renovated in 2023

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the express check-out and free internet in public areas. There's a 24-hour gym on site, and laundry facilities and barbecue grills are also offered.

Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$72* Per night/room Mar 21 - Mar 22

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Accessible, Non Smoking (Efficiency, Upgrade)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Basic Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 2 Double Beds, Non Smoking, Kitchen (Effciency, Upgrade)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 2 Double Beds, Non Smoking (Efficiency, Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

MainStay Suites Jacksonville near Camp Lejeune ratings based on 7 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for MainStay Suites Jacksonville near Camp Lejeune

Everyone (4) Couples (1) Family (4)
5 out of 5
Carpet in room was a little bit dirty

Posted by on Apr 22, 2023

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Comment from Hotel Management

Apr 22, 2023 by Rick - Manager

Thanks for the 5-star review!

2 out of 5
Our accommodations were changed without our permission and when we checked in on Thursday 9/16, we had to settle for a pet friendly room due to no other accommodations available. Plus, we were charged 200.00 extra dollars as well as I was charged 77.00 for travel insurance that was nothing but pure robbery by Travelocity as it helped me in absolutely no way in securing my accommodations I had requested!!! We will no longer use your services nor will we recommend your services. By Saturday, 9/18, I became ill with severe allergy exacerbation! I fault Travelocity, and I have requested a refund due to such poor quality of service and accommodations!!!! Of course I’ve heard nothing from Travelocity!!!!!

Posted by on Sep 28, 2021

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Comment from Hotel Management

Sep 29, 2021 by Rick - Manager

Apologies for any perceived reservation issues on the hotel end, we do not know where any 'extra' $200 would have been charged, as the rate we received from Travelocity matched rate the rate charged during your 10-night stay. We do not have anything to do with any travel insurance of course. The reservation received was for a double-queen, it was not a 'pet friendly' designated room, however we are a 'pet friendly' hotel, so an allergic reaction to being around pets is a possibility, walking around the hotel. With the allergic reaction, we would have hoped you would have requested a different room, as we would have definitely moved you. We do hope that you give us another chance to change your outlook on our hotel and look forward to that opportunity if honored enough to have you stay again.

1 out of 5
Hotel had stains on the carpet, it smelled of mildew and mold. My room looked like it was in the middle of being renovated

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 30, 2019 by Rick - General Manager

We apologize for your stay. We are still in renovation mode from Hurricane damage, we are hopeful that it will be completed soon.

4 out of 5
Staff was very friendly and willing to accommodate. The room was clean. I believe the entire hotel is non smoking but my room had an odor that smelled like stale cigarette and there was a burn in the carpet. I guess the previous guests may not have followed the no smoking rule. Other than that I had no issues.

Posted by , from Pa on Feb 25, 2019

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Comment from Hotel Management

Mar 2, 2019 by Rick

Danielle, thanks for the survey. We are in fact a non-smoking hotel, however as you stated we cannot say that someone from time-to-time has not broken our rules. We have the smoking fee deterrent, but some people refuse to abide. Thanks for staying with us and we look forward to your next visit!

4 out of 5

Posted by on Jan 18, 2019

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Comment from Hotel Management

Jan 18, 2019 by Tom K

Thank you for staying with us and we are very pleased you enjoyed your stay with us. We look forward to seeing you again soon.

5 out of 5

Felt like home

I came down for the week to spend the holiday with my marine. I chose this hotel based off of pricing and location, also because it had a kitchen. Upon arrival, I was greeted at the front desk and given a packet that had details for everything for my stay. Once given our room key, we got settled in and the room was so lovely, we had a view of the fire pit in the back. The only downfall to our stay was the shower, the pressure was decent but the water would clog and take a few minutes to go down the drain. Besides that one issue, the stay overall was amazing and I will definitely be staying at this hotel again in a few months. Also when checking out I couldn't get a hold of anyone at the main desk at 5:30 am, but thankfully they let my significant other check out for me, I had a flight to catch.

Posted by , from Dallas, TX on Dec 1, 2015

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Comment from Hotel Management

Apr 13, 2016 by General Manager

Thanks for thorough review! Glad you really enjoyed stay with us and felt at "home". We look forward to your next visit!

3 out of 5

Nice place

King rooms have alot of light coming in through 2 windows. Staff was great moved me rate away, will be Returning.

Posted by on Oct 19, 2015

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Comment from Hotel Management

Apr 13, 2016 by General Manager

Glad that our staff was able to meet your needs during your stay

About the MainStay Suites Camp Lejeune

Location 2201 N Marine Blvd, Jacksonville, NC 28546

Property Features

As a guest of MainStay Suites Jacksonville near Camp Lejeune, you'll find a 24-hour fitness center, barbecue grills, and a vending machine. Public spaces have free WiFi and wired Internet. The business-friendly MainStay Suites Jacksonville near Camp Lejeune also features gift shops/newsstands, a picnic area, and coffee/tea in a common area. Self parking is free. A complete renovation of MainStay Suites Jacksonville near Camp Lejeune was completed in November 2023. Smoking is allowed in designated areas at this Jacksonville hotel.

  • 1 building
  • 96 guestrooms or units
  • 4 levels
  • Built in 2012
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

MainStay Suites Jacksonville near Camp Lejeune offers 96 air-conditioned accommodations with coffee/tea makers and hair dryers. 40-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly. Renovation of all guestrooms was completed in November 2023.

  • In-room kitchen
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 4 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a smoke detector

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Shield between guests and staff in main contact areas
  • Children stay free - maximum age 18
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • MainStay Suites Camp Lejeune
  • MainStay Suites Camp Lejeune Hotel
  • MainStay Suites Camp Lejeune Hotel Jacksonville
  • MainStay Suites Camp Lejeune Jacksonville
  • MainStay Suites Camp Lejeune
  • MainStay Suites Jacksonville near Camp Lejeune Hotel
  • MainStay Suites Jacksonville near Camp Lejeune Jacksonville

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.