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Hyatt Place Jackson/ Ridgeland

3-star property
1016 Highland Colony Pkwy, Ridgeland, MS 1-855-201-7819
3.5 out of 5
Good!
See all 17 travelocity Reviews

"Everything was clean. Nice peaceful place " More

By a verified traveler on Sat 26 Feb 2022

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Hotel Description

Enjoy free breakfast at this 3-star Ridgeland hotel

In Ridgeland

Stay at this Ridgeland hotel and you'll be within 2 miles (3 km) of Canopy Children's Solutions and 6 miles (10 km) of Tougaloo College. Woodworth Chapel and Boddie Mansion (Tougaloo Mansion House) are also within 6 miles (10 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and free perks like on-the-go breakfast and free self parking.

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$126* Per night/room Oct 1 - Oct 2

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 Queen Bed (High floor)

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Jackson/ Ridgeland ratings based on 17 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hyatt Place Jackson/ Ridgeland

Everyone (7) Couples (2) Family (5)
2 out of 5
The refrigerator in the run is leaking water and frozen over. The room has a broken desk lamp . There’s a shortage of towels. The breakfast is terrible. The food is cold. I used the microwave and it was very dirty. I don’t feel I should have to pay full price for such poor amenities.

Posted by on Feb 7, 2023

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Comment from Hotel Management

Feb 7, 2023 by BY

Thank you for your comments as we will share with our team.

2 out of 5
Nice property, great location but room had not been thoroughly cleaned we had feces smeared on the toilet and shower curtain. Hotel and Travelocity did not fully accommodate which was unfortunate and not great customer service recovery!

Posted by on Apr 11, 2022

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Comment from Hotel Management

Apr 11, 2022 by BY

Thank you for your comments. We regret to hear that your room was not thoroughly cleaned. We are pleased however, that you found our property to be nice and in a great location!

5 out of 5
Everything was clean. Nice peaceful place

Posted by on Feb 26, 2022

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Comment from Hotel Management

Feb 28, 2022 by BY

We are excited to learn you found everything clean, nice and peaceful.

4 out of 5
Room was large and comfortable. Room had electrical and plumbing problems. Lights out and some wall sockets didn't work.

Posted by , from SENATOBIA on Oct 21, 2021

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Comment from Hotel Management

Nov 9, 2021 by BY

Thank you for your comments. We have informed our maintenance staff of the electrical and plumbing issues in your room.

4 out of 5
I have always liked Hyatt Place. This facility is in a great area. I was disappointed in a few things. 1. There was absolutely no effort in providing a quality breakfast. Nutrigrain Bars, Small yogurts, water, and coffee. I’ve been in several hotels in the area this past year…mostly 2.5 stars like Comfort Inn or HI Express. This was not even close to this facility’s effort. 2. There were no snack offerings like there normally would be at a Hyatt place. 3. Staff was very friendly, however things just seemed to be odd. It seemed some had their kids with them during the day as they worked…even into the evening. And I also noticed a lot of doors “propped open”. Not just in the day, but also at night. Many had people in the rooms. Just seemed like several safety concerns to me. I would go back, but only if it was a bargain price and I was alone on business. I would not if my family was with me.

Posted by , from MONTGOMERY on Oct 18, 2021

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Comment from Hotel Management

Nov 9, 2021 by BY

Thank you for your comments. We are working diligently to have all amenities back for our valued guests by January 2022.

1 out of 5
I've stayed here for years, but things have gone south. I tried to check in at 4pm, was told housekeeping would be done in 15-20 minutes. At 4:30, was told they didn't know when rooms would be ready. I went and ate dinner and got gas. Back at 5:30, still no rooms. I waited til 6:30, still no rooms, and gave up. Found another hotel. I really liked this place, but I'll stay somewhere else from now on.

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 22, 2021 by Patrice Wells

Thank you for taking the time to let us know about your recent stay. I am so sorry that you did not have a great experience. We take pride in our newly renovated hotel, as well as our customer service. We hope that you will give us another opportunity to be of service to you.

5 out of 5
Friendly staff, clean safe area. Nice shopping center right next door with good restaurants. Room is spacious and clean.

Posted by on Mar 7, 2021

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Comment from Hotel Management

Mar 9, 2021 by Patrice Wells

Thank you so much for your feedback. We are glad to hear you enjoyed your stay.

5 out of 5

Posted by on Oct 23, 2020

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Comment from Hotel Management

Oct 30, 2020 by Shawanda

Greetings, Valued Guest, We would like to thank you for your recent visit to Hyatt Place-Ridgeland. It was truly a pleasure to serve you. Please come back to stay with us, should your travels bring you back to the area. Sincerely,

3 out of 5
The staff was very nice and helpful. The room was ok. Bathroom was extremely small and pretty much in the bedroom. Bathroom was so close to beds it felt like they were in one room. Bathroom door was inches from toilet. Tub and sink needed cleaning. Our door key didn’t work and had to be let into room few times until the system was updated. They over charged me for an extra day. Took few says to correct it. No breakfast. No room cleaning or replenish of needed supplies. Had to go to front desk to get clean towels, soap, and toilet paper.

Posted by , from Tupelo ms on Sep 10, 2020

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Comment from Hotel Management

Sep 11, 2020 by Shawanda

Hi Valued Guest, We would like to thank you for your recent visit to Hyatt Place. We always appreciate and welcome our guests’ feedback. We would like to apologize for any inconvenience you experienced. We will take your concern into deep consideration and make sure that it will be better on your next visit to our hotel. Sincerely,

4 out of 5
the service and staff were friendly and excellent and prompt. the room was wonderful, but no microwave. could have used a trashcan in the bathroom. I did not expect to have to join a hyatt rewards membership in order to have access to the breakfast buffet.

Posted by on Feb 3, 2020

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Comment from Hotel Management

Mar 31, 2020 by Trisha Lotilla

Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

About the Hyatt Place Jackson/ Ridgeland

Location 1016 Highland Colony Pkwy, Ridgeland, MS 39157

Property Features

Hyatt Place Jackson/ Ridgeland offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite business center. The business-friendly Hyatt Place Jackson/ Ridgeland also features complimentary newspapers in the lobby, a front-desk safe, and an elevator. Free self parking is available. This 3-star Ridgeland hotel is smoke free.

  • 126 guestrooms or units
  • 6 levels
  • To-go breakfast (free)
  • Business facilities
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Separate living room
  • Free WiFi
  • Separate dining area
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hyatt Place Jackson/ Ridgeland offers 126 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Accommodations offer separate dining areas and include sofa beds. Flat-screen televisions are featured in guestrooms. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • MP3 dock
  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Hyatt Place Jackson/ Ridgeland has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Jackson
  • Hyatt Place Jackson/ Hotel
  • Hyatt Place Jackson/ Hotel Ridgeland
  • Hyatt Place Jackson/ Ridgeland
  • Hyatt Place Jackson/Ridgeland Hotel Ridgeland
  • Hyatt Place Ridgeland
  • Hyatt Place Jackson Ridgeland Hotel
  • Hyatt Place Jackson Hotel
  • Hyatt Place Jackson Ridgeland
  • Hyatt Place Jackson Ridgeland
  • Hyatt Place Jackson/ Ridgeland Hotel
  • Hyatt Place Jackson/ Ridgeland Ridgeland
  • Hyatt Place Jackson/ Ridgeland Hotel Ridgeland

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.