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"The unprofessional staff. " More

By a verified traveler on Sun 14 May 2023

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Hotel Description

Hotel near The Outlets at Orange in Garden Grove

Near the airport

Within 3 miles (5 km) of this Garden Grove hotel, you'll find The Outlets at Orange and Disneyland® Resort. Disney California Adventure® Park and Downtown Disney® District are also within 3 miles (5 km).

Outdoor pool

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the express check-out. Enjoy the outdoor pool and conveniences like a 24-hour front desk and laundry facilities.

Room, 1 King Bed, Non Smoking (Accessible/Mobility/Hearing Impaired)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$76* Per night/room Apr 16 - Apr 17

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing Impaired)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Harbor Inn & Suites ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Harbor Inn & Suites

Everyone (8) Couples (1) Family (5)
2 out of 5
I liked the location but didn't like the fact that a motel shares the parking lot. Also my room 107 needs a lot of work to get done. The bedding was torn with holes I took pictures. The bottom near the bed railing full of mold. The bathroom has mold/mildew near the vents and the paint throughout the room was miss matching. Also the bathroom paint was wrinkled. And the mini fridge was frozen over. I had some drinks that got frozen. Over all this property needs HELP!! I work in maintenance so I know whats expected of us to accomplish great service. Another room should've been offered

Posted by on Jan 15, 2024

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Comment from Hotel Management

Jan 15, 2024 by Harbor Inn and suites

Hi,Thank you for choosing to stay with us at Harbor Inn & Suites. On behalf of the hotel, please accept our apologies for the dissatisfaction you experiences during your visit. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. Please reach out to front desk immediately if your experience is bad in future if you choose us for your stay again. The front desk will love help to you as far as possible. It would be such a pleasure to welcome you back to our new and improved hotel!

3 out of 5
The unprofessional staff.

Posted by , from Scottsdale on May 14, 2023

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Comment from Hotel Management

May 15, 2023 by Harbor Inn and suites

Hi, Thank you for choosing to stay with us at Harbor Inn & Suites. On behalf of the hotel, please accept our apologies for the dissatisfaction you experiences during your visit. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. Please reach out to front desk immediately if your experience is bad in future if you choose us for your stay again. The front desk will love help to you as far as possible. It would be such a pleasure to welcome you back to our new and improved hotel!

5 out of 5

Posted by on May 3, 2023

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Comment from Hotel Management

May 23, 2023 by Harbor Inn and suites

Thanks for staying with us. We appreciate your feedback!

2 out of 5
The room is absolutely disgusting. The nightstand is right by my head and pulled out from the wall slightly. When I laid down to go to bed all I could see were layers of dust, dirt, and left over crap from past guests. The headboard my pillow was supposed to rest on is filthy so I didn’t feel comfortable putting anything against it. The mirror had water marks. There was hair in my towel. The facility is run down from the outside. The only positive thing is the room is huge. Other then that I have nothing positive to say about the hotel.

Posted by on Feb 24, 2023

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Comment from Hotel Management

Mar 1, 2023 by Harbor Inn & Suites Team

Hi, Thank you for choosing to stay with us at Harbor Inn & Suites. On behalf of the hotel, please accept our apologies for the dissatisfaction you experiences during your visit. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. Please reach out to front desk immediately if your experience is bad in future if you choose us for your stay again. The front desk will love help to you as far as possible. It would be such a pleasure to welcome you back to our new and improved hotel!

4 out of 5
A couple little hiccups at check in but the office staff got them corrected quickly. Room was clean and beds were comfortable. We were passing through so didn't really experience nearby dining options and we didn't use the pool. Good night for the value.

Posted by on Aug 31, 2022

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Comment from Hotel Management

Sep 1, 2022 by Harbor Inn & Suites Team

HiThank you very much for your candid feedback of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Also we are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly good experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.With much appreciation,Harbor Inn & Suites Team

3 out of 5
Affordable but needs to be updated

Posted by , from Richards on Aug 9, 2022

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Comment from Hotel Management

Aug 9, 2022 by Harbor Inn & Suites Team

Hi, Thank you for choosing to stay with us at Harbor Inn & Suites. On behalf of the hotel, please accept our apologies for the dissatisfaction you experiences during your visit. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property soon this will not happen again. I hope that I can convince you to change your mind about another visit to our property and please reach out to front desk immediately if your experience again the same in future if you choose us for your stay again. The front desk will love help to you as far as possible. It would be such a pleasure to welcome you back to our new and improved hotel! With much appreciation, Harbor Inn & Suites Team

2 out of 5
the carpet is very dirty, dust collects against the wall, shower head is needed to replace a new one.

Posted by , from Bakersfield on Aug 6, 2022

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Comment from Hotel Management

Aug 9, 2022 by Harbor Inn & Suites Team

Hi, Thank you for choosing to stay with us at Harbor Inn & Suites. On behalf of the hotel, please accept our apologies for the dissatisfaction you experiences during your visit. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property soon this will not happen again. I hope that I can convince you to change your mind about another visit to our property and please reach out to front desk immediately if your experience again the same in future if you choose us for your stay again. The front desk will love help to you as far as possible. It would be such a pleasure to welcome you back to our new and improved hotel! With much appreciation, Harbor Inn & Suites Team

2 out of 5
First of all I had to call about a stopper for the tub, coffee maker wasn't working. It was totally best said a Motel 6.

Posted by on May 24, 2022

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Comment from Hotel Management

Jun 11, 2022 by Harbor Inn & Suites Team

Hi, Thank you for choosing to stay with us at Harbor Inn & Suites. On behalf of the hotel, please accept our apologies for the dissatisfaction you experiences during your visit. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. Please reach out to front desk immediately if your experience is bad in future if you choose us for your stay again. The front desk will love help to you as far as possible. It would be such a pleasure to welcome you back to our new and improved hotel! With much appreciation, Harbor Inn & Suites Team

5 out of 5
Very close to dining and shopping. The room was cleaned very well each day.

Posted by , from Coloma on Oct 11, 2021

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4 out of 5
The room was clean and comfortable. The property is in good condition. A good place to stay for a day or two on a business trip.

Posted by on Feb 13, 2020

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Property Features

As a guest of Harbor Inn & Suites, you'll find an outdoor pool, tour/ticket assistance, and a vending machine. WiFi is free in public spaces. The business-friendly Harbor Inn & Suites also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This Garden Grove hotel is smoke free.

  • 40 guestrooms or units
  • 3 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Santa Ana Regional Transportation Center (7.6 km / 4.7 mi)
  • Parking: Free self parking

Room Amenities

Harbor Inn & Suites offers 40 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Garden Grove hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

Masks are required at the property for guests without COVID-19 vaccination

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Masks are required in public areas for unvaccinated guests. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 4
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay
  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Days Inn Garden Grove
  • Days Inn Hotel Garden Grove
  • Days Inn Wyndham Anaheim Resort Hotel
  • Days Inn Wyndham Anaheim Resort
  • Days Inn & Suites By Wyndham Anaheim Resort Garden Grove
  • Days Inn Garden Grove
  • Days Hotel Garden Grove
  • Harbor Inn Suites
  • Harbor Inn & Suites Hotel
  • Harbor Inn & Suites Garden Grove
  • Harbor Inn & Suites Hotel Garden Grove
  • Days Inn Suites by Wyndham Anaheim Resort

You should know

  • Pool access available from 8:30 AM to 9:30 PM.
  • Up to 4 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.