Skip to main content
Beginning of main content

Enter dates to see availability

"Everything appeared to be neat and clean, but somewhat sparse on some things. There was no regular coffee in the room, only decaf. Refrig and freezer ... " More

By a verified traveler on Sat 14 Sep 2019

Hotel Description

Hotel near Scottish Tartans Musuem in Franklin

Heart of Franklin

Within 3 miles (5 km) of this Franklin hotel, you'll find Scottish Tartans Musuem and Franklin Gem and Mineral Museum. Smoky Mountain Center for the Performing Arts is within 6 miles (10 km) and Sheffield Mine is within 12 miles (20 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. Enjoy the 24-hour fitness center and conveniences like a 24-hour front desk and free newspapers.

Free WiFi, refrigerators

Offering conveniences like refrigerators and microwaves, the 60 guestrooms also have free WiFi and premium bedding. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$98* Per night/room Aug 5 - Aug 6

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn Franklin ratings based on 12 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Inn Franklin

Everyone (5) Couples (2) Family (2)
2 out of 5

Posted by on Nov 3, 2019

Was this review helpful to you?
4 out of 5
Everything appeared to be neat and clean, but somewhat sparse on some things. There was no regular coffee in the room, only decaf. Refrig and freezer were quite dirty! Outside window was very dirty. Receptionist said they have trouble getting good help!

Posted by on Sep 14, 2019

Was this review helpful to you?
4 out of 5
Waffles were good, but the fruit was limited and old. Very disappointing.

Posted by on Aug 15, 2019

Was this review helpful to you?
3 out of 5
Had stayed a property in the past so didn’t pay attention to the reviews prior to this visit. Breakfast wasn’t that great. Desk person at check in was awesome but the other two I had contact with were less desirable. One day when they cleaned our room I came back to the air off and none of the trash taken out and the smell was bad from banana peelings and left over food boxes and when I called the front desk I was told that I have to bring them the trash...... and then upon check out the desk person was rather rude to me. I was traveling with two elderly people and we felt safe at hotel and great location. But lacking in customer service other then the first desk associate.

Posted by on Apr 15, 2019

Was this review helpful to you?
Comment from Hotel Management

Jun 3, 2019 by GM

Thank you for choosing Comfort Inn your home in the mountains!!!

4 out of 5

Posted by on Mar 25, 2019

Was this review helpful to you?
4 out of 5

Posted by on Jan 27, 2019

Was this review helpful to you?
Comment from Hotel Management

Mar 19, 2019 by gm

thanks for staying with us in franklin nc

3 out of 5

Would recommend only after checking your room.

Pros: The people that helped us were very nice but we never did see the owner....to speak to them.
Cons: Hire a person to oversee the completion of the rooms before the guests arrive.
This hotel was being remodeled...and we did get our choice of rooms. But what we walked into was not quite clean and the curtain rod was hanging from the wall on both ends. At first look...the pillows and sheets seemed clean and inviting...so it appeared that the room was ready for guests. But in the bathroom...there was accumulated dirt on the hair drier and cord leading to the wall. And the wall receptacles looked like they were not cleaned in some time. This is very disappointing and curious…we are new to Choice hotels and this is the third hotel we have stayed in since last year. Each one has the same problem. The first room we were given was not totally clean…but they “found another that was clean and already upgraded”. Not sure what the deal is...but the similarity is peculiar. At check out...we were never offered a credit or some other compensation for the inconvenience. Do not know that we will stay there again. I really liked the people that helped us..but the pattern is certainly odd.

Posted by on Feb 7, 2017

Was this review helpful to you?
5 out of 5

Nice Hotel in Franklin in Smokey Moutains

Pros: The hotel was everything my wife and I could ask for at about $100 per night on the weekend on short notice.
Cons: at $100 per night on a weekend - I don't think you could do anything more
Location: close enough to Cashiers and Gorges State park - beautiful drive past Glenville Lake, and a great hike to Rainbow Falls.
The hotel was everything my wife and I could ask for at about $100 per night on the weekend on short notice. The staff was friendly and attentive. The room was clean and provided WiFi, flat screen TV, refrig, and microwave. The included breakfast was nice enough, and very well serviced by staff that replenished the food, drinks, and cleaned the tables between guests. You could tell that this place is very well managed. No, I am not related to the manager :)

Posted by , from Charlotte NC on Sep 1, 2015

Was this review helpful to you?
4 out of 5

Pleasant stay.

We decided to visit the area briefly and found this hotel to be conveniently located. The room was fine. The hot tub was not available. We did not use the pool. Front desk personnel was pleasant. Breakfast pretty good. Would stay again.

Posted by on Aug 9, 2008

Was this review helpful to you?
4 out of 5

Needs work

The day staff on the phone were borderline rude when I asked for a non-smoking room and for directions. Said booked a smoking room. I had to upgrade and pay $20 more per night. The pool was over-chlorinated. The jacuzzi was vile. The room hadn't been vacuumed since who knows when. My infant daughter almost ate a dead bug from the floor! Breakfast was fair, typical of this class of hotel. Evening staff was pleasant once we arrived.

Posted by on Jul 30, 2006

Was this review helpful to you?

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily. A 24-hour fitness center, a library, and multilingual staff are also featured at the business-friendly Comfort Inn Franklin. Free self parking is available. This Franklin hotel is smoke free.

  • 60 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Hartsfield-Jackson Atlanta International Airport (ATL) (227 km / 141.1 mi)
  • Parking: Free self parking

Room Amenities

Comfort Inn Franklin offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Franklin
  • Comfort Inn Hotel Franklin
  • Franklin Comfort Inn
  • Comfort Hotel Franklin
  • Comfort Inn Franklin Hotel
  • Comfort Inn Franklin Hotel
  • Comfort Inn Franklin Franklin
  • Comfort Inn Franklin Hotel Franklin

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.travelocity.com/Highlands-Hotels-Comfort-Inn-Franklin.h899612-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Highlands-Hotels-Comfort-Inn-Franklin.h899612-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Highlands-Hotels-Comfort-Inn-Franklin.h899612-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.