6/10 Aceptable
Betsy B.
26 jun. 2024
Great view- not great communication
We stayed in this condo located within Granby Ranch complex for 5 nights to visit our daughter who is working at a nearby summer camp. The views were beautiful. The Granby Ranch complex is nice and quiet. There are hiking trails in Granby Ranch, but even if staying there you have to pay to use them. The condo was fine and overall as described. The host had left coffee and some other basics which was very much appreciated. Main issues were the incredibly slow communication with Evolve (property manager). Tried to request early check-in several days in advance. It would take them 12-24 hours to respond to most texts. After we were already checked in at the normal time I finally got a text asking if we still needed assistance. Impossible to get a human on the phone. Thankfully we didn’t have any emergencies that needed immediate attention. The text said I should’ve contacted the “local contact” listed. When you call that number you get a generic voicemail and can’t reach a person. They request that you text. Also, we were a party of 2 for 5 nights. They left us ONE washcloth and ONE hand towel and ONE dishcloth. We got 4 towels so that was sufficient, but the other linens were not.
We are headed back to the area in August and will probably avoid any place managed by Evolve.
Betsy B.
Se hospedó 5 noches en junio de 2024