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Holiday Inn Express Gatlinburg Downtown, an IHG Hotel

2.5-star property
322 Historic Nature Trail, Gatlinburg, TN 1-855-201-7819
4.5 out of 5
Wonderful!
See all 19 travelocity Reviews

"Clean staff was friendly " More

By a verified traveler on Mon 20 Mar 2023

Points Of Interest

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Hotel Description

Hotel near Great Smoky Mountains National Park in Gatlinburg

In shopping district

Within a 10-minute walk of the hotel, you'll find Gatlinburg Convention Center and Gatlinburg Space Needle. Great Smoky Mountains National Park and Ripley's Aquarium of the Smokies are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. There's an indoor pool on site, and a 24-hour front desk and a snack bar/deli are also provided.

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$162* Per night/room Apr 29 - Apr 30

Suite, 2 Queen Beds, Accessible (Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Gatlinburg Downtown, an IHG Hotel ratings based on 19 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Gatlinburg Downtown, an IHG Hotel

Everyone (12) Couples (3) Family (3)
5 out of 5

Posted by on Feb 5, 2024

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Comment from Hotel Management

Mar 28, 2024 by SP

Thank you for your time to give us very positive review. We are thankful that you like our hospitality. We are waiting to see you soon. Have a great Day.

5 out of 5

Posted by on Jan 12, 2024

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Comment from Hotel Management

Feb 26, 2024 by SP

Thank you for this wonderful review . We appriciate your opinion .Hope to see you soon and we try our best to serve you even better .Have a wonderful day.

5 out of 5

Posted by , from CENTERVILLE on Aug 29, 2023

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Comment from Hotel Management

Nov 7, 2023 by Genral Manager

Good Day William! I would like to personally thank you for your Review. We strive to make sure our guest have a great and memorable stay with us. We hope you consider staying with us again in the future. Have a great upcoming holiday season.

5 out of 5
Clean staff was friendly

Posted by on Mar 20, 2023

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Comment from Hotel Management

Mar 30, 2023 by N/A

Hi Nicole, thank you for the kind words. We appreciate the score and hope to see you again in the very near future.

5 out of 5

Posted by on Dec 1, 2022

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5 out of 5

Posted by on Nov 22, 2022

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5 out of 5
Loved the hotel. Clean, friendly staff, convenient location. Kids loved pool area. We will be back

Posted by on Jan 2, 2022

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Comment from Hotel Management

Jan 4, 2022 by N/A

Hello and thank you for the review and the kind words. We are excited to hear that you will be back to stay with us again. Happy New Year!! Stay safe.

4 out of 5
Very convenient to downtown and walking distance.

Posted by on Jan 20, 2021

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Comment from Hotel Management

Feb 8, 2021 by N/A

Thank you for choosing to stay with us while in the area. We hope to see you back with us again. Have a wonderful day!!

4 out of 5
Close to all the attractions!! Room was clean upon arrival.

Posted by , from Carey, OH on Aug 10, 2020

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Comment from Hotel Management

Aug 10, 2020 by N/A

Good day and we thank you for staying with us. We are striving to make your stay with us as normal as possible. We hope to see you back with us as soon as time permits. Have a wonderful day.

5 out of 5
Conveniently located to all the shops and tourist areas, breakfast seemed a little below par even with considering Covid 19 restrictions.

Posted by on Jul 2, 2020

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Comment from Hotel Management

Jul 6, 2020 by N/A

Hello and thank you for the review and the five star. We are working diligently to get back to normal as soon as CDC guidelines are updated. We hope that we will be seeing you back our way very soon. Have a wonderful day.

About the Holiday Inn Express Gatlinburg Downtown, an IHG Hotel

Location 322 Historic Nature Trail, Gatlinburg, TN 37738

Property Features

There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. An indoor pool, a vending machine, and an arcade/game room are also featured at the business-friendly Holiday Inn Express Gatlinburg Downtown, an IHG Hotel. Self parking is free. This Gatlinburg hotel is smoke free.

  • 1 building
  • 113 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Built in 2016
  • Breakfast available (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Area shuttle and theme park shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Gatlinburg Downtown, an IHG Hotel offers 113 accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Sitting area
  • Minibar
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Guests are served free breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 16.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

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  • Hotel Holiday Inn Express Gatlinburg Downtown Gatlinburg
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  • Hotel Holiday Inn Express Gatlinburg Downtown
  • Holiday Inn Express Gatlinburg Downtown Gatlinburg
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  • Holiday Inn Express
  • Express Gatlinburg Downtown
  • Holiday Inn Express Gatlinburg Downtown
  • Holiday Inn Express Gatlinburg Downtown, an IHG Hotel Hotel
  • Holiday Inn Express Gatlinburg Downtown, an IHG Hotel Gatlinburg

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.