2/10 Terrible
Olja
Traveled with family and small children
Jul 25, 2025
BE AWARE !!
To all of you who are trying to have a nice vacation and relax in beautiful Croatia and beautiful gem Cavtat I wanted to take time and write my not-so-great experience in this hotel.
I will start with their stubborn policy of not being able to accommodate change of dates or a refund AT ALL.
In this era and year 2025 this hotel runs by firm policy of not accommodating and change.
I have made genuine mistake and book my vacation on the wrong date( paid around1000 USD) Few minutes later I booked again and paid close to 3000 USD for me and my family to have a nice vacation. I have called expedia to cancel or swap my dates but than the nightmare started :
They told me they can not do anything since hotel is standing firmly on their policy.
Once I arrived there a manager was kind enough to talk to us and said he will see what he can do.
Since than I sent numerous emails but have received no response.
They robbed me without a gun!!
This hotel should have 3 stars at its best.
Rooms are small, showers are leaking making the whole bathroom flood and than the most bisare part - YOU HAVE to PAY additionally sun bed if you want to go to their pool.
Breakfast was very mediocre.
My mom was in a room next to reception and she smelled the sewer all the time.
Please think twice before you make decisions.
Save your money because the price doesn't match te service.
For managers : please don't write back saying that you are sorry for my experience.
Work on your policy and fix the way
Olja
Stayed 4 nights in Jun 2025































