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"super friendly staff, great room and beds. Will book again super hotel " More

By a verified traveler on Fri 08 Jun 2018

Hotel Description

3-star aparthotel near Somerset Collection

In Troy

Stay at this Troy aparthotel and you'll be within half a mile (1 km) of Lake Erie and 2 miles (3 km) of Troy Historic Village. Also, Somerset Collection is within 3 miles (5 km) and Royal Oak Music Theatre is within 6 miles (10 km).

Free perks

This aparthotel features an outdoor pool and a fitness center. Traveling for business? Take advantage of the 24-hour business center, laundry service, and conference center. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free WiFi, kitchens

The 152 individually furnished apartments offer free WiFi and comfy beds. Flat-screen TVs come with cable channels, and other amenities include kitchens and sofa beds.

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$79 per night

Penthouse, Multiple Beds, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 6 Max

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Penthouse, Multiple Beds, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 6 Max

Hawthorn Suites By Wyndham Troy, MI ratings based on 10 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hawthorn Suites By Wyndham Troy, MI

Everyone (6) Couples (2) Business (1) Family (1)
2 out of 5
The water was leaking from the ceiling in the bathroom

Posted by on Jun 11, 2019

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Comment from Hotel Management

Jun 11, 2019 by The Hotel Management

We do apologize for the inconvenience. We will address it directly. Thank you for your feedback.

2 out of 5
I did not like the stains on the furniture and bed dust ruffle. Bodily fluids? Fireplace did not work.

Posted by on May 28, 2019

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Comment from Hotel Management

Jun 4, 2019 by Hotel Management

Dear Guest, We are terribly sorry to hear about the situation you encountered while being our guest. Please, if you have any additional feedback, please contact the General Manager. Again, we apologize for your experience.

5 out of 5

One of the best

super friendly staff, great room and beds. Will book again super hotel

Posted by , from Aubrun Hiil,MI on Jun 8, 2018

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Comment from Hotel Management

Jun 22, 2018 by Hotel Management

Hello Doug, We appreciate you taking the time to share your experience with us. We are pleased to hear about the customer service the staff provided. We hope to see you again at the Hawthorn Suites Troy!

5 out of 5

AMAZING PLACE

WE really enjoyed our stay NO complaints AT ALL I recommend this Hotel to EVERYONE!!! Clean, Comfortable, Accommodating, Spacious, and so much more! Highly Recommended!!!

Posted by , from Detroit,MI on Nov 7, 2017

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Comment from Hotel Management

Nov 10, 2017 by Hotel Management

Hi Lisa, we cannot thank you enough for the wonderful review about your experience at the Hawthorn Suites Troy! Thank you for being our guest and for taking the time to share your feedback. We hope to see you soon!

2 out of 5

Wyndham hotel chain........Really?

Pros: I felt secure and very private.
My Business Trip: The motel / hotel ( entrance door) opens to outside world. The room was not made up on Thursday nor on Sunday. When it was made up on Friday , they never restocked the condiments even when I left a note. The complimentary breakfasts , Sunday morning, had bacon that looked like it was steamed ( rather than fried). The parking lot was flooded ( Tuesday morning) at the corner of where my apartment was located after a heavy rain overnight. It remained flooded ( impassable with my rental car) for the rest of my stay......7 days. My last night ( 01/23/2017) I was parking my car when I saw a good size rat scurry by my car crossing the parking lot. I had to look twice before I could believe it. It was a pretty bad experience ......so bad that I didn't tell my wife so she wouldn't worry. Business Traveler

Posted by on Jan 25, 2017

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4 out of 5

Pleasant Stay

Pros: Size, location and amenities
Cons: Improve the insulation, outside air can pass into the room. We had cold pockets in the room from air passing from the room's door and slider.
Location: There is a nice mall close by and plenty of restaurants in the area
This was almost like an apartment, with a kitchen and a living room that extends as a bedroom. The bed was comfortable and they offer free breakfast and dinner at the Hotel office.

Posted by , from Holt, MI on Jan 22, 2016

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Comment from Hotel Management

Jan 27, 2016 by Hotel Management

Thank you for your feedback regarding your stay with us. We will have maintenance check the door in your room to make sure the seal did not break off. Thank you for bringing this to our attention.

2 out of 5

Shabby

Pros: Large rooms with loft for second bedroom
Cons: The whole complex is due for a complete exterior and interior makeover
Stayed two nights while renovations being done at our home. Very disappointed in condition of all the buildings. Desperately in need of attention. Rotting wood everywhere. Broken seals on most windows with some doorwalls so bad that you could not view through them. Place seems to be attracting an interesting group of clients and was very happy to have my family out of there after two nights.

Posted by on Nov 20, 2015

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Comment from Hotel Management

Dec 1, 2015 by Hotel Management

Thank you for your recent stay with us. The exterior of the hotel is scheduled for renovation in the spring of 2016. We hope you come back to see all of the wonderful upgrades!

3 out of 5

Lukewarm at best

This place is getting worn. The room is quite large, and the beds were comfortable. The carpet and tile were a bit icky. Typical hotel breakfast, lousy coffee. I'll try elsewhere next time.

Posted by , from Sturgis MI on Aug 21, 2015

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4 out of 5

Sweet long stay suite

Very nice complete set up including fireplace..would have been excellent rating but for we were on ground floor and trash travelers upstairs used the yard (grass) right in front of ours as an ashtray and they left their kids running crazy till midnight (alone in the room) Had we been on top floor would have been great..not hotels fault but never a ground floor again!

Posted by , from Florida on Aug 18, 2015

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5 out of 5

5

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
I found the hotel was clean (recently renovated), bright and comfortable. Breakfast was awesome, and avaiability of snacks, drinks, etc around the day was especially nice. Would recommend this hotel to anyone!

Posted by , from Atlanta, Ga on Feb 3, 2011

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About the Hawthorn Suites By Wyndham Troy, MI

Location 2600 Livernois Rd, Troy, MI 48083

Property Features

Hawthorn Suites By Wyndham Troy, MI offers its guests an outdoor pool, a spa tub, and a fitness center. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this aparthotel measures 750 square feet (70 square meters) and includes a conference center. Barbecue grills, multilingual staff, and a picnic area are also featured at the business-friendly Hawthorn Suites By Wyndham Troy, MI. Self parking is free. This 3-star Troy aparthotel is smoke free.

  • 152 guestrooms or units
  • 2 levels
  • 19 buildings
  • 750 sq ft of conference space
  • 70 sq m of conference space
  • Breakfast available (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Detroit, MI (DTW-Detroit Metropolitan Wayne County) (58 km / 36 mi)
  • Train station: Troy Transit Center (5.2 km / 3.2 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hawthorn Suites By Wyndham Troy, MI offers 152 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary weekday newspapers. These individually furnished accommodations include queen sofa beds. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Troy aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room kitchen
  • Pillowtop beds
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Unique furnishings

Food & Drink

Guests are served free hot/cold buffet breakfast on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10 AM. The aparthotel hosts a free manager's reception on select days.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 20 per pet (varies based on length of stay), plus a deposit of USD 100.00 per stay
  • Maximum 2 per room (weight limit: 30 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hawthorn Suites Troy MI
  • Hawthorn Suites Wyndham Aparthotel Troy MI
  • Hawthorn Suites Wyndham Troy MI
  • Wyndham Troy MI
  • Hawthorn Suites Wyndham Troy MI Aparthotel
  • Hawthorn Suites By Wyndham Troy MI
  • Hawthorn Suites Wyndham Troy

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).