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"Very clean rooms in a great location. Staff was extremely friendly and more than willing to meet needs. " More

By a verified traveler on Mon 26 Jul 2021

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Hotel Description

Motel near The Pinnacle in Cumberland Gap

In Cumberland Gap

You'll be 7 mi (11.2 km) from The Pinnacle with a stay at this Cumberland Gap motel.

Terrace

This motel doesn't skimp on freebies - guests receive free WiFi and free self parking. A terrace, a picnic area, and barbecue grills are also on offer.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 30 guestrooms also offer free WiFi and TVs with cable channels. Balconies or patios, hydromassage showerheads, and coffee/tea makers are also available.

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$65* Per night/room Jan 30 - Jan 31

Classic Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Honeymoon Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Cumberland Gap Inn ratings based on 15 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Cumberland Gap Inn

Everyone (7) Couples (2) Family (6)
1 out of 5

Posted by on Jul 31, 2021

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5 out of 5
Very clean rooms in a great location. Staff was extremely friendly and more than willing to meet needs.

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 28, 2021 by Johnny- Owner

Hello Anonymous, We thank and appreciate you very much. Please come again. Any problems , please contact us directly so we can help you out.

4 out of 5
Very convenient to downtown and sights.

Posted by on Apr 27, 2021

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Comment from Hotel Management

Apr 28, 2021 by Johnny- Owner

We thank and appreciate you , please come again.

5 out of 5
Location was awesome! Rooms are dated but that's the charm of the place. Staff is short due to covid and hard to find help. Patience is a good thing.

Posted by , from Atlanta on Oct 5, 2020

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Comment from Hotel Management

Oct 6, 2020 by Johnny- Owner

Hello , Rodney, we appreciate your kind review. Thanks for coming. Yes we do have short staff but staff are available 24 hours. There is a Ring service. If you press, the employees would see you on their I phones. They would run out to help you. There is also a phone at the front desk counter that can allow you to dial extension. The front desk manager would answer and show up at the desk. We will have to put better signs so people can see them. We appreciate your patience. Please call us next time if you need any assistance . We are there for you. My staff are like solders. They will show up upon request.

5 out of 5

Posted by on Sep 28, 2020

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Comment from Hotel Management

Sep 30, 2020 by Johnny- Owner

We thank you very much for your kind review. We appreciate you. Please come again.

2 out of 5
Dirty, outlet covers missing, unclean sheets, missing pillow cases, stinky shower curtain, slow shower drain, coffee maker disgusting, microwave sitting on to of a 6-8” wide wall causing it to be complete unsafe. Manager was very nice and tried to be very accommodating. The place is cute and has potential.

Posted by on Aug 28, 2020

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Comment from Hotel Management

Aug 29, 2020 by Johnny

Hello, Anonymous, I spoke to my Manager. He talked to you about your concern. He suggested you to move to another room. Unfortunately you turned down his offer. He brought new pillows. The sheets were washed yet he changed them . Drain has a lever that opens and close. It was closed when you used, that caused the water to drain slowly. Coffee Post was new with a red border that was a decorated rim around the coffee pot. It may have been taken as un cleaned. Micro weave oven was set on the sink board temporary because Manager went to bring a brand new refrigerator . He would set micro weave oven on top of the refrigerator which he did when he brought a new fridge within few minuets. We are sorry that you were not convinced. We apologize for it. We appreciate you. Thank you.

4 out of 5

Posted by on Jul 8, 2020

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Comment from Hotel Management

Aug 21, 2020 by Johnny

Thank you for visit . We appreciate you very much.

5 out of 5
Very clean- plenty of room. Mike-the hotel clerk- very friendly. Will definitely come back.

Posted by , from Iron Station, NC on Jun 18, 2020

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Comment from Hotel Management

Jun 24, 2020 by Johnny

Thank you very much for visiting us. We appreciate you very much. I am Mike's brother. We are three brothers who own this hotel. Mike operates Cumberland Gap Inn. He is extremely good with all his customers. We thank you very much. Please come again.

4 out of 5
The rooms were clean and there was a neat back door to each room that opened to an individual patio by a nice running stream.

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 23, 2020 by Johnny- Owner

Hello, thank you for choosing us. We appreciate you. We agree , it is a unique set up at this location . The hotel is surrounded by mountains and large old trees in the Cumberland Gap National Park. Guests don't need any wake up calls, they are awaken by birds singing. We are proud of it. Thank you again and please come again.

5 out of 5
Good, clean room. Coffee was instant though--not OK! But overall a very good experience.

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 12, 2019 by Johnny- Owner

Thank you . we appreciate you. The Folger's Coffee also comes in bulk which we buy from Sams Club. That is only used at the Front Desk. Each Hotel room coffee begs are specially ordered from the Hotel Suppliers. We keep dark and regular brew for our guests in their room. We also offer to our guests if they request any extra coffee to take home. But we appreciate you and love to see you again.

Property Features

Cumberland Gap Inn offers its guests a terrace, barbecue grills, and a picnic area. WiFi is free in public spaces. Free self parking is available. This Cumberland Gap motel is smoke free.

  • 30 guestrooms or units
  • Front desk (limited hours)
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Cumberland Gap Inn offers 30 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with hydromassage showerheads, and complimentary toiletries. This Cumberland Gap motel provides complimentary wireless Internet access. Televisions come with cable channels. Housekeeping is provided daily.

  • Private balcony or patio
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 8:00 AM - 11:00 PM. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 11:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 15.00 per pet, per day
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Discover, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 4
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cumberland Gap Hotel
  • Hotel Cumberland Gap
  • Cumberland Gap Inn Motel
  • Cumberland Gap Inn Cumberland Gap
  • Cumberland Gap Inn Motel Cumberland Gap

You should know

  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.