Explore 2 Luxury Hotels in Covington

"My wife and I checked in after 7. All good. Unloaded the car and headed out to a function. Returned and noticed the light in the bathroom rapidly blinked. Unable to leave it on, confined in a small room with a light blinking probably 4 times a second. Turn light out and take a bath. Each time a bath is taken when you drain the tub, clumps of hair comes out of the drain as the water trickles down. Disgusting. Sheets were clean but the mattress sheet had the filthiest black spot on it. Didn't want to sleep in that bed. In the morning, towel man beating on the door. The safety bolt on the door is missing. Finally took a chance to open the door to see what he wanted. Thankfully he was there to pick up dirty towels. Did not understand a word he said but I gave him the towels. I was gone all day but each morning there was no staff on duty. A box at the front desk to leave your key card if checking out but no one on duty to answer any type question. Only time I saw any one at the front desk was when I checked in. Half of the entry driveway is nothing but potholes. After the rain you better drive around the standing water because you might bust a tire. By far the WORST stay I have ever had. Best Western should be ashamed to be their name on this establishment. "

"We loved staying here!! It was so clean, comfortable, and everyone was so friendly! We will definitely stay here every time we come to this area. "