4/10 Poor
Francis, Chapel Hill
Traveled with partner
Feb 6, 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is the most disappointing of the very many hotels I have stayed in, in the US and overseas in recent years. Overall, the place looks run down and in need of renovation. The lobby area was depressing.
Our room on the 10th floor was clean. However, the closet door stuck on it’s runners when opened and especially on trying to close it. The door of the cupboard holding the refrigerator was hanging skew on loose hinges. The fridge door was open and the floor in front of it was wet. Our TV would not support steaming channels and at reception I was told that all TVs on the 10th floor were in need of servicing and someone would take a look at ours. It worked later. I was obliged to create an account with Sonesta to get decent Internet connection. Now i get unwanted emails from the company and will delete my account.
A sign to hang outside our door was labeled on both sides “Unapologetically Unplugged.” We did not know what this meant—“Please clean the room” or “Do not disturb”? I asked in reception. The first person said he had no idea what it meant. The second expressed surprise that I did not know and said it meant “Do not disturb.” I asked an American couple who were checking out and they did not understand it either. Since English is my mother tongue, I asked reception if they expect foreign visitors to understand. The answer was “yes, we have a lot of overseas visitors" which said nothing about whether they do understand.
Francis
Stayed 4 nights in Feb 2025