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Sonesta ES Suites Cincinnati - Sharonville West

3-star property
11689 Chester Rd, Cincinnati, OH 1-855-201-7819
3.8 out of 5
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See all 12 travelocity Reviews

"The staff were very friendly and the room was spacious. Unfortunately the furniture was stained and I didn't have to highest confidence the room was ... " More

By a verified traveler on Mon 20 Jun 2022

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Hotel Description

3-star apartment with kitchen in Cincinnati

In suburbs

Within 2 miles (3 km) of this Cincinnati aparthotel, you'll find Sharonville Convention Center and UC Health Primary Care. Tri-County Mall and Van Cleve Park are also within 3 miles (5 km).

Renovated in 2018

This aparthotel features a 24-hour gym and an outdoor tennis court. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and perks like free self parking.

Free WiFi, kitchens

The 144 apartments feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, sitting areas, and LCD TVs with digital channels.

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$99* Per night/room Oct 31 - Nov 1

Suite, 2 Bedrooms, Fireplace (Loft)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Studio Suite, 1 Queen Bed, Accessible, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility, Roll in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Sonesta ES Suites Cincinnati - Sharonville West ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sonesta ES Suites Cincinnati - Sharonville West

Everyone (7) Family (6)
3 out of 5
The staff were very friendly and the room was spacious. Unfortunately the furniture was stained and I didn't have to highest confidence the room was cleaned properly. The walls were thin and I could everytime our neighbor turned on the water or flushed the toilet. We made it work this time but won't be returning.

Posted by on Jun 20, 2022

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Comment from Hotel Management

Jun 21, 2022 by General Manager

Dear Courtney, Thank you for your feedback on recent stay at our property. Your business is very important to us and we value your feedback. This will be definitely going to help us on how we can improve our services. You are helping us deliver a superior experience for you and other guests in the future. We are looking forward to give us another opportunity to make your stay better in future. Thank you again for choosing us as your preferred Hotel to stay. Sincerely, Sonesta ES Suites Cincinnati - Sharonville West

3 out of 5

Posted by on Dec 29, 2021

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4 out of 5

Posted by on Jul 13, 2021

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Comment from Hotel Management

Aug 2, 2021 by Sonesta ES Suites Cincinnati - Sharonville West

Thank you for the feedback! We look forward to hosting you again soon!

1 out of 5

Posted by on Oct 26, 2020

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Comment from Hotel Management

Oct 29, 2020 by A. Williams

Thank you for choosing to stay with us and for leaving a review. I apologize that you did not like your room accommodations. Please feel free to contact me offline to discuss the issues that you had with your stay.

5 out of 5

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 18, 2020 by A. Williams

Thank you for choosing to stay with us and for leaving a kind review. I am glad that you have enjoyed your stay and room accommodations. We look forward to you staying with us again in the near future.

5 out of 5
The property was clean. I wish the breakfast had more of a variety & the food was better prepared. The eggs that were scrambled were good but the omelets that were prepared were burned. I have never stayed (and I travel A LOT) at a place that did not offer waffles. My kids were pretty disappointed. My 9 am the food was really low so we ended up going out for breakfast at a restaurant most days.

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 18, 2019 by A. Williams

Thank you for choosing to stay with us and for leaving a kind review. I am glad that you have enjoyed your stay and room accommodations. I apologize for the negative breakfast experience. We look forward to you staying with us again in the near future.

5 out of 5

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 14, 2019 by A. Williams

Thank you for choosing to stay with us and for leaving a kind review. I am glad that you have enjoyed your stay and room accommodations. We look forward to you staying with us again in the near future.

5 out of 5
Considering the temperature was in the upper 80s to low 90s during my stay, I felt that the pool was closed a little early for the season. Breakfast was good although I missed the waffle-maker common to many other hotels and motels. No significant complaints. I would recommend Sonesta ES Suites to others.

Posted by on Sep 23, 2019

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Comment from Hotel Management

Oct 4, 2019 by A. Williams

Thank you for choosing to stay with us and for leaving a kind review. I am glad that you have enjoyed your stay and room accommodations. We look forward to you staying with us again in the near future.

1 out of 5
Checked in late almost midnight, noise all night long, someone playing music till almost 3am, trash everywhere, toilet not flushing, something broken in the tub. Was too exhausted to deal with, so I informed the manager in the morning, and all they can say well you should have called us last night. When you driver almost 4 hours straight at night after working damn near 12 hours who wants to get back up and go all the way to the office to complain. We just went to bed. We will never stay with Sonesta again.

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 14, 2019 by A. Williams

Thank you for choosing to stay with us and for leaving a review. I am sad to see that you have not enjoyed your stay and felt a lack of empathy from our staff. Please feel free to contact me offline so that I can get more details and have the opportunity to address the issue with our team member.

5 out of 5
Check in was very smooth. The room was very clean.

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 14, 2019 by A. Williams

Thank you for choosing to stay with us and for leaving a kind review. I am glad that you have enjoyed your stay. We look forward to you staying with us again in the near future.

About the Sonesta ES Suites Cincinnati - Sharonville West

Location 11689 Chester Rd, Cincinnati, OH 45246

Property Features

Sonesta ES Suites Cincinnati - Sharonville West offers its guests a seasonal outdoor pool, an outdoor tennis court, and a 24-hour fitness center. Public spaces have free WiFi. There's an onsite business center. A free manager's reception is offered on select days. A terrace, barbecue grills, and a picnic area are also featured at the business-friendly Sonesta ES Suites Cincinnati - Sharonville West. Free self parking is available. A complete renovation of Sonesta ES Suites Cincinnati - Sharonville West was completed in November 2018. This 3-star Cincinnati aparthotel is smoke free.

  • 144 guestrooms or units
  • 2 levels
  • 18 buildings
  • Built in 1985
  • Manager's reception (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Outdoor tennis courts - 1
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Sonesta ES Suites Cincinnati - Sharonville West offers 144 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and dishwashers. Bathrooms include shower/tub combinations and complimentary toiletries. This Cincinnati aparthotel provides complimentary wireless Internet access. LCD televisions come with premium digital channels. Housekeeping is provided daily.

  • In-room kitchen
  • Sitting area
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)

Food & Drink

The aparthotel hosts a free manager's reception on select days.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor tennis court, a 24-hour fitness center, and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Hiking/biking trails nearby
  • Volleyball on site
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per week
  • Maximum 2 per room (weight limit: 30 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 4

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Residence Inn Marriott Cincinnati North-Sharonville
  • Residence Inn Marriott Hotel Cincinnati North-Sharonville
  • Residence Inn Marriott Cincinnati North-Sharonville Aparthotel
  • Sonesta ES Suites Cincinnati Sharonville West Aparthotel
  • Sonesta ES Suites Cincinnati Sharonville West
  • Sonesta ES Suites Sharonville West Aparthotel
  • Sonesta ES Suites Sharonville West
  • Residence Inn by Marriott Cincinnati North Sharonville
  • Sonesta ES Suites Sharonville
  • Sonesta ES Suites Cincinnati - Sharonville West Aparthotel
  • Sonesta ES Suites Cincinnati - Sharonville West Cincinnati

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Sonesta ES Suites Cincinnati - Sharonville West.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.