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"Super friendly staff. Lots of amenities. " More

By a verified traveler on Thu 08 Jul 2021

Hotel Description

3.5-star hotel near Charleston Civic Center

In suburbs

Within 6 miles (10 km) of this hotel, you'll find Charleston Civic Center and Charleston Town Center. University of Charleston is within 6 miles (10 km) and Mardi Gras Casino is within 12 miles (20 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and perks like free self parking and a free area shuttle.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 150 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Other amenities include room service, coffee/tea makers, and free weekday newspapers. Housekeeping is available on request.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$121* Per night/room Aug 15 - Aug 16

Suite, Non Smoking (2 Beds)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Holiday Inn Hotel & Suites Charleston West, an IHG Hotel ratings based on 25 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

Everyone (8) Family (2)
5 out of 5
Super friendly staff. Lots of amenities.

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 9, 2021 by Hope C., GM

WOW! 5 out of 5. Thank you for that score. Please come back soon, we would love to have you visit us again.

5 out of 5
Room clean, however kitchen appliances very old. Dishwasher doesn’t clean.

Posted by on May 10, 2021

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Comment from Hotel Management

May 12, 2021 by Hope C., GM

Thank you so much for staying with us. Yes, the dishwasher is one of the ones that you have to rinse everything off the plate. But your dishwasher was checked and it does get up to temperature to clean and sanitize.

2 out of 5
Staff was excellent & very helpful. Website says free breakfast but it's $12.99 which is ridiculous.

Posted by on Jan 19, 2020

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Comment from Hotel Management

Jan 29, 2020 by Hope C., GM

I am very sorry that the website is not correct. We are trying to find it so we can point it out and get it corrected. This is not our website so we much wait for someone to fix this. I am bringing this to their attention.

5 out of 5
Room is immaculate, bed is sublime staff is friendly and helpful

Posted by on Sep 12, 2019

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Comment from Hotel Management

Sep 12, 2019 by Hope C., GM

Wow, what a wonderful review. Thank you so much, please come back soon.

5 out of 5

Posted by on Jun 23, 2019

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Comment from Hotel Management

Jun 24, 2019 by Hope C., GM

Thank you very much for your rating of 5 out of 5. Please join us again soon.

5 out of 5
We stay here every year on our way home from vacation we had a large party dinner staff went out of their way to make sure we had everything we needed

Posted by on Aug 27, 2018

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Comment from Hotel Management

Sep 4, 2018 by GM

Hi Kim! We really appreciate you returning year after year! I'm glad our staff was so helpful and we look forward to your next stopover.

5 out of 5
Front desk staff were so friendly.loved the stay.

Posted by on May 15, 2018

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Comment from Hotel Management

May 24, 2018 by GM

Thank you for the comments about our Front Desk and we hope to see you again!

5 out of 5

Convenient location, friendly service, good price

Pros: Everything!
Cons: Would be nice if there were extra blankets in rooms but the heater worked fine even in the coldest part of February so it wasn't really a problem.
Location: Really nice deli/restaurant called The Olive Tree one block from the hotel.
Ended up staying there two weeks. All the staff from the cleaning to the restaurant to front desk were very friendly and helpful. Room was cleaned properly every day, heating and cooling worked as expected. In room fridge and microwave are a big plus. There is a nice 24hr Kroger within short driving distance to buy groceries. The location is convenient for anywhere in South Charleston, Charleston and Dunbar. Drive to and from Yeager Airport is about 20 minutes. Plenty of parking in front and back of the hotel. Theres even on site laundry machines. The pool and exercise room both looked clean and nice but I didnt try either. I saw plenty of families enjoying the pool and some families with their dogs staying there as well.

Posted by , from Tokyo, Japan on Feb 23, 2018

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Comment from Hotel Management

Apr 3, 2018 by GM

Hello Chris, We're happy to hear you had such a great time at our hotel, and we appreciate all the great comments! We hope you'll be back our way soon and we're looking forward to it.

5 out of 5

Great weekend

Holiday Inn was beautiful. Had a wonderful indoor pool and GREAT staff, so helpful.

Posted by on May 23, 2017

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Comment from Hotel Management

May 31, 2017 by GM

Dear Traveler, Thank you so much for the wonderful comments. We're very appreciative of your feedback and especially for noting our staff. Please stop by again soon!

2 out of 5

Overpriced for condition of room.

Room was clean, but furniture was chipped. At the price paid I had expected more.

Posted by on May 16, 2016

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Comment from Hotel Management

May 25, 2016 by GM

Dear Traveler, Please accept my sincere apology for the condition of the furniture. I have asked my maintenance team to inspect rooms to determine what room you occupied so that we can get that situation corrected. Again, I am sorry for the furniture being chipped and I hope you brought this to the attention of the front desk upon check out. S Arnold, GM

About the Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

Location 400 Second Ave, South Charleston, WV 25303

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Holiday Inn Hotel & Suites Charleston West, an IHG Hotel offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite business center. An arcade/game room, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Hotel & Suites Charleston West, an IHG Hotel. A roundtrip airport shuttle (available 24 hours) and an area shuttle are free. Free self parking is available. This 3.5-star South Charleston hotel is smoke free.

  • 1 building
  • 150 guestrooms or units
  • 6 levels
  • 10000 sq ft of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Charleston, WV (CRW-Yeager) (13.4 km / 8.3 mi)
  • Train station: Charleston Station (5.4 km / 3.4 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Hotel & Suites Charleston West, an IHG Hotel offers 150 accommodations with coffee/tea makers and complimentary weekday newspapers. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers. This South Charleston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Mosa Cafe and Grille - This restaurant specializes in American cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 9.99 per person (approximately)
  • Pet fee: USD 25 per pet, per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Charleston West
  • Holiday Inn Hotel Charleston West
  • Holiday Inn Hotel Suites Charleston West
  • Holiday Inn Hotel & Suites Charleston West, an IHG Hotel Hotel

You should know

  • Pool access available from 6:00 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.