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Holiday Inn Hotel & Suites Charleston West by IHG

Property class: 3.5
3.5-star hotel near Charleston Coliseum & Convention Center

Choose dates to view prices

Photo gallery for Holiday Inn Hotel & Suites Charleston West by IHG

A kitchen with dark wooden cabinets, a black refrigerator, a marble countertop, and pendant lighting.
A hotel room with a large bed, a TV on a dresser, a mirror, and a bathroom visible through an open door.
A modern building with large windows, a landscaped garden with shrubs and flowers, and a wooden bench.
A breakfast buffet with various fruits, cheeses, and condiments.
A hotel room with a dining area, a refrigerator, a coffee maker, and a lamp.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Parking included
  • Free WiFi

Explore the area

View in a map
400 Second Ave, South Charleston, WV, 25303
  • Place, Jefferson Park
    ‪2 min drive‬
  • Place, Charleston Coliseum & Convention Center
    ‪4 min drive‬
  • Place, Charleston Town Center
    ‪5 min drive‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 Bedroom

A hotel room with a dining area, a refrigerator, a coffee maker, and a lamp.

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 6
  • 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed with Sofa bed

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 King Bed with Sofa bed

7.2 out of 10
Good
(5 reviews)
  • 389 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(25 reviews)
  • 389 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • 389 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

A hotel room with a dining area, a refrigerator, a coffee maker, and a lamp.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 Queen Bed, Accessible

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

A hotel room with a flat-screen TV, a sofa, a chair, a small table with a vase, and a bed.

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with a bed, a desk with a chair, a television, a microwave, and a door.

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(35 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible (Communications)

A hotel room with a dining area, a refrigerator, a coffee maker, and a lamp.

Suite, 1 King Bed, Accessible (Communications)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 King Bed, Mobility Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

A hotel room with a bed, a desk with a chair, a television, a microwave, and a door.

Standard Room, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

A hotel room with a dining area, a refrigerator, a coffee maker, and a lamp.

Suite, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 King Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 2 Queen Standard

Desk, blackout drapes, iron/ironing board, cribs (free)

2 Queen Standard

  • 290 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

DOUBLE TWO QUEEN BEDS

  • Sleeps 4
  • Free WiFi

View all photos for 1 Queen Standard Communications Accessible

Desk, blackout drapes, iron/ironing board, cribs (free)

1 Queen Standard Communications Accessible

  • 290 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 King Bed
  • Free WiFi

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About the neighborhood

South Charleston

In suburbs.Within 6 miles (10 km) of this hotel, you'll find Charleston Coliseum & Convention Center and Charleston Town Center. Mountain Stage and University of Charleston are also within 6 miles (10 km).

What's nearby

  • Jefferson Park - 2 min drive - 1.5 miles
  • Dunbar Park - 4 min drive - 3.7 miles
  • Charleston Coliseum & Convention Center - 4 min drive - 3.3 miles
  • North Charleston Recreation Center - 4 min drive - 2.4 miles
  • Charleston Town Center - 5 min drive - 3.9 miles

Getting around

  • Charleston Station - 7 min drive
  • Charleston, WV (CRW-Yeager) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬2 min drive
  • ‪Starbucks - ‬2 min drive
  • ‪Los Amigos - ‬5 min drive
  • ‪Pizza Hut - ‬3 min drive
  • ‪Taco Bell - ‬3 min drive

About this property

Holiday Inn Hotel & Suites Charleston West by IHG

3.5-star hotel near Charleston Coliseum & Convention Center
Holiday Inn Hotel & Suites Charleston West by IHG offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Holiday Inn Hotel & Suites Charleston West by IHG. A roundtrip airport shuttle (available 24 hours) and an area shuttle are free. Free self parking is available.

  • 1 building
  • 150 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Bar or lounge
  • Dining venue
Holiday Inn Hotel & Suites Charleston West by IHG offers 150 accommodations with coffee/tea makers and complimentary weekday newspapers. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Arcade/game room
  • Free area shuttle
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 13.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 40 per pet, per night
  • Maximum 2 (weight limit: 100 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 13.99 per person
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Charleston West
Holiday Inn Hotel Charleston West

Frequently asked questions

How close is Holiday Inn Hotel & Suites Charleston West by IHG to the airport?

Holiday Inn Hotel & Suites Charleston West by IHG is 8.4 mi (14-min drive) away from the Charleston, WV (CRW-Yeager) airport, the closest popular airport to the property.

How much does it cost to stay at Holiday Inn Hotel & Suites Charleston West by IHG?

As of Aug 29, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Charleston West by IHG on Sep 27, 2026 start from $130, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Hotel & Suites Charleston West by IHG have an airport shuttle?

Holiday Inn Hotel & Suites Charleston West by IHG offers a free airport shuttle, available 24 hours a day, at scheduled times.

Does Holiday Inn Hotel & Suites Charleston West by IHG offer free breakfast?

Free breakfast isn’t provided at Holiday Inn Hotel & Suites Charleston West by IHG, but buffet breakfast is offered for a fee of USD 13.99 per person. It's available on weekdays from 6:00 AM to 9:00 AM and weekends from 7:00 AM to 10:00 AM.

Is there a casino at Holiday Inn Hotel & Suites Charleston West by IHG?

No, there is no casino at this hotel, but Mardi Gras Casino (12-min drive) is nearby.

What time is check-in at Holiday Inn Hotel & Suites Charleston West by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Holiday Inn Hotel & Suites Charleston West by IHG?

This hotel offers free self parking.

Does Holiday Inn Hotel & Suites Charleston West by IHG have a pool?

Holiday Inn Hotel & Suites Charleston West by IHG features an indoor pool. Guests can enjoy pool access from 6:00 AM to 11:00 PM.

Does Holiday Inn Hotel & Suites Charleston West by IHG have a restaurant?

Holiday Inn Hotel & Suites Charleston West by IHG is home to Mosa's Bar and Grille, which features American cuisine.

Does Holiday Inn Hotel & Suites Charleston West by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Hotel & Suites Charleston West by IHG to downtown South Charleston?

Holiday Inn Hotel & Suites Charleston West by IHG is 0.5 mi away from South Charleston.

Holiday Inn Hotel & Suites Charleston West by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 548 out of 1001 reviews
Rating 8 - Good. 258 out of 1001 reviews
Rating 6 - Okay. 99 out of 1001 reviews
Rating 4 - Poor. 65 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, reasonably comfortable beds.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overnight stay
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great service and all
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Mark

Yes very delicious
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities
Nice motel but surroundings looked sketchy like in a bad part of town
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Janna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel rooms have worn, scratched, torn and dented furniture, upholstery, and appliances. The floors were not clean, carpet was worn and dingy. The bathroom in our room had not been completely cleaned—there was remnants of someone brushing their teeth in the sink and a wadded up wet wash cloth in the soap dish in the shower. We had reserved a suite at a cost of $354! This room would not be a $200 value. The gentleman at the front desk was kind and calm when I called and arranged for us to have a smaller room on the first floor at a lower rate. It still showed signs of wear and age but was cleaner. The breakfast buffet was very nice and the staff was extremely cordial and efficient. The hotel is allegedly under construction though I saw no signs of current work. The lobby had been updated.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and helpful, location wasn't ideal but nice none the less. Loved their options on bathroom amenities and their pillows were so comfortable! The pool was nice but very humid inside. All around, I give it a 7/10
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Susan

The staff was very friendly and helpful. The property was well kept and our room was very clean and comfortable.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and the hotel was spectacular! Loved the therapy pool and therapy hot tub. Beds were super comfortable and pillows were like laying your head on a cloud. Enjoyed the scrumptious breakfast with a variety of items that you could choose from. Had dinner at the hotel and everything we had was wonderful. I enjoyed the homemade Mac and cheese. Would definitely recommend and plan on staying again.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities
The beds are comfortable and the hotel is nice. They offer great amenities. The food is delicious.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Tim

Staff was great. Bartenders were fun
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Walt

Liked: Cleanliness, amenities, property conditions & facilities
Great service and staff was very friendly.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Holiday inn all around. We left a sentimental item behind, the staff contacted and mailed it to us.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Master William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my family and I second time here and anytime we have tournaments in that area we will always be staying at this hotel
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
The hotel has all the amenities needed. The staff is friendly and accommodating!
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Phylicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool wasn't available. Reason for getting within our trip. Was an issue before we got there
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Shaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Matt

Liked: Cleanliness
Disliked: Staff & service
Fire department showed up to try to bust down the door for an intoxicated woman. Hotel staff was nowhere to be found and people kept the hall noisy late night after the firefighters left
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
Hot tub had ants on the table with food particles
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and pool.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool area, restaurant and bar
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Ligia

Liked: Staff & service, amenities
Complimentary breakfast would be great.
Stayed 3 nights in Dec 2025

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