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4.3 out of 5

"We had a comfortable stay, clean and excellent room service. staff are attentive and pleasant. Walking distance to the shopping mall. " More

By a verified traveler on Tue 14 Aug 2018

Hotel Description

3.5-star hotel near Plaza Las Americas

Seaside stay

With a stay at this Downtown Cancun hotel, you'll be within 2 miles (3 km) of Plaza Las Americas and 9 miles (15 km) of Cancun Convention Center. Ventura Park Cancun and La Isla Shopping Mall are within 12 miles (20 km).

Dining options, 2 bars/lounges

This traditional hotel includes 2 restaurants, an outdoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the a rooftop terrace and visit the 2 bars/lounges and poolside bar for drinks.

Free Internet, LED TVs

The 112 soundproofed guestrooms offer free WiFi and free wired Internet, as well as minibars. LED TVs with cable channels provide entertainment options, and other amenities include room service and premium bedding. Housekeeping is available on request.

Traditional Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$56* Per night/room Aug 15 - Aug 16

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Four Points by Sheraton Cancun Centro ratings based on 6 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points by Sheraton Cancun Centro

Everyone (5)
5 out of 5

Posted by on Mar 23, 2019

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Comment from Hotel Management

Apr 1, 2019 by Four Points by Sheraton Cancun Centro

Dear Guest, Thank you for sharing the experience of your stay at Four Points by Sheraton Cancun Centro, the feedback we receive from our guests is very important to us as it helps us in our continuing effort to improve our service. Here at Four Points, we strive to deliver a standard of service that exceeds all of our guests' expectations. Stay Well

5 out of 5
We had a comfortable stay, clean and excellent room service. staff are attentive and pleasant. Walking distance to the shopping mall.

Posted by , from Connecticut on Aug 14, 2018

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Comment from Hotel Management

Aug 17, 2018 by Four Points by Sheraton Cancun Centro

Dear Guest, Thank you for sharing the experience of your stay at Four Points by Sheraton Cancun Centro, the feedback we receive from our guests is very important to us as it helps us in our continuing effort to improve our service. Here at Four Points, we strive to deliver a standard of service that exceeds all of our guests' expectations. Stay Well

3 out of 5

Shuttles Bus

Pros: Cleanliness
Cons: Breakfast service should be included in the fee.
Location: I thought the location was more convenient to go to beach. It was so far from beach.
I was disappointed that they don't have own Shuttles Bus. As a result, we had spent 2 hours to wait for a taxi at the air port.

Posted by , from MN, USA on Jan 2, 2018

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Comment from Hotel Management

Jan 2, 2018 by Four Points by Sheraton Cancun Centro

Dear Guest, Thank you for sharing the experience of your stay at Four Points by Sheraton Cancun Centro, the feedback we receive from our guests is very important to us as it helps us in our continuing effort to improve our service. Here at Four Points, we strive to deliver a standard of service that exceeds all of our guests' expectations. Stay well

5 out of 5

Great Hotel right next to Galenia Hospital

Pros: Great location to the hospital
Cons: Nothing
Location: Short trip to airport, Mall and Hotel Zone
Went to visit a friend in the hospital in Cancun. You can walk from the hotel, to the hospital without going outside. Very convenient

Posted by , from Michigan on Dec 8, 2017

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Comment from Hotel Management

Dec 9, 2017 by Four Points by Sheraton Cancun Centro

Dear Guest, Thank you for sharing the experience of your stay at Four Points by Sheraton Cancun Centro, the feedback we receive from our guests is very important to us as it helps us in our continuing effort to improve our service. Here at Four Points, we strive to deliver a standard of service that exceeds all of our guests' expectations. Stay well

4 out of 5

Convenient shopping location. Nice rooftop pool.

Nice helpful and courteous staff. The restaurant staff was not as well trained or attentive. The poolbar staff was excellent.

Posted by , from Fl on Dec 23, 2016

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Comment from Hotel Management

Dec 26, 2016 by Reservations

Dear Guest, Thank you for your last visit in our beautiful new hotel in Cancun Centro. We are more than happy to hear that you had a great stay in our property and thank you for your comments, this is the best way to recognize those departments and staff that make possible our excellent service. We will wait for your next visit at Four Points by Sheraton Cancun Centro your home away your home. Regards

4 out of 5

Four Stars in Cancun

Pros: very nice staff, very clean
Location: None, I was afraid to walk out or anywhere in Cancun...lol
we got stuck at the Cancun airport, last minute and glad our daughter found this hotel, very clean, comfortable and glad we got to sleep and shower for our next flight.

Posted by , from California on Aug 18, 2015

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Comment from Hotel Management

Aug 22, 2015 by FP CUN

Dear Guest, Thank you for sharing the experience of your stay at Four Points by Sheraton Cancun Centro. We are delighted to hear that you enjoyed our beautiful hotel including the beautiful rooftop, our stylishly designed guest rooms and our delicious outlets. Here at Four Points, we strive to deliver a standard of service that exceeds all of our guests' expectations and we thank you for choosing Four Points by Sheraton. We look forward to your return. Stay well, Juan Pablo Colmenero Director of Sales

About the Four Points by Sheraton Cancun Centro

Location Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO 77500

Property Features

Four Points by Sheraton Cancun Centro offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 2121 square feet (197 square meters) and includes a conference center. A rooftop terrace, a library, and tour/ticket assistance are also featured at the business-friendly Four Points by Sheraton Cancun Centro. This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • 2121 sq ft of conference space
  • 197 sq m of conference space
  • Built in 2015
  • Bar by the pool
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Parking (limited spaces)

Transport

  • Airport: Cancun Intl. Airport (CUN) (14.5 km / 9 mi)

Room Amenities

Four Points by Sheraton Cancun Centro offers 112 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

The hotel hosts a free manager's reception daily.

The Eatery Bistro - This family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Toastina Sports Bar - This sports bar specializes in American cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 580 per accommodation, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 245 per person (approximately)
  • Pet fee: MXN 580 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sheraton Cancun Centro Hotel
  • Four Points Sheraton Centro Hotel
  • Four Points Sheraton Cancun Centro
  • Four Points Sheraton Centro
  • Four Points by Sheraton Cancun Centro Hotel
  • Four Points by Sheraton Cancun Centro Cancun
  • Four Points by Sheraton Cancun Centro Hotel Cancun

You should know

  • Pool access available from 8 AM to 8 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.