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Four Points by Sheraton Cancun Centro

4.0 star property
4-star hotel near Plaza Las Americas

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Photo gallery for Four Points by Sheraton Cancun Centro

Outdoor pool, open 8 AM to 8 PM, free cabanas, pool umbrellas
2 bars/lounges, sports bar
2 bars/lounges, sports bar
Reception
Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pet friendly

Explore the area

View in a map
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500
  • Place, Dubai Palace Casino
    ‪8 min walk‬
  • Place, Plaza Las Americas
    ‪11 min walk‬
  • Place, La Isla Shopping Mall
    ‪22 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Traditional King Room

1 bedroom, premium bedding, minibar, in-room safe

Traditional King Room

  • Sleeps 2

View all photos for Traditional Room, 2 Queen Beds, Non Smoking, City View

1 bedroom, premium bedding, minibar, in-room safe

Traditional Room, 2 Queen Beds, Non Smoking, City View

8.8 out of 10
Excellent
(19 reviews)
  • 344 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Traditional Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(27 reviews)
  • 344 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 388 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Two Queen Room With City View

1 bedroom, premium bedding, minibar, in-room safe

Traditional Two Queen Room With City View

  • Sleeps 2

View all photos for Deluxe Two Queen Room With City View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Two Queen Room With City View

  • Sleeps 4

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe King Room

  • Sleeps 2

View all photos for Junior Suite with City View

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite with City View

  • Sleeps 2

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The price is $507
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About the neighborhood

Cancun

Seaside stay .With a stay at this Downtown Cancun hotel, you'll be within 2 miles (3 km) of Plaza Las Americas and 9 miles (15 km) of Cancun Convention Center. La Isla Shopping Mall is within 9 miles (15 km) and Aquaworld is within 12 miles (20 km).

What's nearby

  • Dubai Palace Casino - 8 min walk - 0.5 miles
  • Plaza Las Americas - 11 min walk - 0.6 miles
  • Plaza 28 - 3 min drive - 1.8 miles
  • Playa Tortugas - 11 min drive - 5.3 miles
  • La Isla Shopping Mall - 22 min drive - 11.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Los De Pescado - ‬15 min walk
  • ‪Cafetería Hospiten - ‬8 min walk
  • ‪Four Points by Sheraton - ‬1 min walk
  • ‪Los Chachalacos - ‬14 min walk
  • ‪La Vicenta - ‬14 min walk

About this property

Four Points by Sheraton Cancun Centro

4-star hotel near Plaza Las Americas
Four Points by Sheraton Cancun Centro offers its guests an outdoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a 24-hour business center and 5 meeting rooms. Event space at this hotel measures 2121 square feet (197 square meters) and includes a conference center. A rooftop terrace, a library, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Cancun Centro.

This 4-star Cancun hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • 2121 sq ft of conference space
  • 197 sq m of conference space
  • Built in 2015
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Four Points by Sheraton Cancun Centro offers 112 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

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Nov 13 - Nov 14
Total with taxes and fees
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Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 350 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Art gallery
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch LED TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per accommodation, per night, plus a one-time cleaning fee of MXN 50
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 0 per person, per night
The resort fee includes:
  • Beach towels
  • Fitness center access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Parking
  • Pool access
  • Self parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 350 per person
  • Pet fee: MXN 350 per accommodation, per night plus MXN 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 8 AM to 8 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun

Frequently asked questions

How close is Four Points by Sheraton Cancun Centro to the airport?

Four Points by Sheraton Cancun Centro is 9.4 mi (15-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Four Points by Sheraton Cancun Centro?

As of Oct 30, 2025, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Cancun Centro on Nov 12, 2025 start from $99.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Four Points by Sheraton Cancun Centro have an airport shuttle?

Airport shuttle services are not available at Four Points by Sheraton Cancun Centro.

How close is Four Points by Sheraton Cancun Centro to the beach?

This hotel is 13.6 mi (23-min drive) from Delfines Beach and 4.2 mi (12-min drive) from Playa Tortugas. Don't forget your sunscreen!

Does Four Points by Sheraton Cancun Centro offer free breakfast?

Free breakfast isn’t provided at Four Points by Sheraton Cancun Centro, but buffet breakfast is offered for a fee of MXN 350 per person. It's available every day from 6:30 AM to 11:30 AM.

Is there a casino at Four Points by Sheraton Cancun Centro?

No, there is no casino at this hotel, but Dubai Palace Casino (12-min walk) and Royal Yak Casino and Sports Book (14-min walk) are nearby.

What time is check-in at Four Points by Sheraton Cancun Centro?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Four Points by Sheraton Cancun Centro?

Free parking is not available at this hotel.

Does Four Points by Sheraton Cancun Centro have a pool?

Four Points by Sheraton Cancun Centro features an outdoor pool. Guests can enjoy pool access from 8 AM to 8 PM.

Does Four Points by Sheraton Cancun Centro have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine, brunch, and happy hour.

Does Four Points by Sheraton Cancun Centro have a spa?

There are no spa services available at this hotel.

How close is Four Points by Sheraton Cancun Centro to downtown Cancun?

Four Points by Sheraton Cancun Centro is 2.3 mi away from Cancun.

Four Points by Sheraton Cancun Centro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 416 out of 763 reviews
Rating 8 - Good. 224 out of 763 reviews
Rating 6 - Okay. 61 out of 763 reviews
Rating 4 - Poor. 34 out of 763 reviews
Rating 2 - Terrible. 28 out of 763 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Brian Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool needs a complete retile and was a bit slimy. Bed was comfortable but pillows were old, flat or lumpy. Hotel is clean and quiet and staff were wonderful. Breakfast buffet was quite good and staff were very accommodating. Not a walkable area but Uber is cheap. All in all, a pleasant stay
Stayed 7 nights in Jul 2025

10/10 Excellent

Joseph

Stayed 3 nights in Jul 2025

2/10 Terrible

Chris

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Over priced for poor maintenance. I've been there 5 times and its slowly getting worse and worse.
Stayed 4 nights in Jun 2025

10/10 Excellent

Maksim

Stayed 5 nights in Jun 2025

2/10 Terrible

Miriam

Traveled with group
Disliked: Cleanliness
My friend and I stayed for three nights. One of the beds had soiled sheets two nights. We reported it and they were changed. Upon checking out we were told we will be charged $2,000 MXP for the change of sheets. And they will charge it even if we do not authorize it because they have the CC information.
Stayed 3 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
We enjoy staying here. Clean, nice bathroom with large shower. Not happy with towels in the bathroom this time, they were small, thread baren, and the cleaning lady repeatedly only left one bath towel and one hand towel, but my husband and I were in the room together for 3 days. The pool towels are nice. The food at the restaurant and around pool is delicious
Stayed 3 nights in Jun 2025

8/10 Good

A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food in the hotel needs to be better but other than that the hotel was great. Wonderful place
Stayed 4 nights in Jun 2025

10/10 Excellent

Toriano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing and had good suggestions for the city. The Eatery was probably the best meal we had while in Mexico. Pastor at night and morning staff went above and beyond.
Stayed 1 night in Jun 2025

4/10 Poor

CESAR

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Sara

Stayed 2 nights in Apr 2025

6/10 Okay

Isabel, Fresh Meadows

Liked: Cleanliness, staff & service
The hotel is conveniently located just a five-minute drive from the airport, and they offer a shuttle bus service twice every hour, 24/7. We were looking forward to using the hot tub, which was listed among the hotel’s amenities. Unfortunately, it was a letdown—not only were the water jets not working properly, but the water was also cold. Other guests at the pool area were equally disappointed. After 6:00 p.m., Cancun tends to get chilly, so having a functional hot tub would have been a great bonus. Sadly, it wasn’t available.
Stayed 3 nights in Apr 2025

10/10 Excellent

ronald

Stayed 2 nights in Mar 2025

10/10 Excellent

Scott, Peoria

Traveled with partner
Liked: Staff & service
We had a good one night stay before our all inclusive. It’s safe clean and easy ride to hotel district and airport. Nice roof top pool and great staff and clean large rooms.
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Kaddijatou

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent news place
Stayed 3 nights in Feb 2025

8/10 Good

Roberto, Miami Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Randy

Business traveler
Liked: Property conditions & facilities
Entire property was clean and well kept up. Excellent staff and enjoyable dining.
Stayed 5 nights in Feb 2025

4/10 Poor

Stephen

Stayed 3 nights in Feb 2025

8/10 Good

Bansri

Stayed 1 night in Dec 2024

6/10 Okay

Robert

Stayed 7 nights in Nov 2024

8/10 Good

Omowumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice environment
Stayed 1 night in Dec 2024

2/10 Terrible

Dinesh Kumar

Stayed 5 nights in Nov 2024

8/10 Good

Kwasi

Liked: Cleanliness, staff & service, property conditions & facilities
The property did not have much around. We had to walk a good ways to the mall; however, close to the airport. The place was a tad dated and not very lively. The sportsbar was a ghost town most of the time.
Stayed 1 night in Nov 2024

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel. Great customer service Comfortable beds & pillows Amazing water pressure & hot water Good restaurant with the best Tres Leche Cake We stayed for 3 days ending 3 weeks in Cancun. Wish we had stayed here our entire trip. Definitely would come back
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, room comfort

Convenient location and comfortable room

The check in was ver slow. Good size bedroom, comfortable , but needs some maintenance. Good service at the restaurant (breakfast).
Stayed 2 nights in Nov 2024