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SureStay Hotel by Best Western Buena Park Anaheim

2.5 star property
Hotel near Medieval Times, connected to a shopping center in Buena Park

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Buena Park Anaheim

1 bedroom, desk, laptop workspace, blackout drapes
Suite, Multiple Beds, Non Smoking | Bathroom | Hair dryer, towels, soap, shampoo
Property amenity
Lobby
Exterior

Reviews

5.8 out of 10

Popular amenities

  • Hot Tub
  • Pool
  • Breakfast included
  • Housekeeping
  • Parking included
  • 24/7 front desk

Explore the area

Map
Buena Park, CA
  • Medieval Times
    ‪12 min walk‬
  • Knott's Berry Farm
    ‪2 min drive‬
  • Knott's Soak City Water Park
    ‪2 min drive‬
  • Orange County, CA (SNA-John Wayne)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Buena Park

In entertainment district.Within 2 miles (3 km) of this Buena Park hotel, you'll find Medieval Times and Knott's Berry Farm. Knott's Soak City Water Park is within 2 miles (3 km) and Disneyland® Resort is within 9 miles (15 km).

What's nearby

  • Medieval Times - 12 min walk - 0.7 miles
  • Knott's Berry Farm - 2 min drive - 1.2 miles
  • Knott's Soak City Water Park - 2 min drive - 1.2 miles
  • Disneyland® Resort - 9 min drive - 7.1 miles
  • Honda Center - 12 min drive - 9.9 miles

Getting around

  • Buena Park Station - 10 min drive
  • Fullerton, CA (FUL-Fullerton Municipal) - 9 min drive

Restaurants

  • ‪In-sīt Coffee - ‬5 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪CGV Cinemas Buena Park - ‬4 min walk
  • ‪Wendy's - ‬8 min walk
  • ‪Grub Food Court - ‬5 min walk

About this property

SureStay Hotel by Best Western Buena Park Anaheim

Hotel near Medieval Times, connected to a shopping center in Buena Park
SureStay Hotel by Best Western Buena Park Anaheim offers its guests an outdoor pool and a hot tub. WiFi is free in public spaces. Free breakfast is available daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly SureStay Hotel by Best Western Buena Park Anaheim. Free self parking is available.

Smoking is allowed in designated areas at this Buena Park hotel.

  • 50 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Elevator
  • Smoking in designated areas
SureStay Hotel by Best Western Buena Park Anaheim offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English

Similar properties

Lobby

The Buena Park Hotel & Suites

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
3.6 out of 5, Good, 1,667 reviews
$97 nightly
The price is $110
Jul 6 - Jul 7
Total includes taxes and fees
The Buena Park Hotel & Suites

Property amenities

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 45.00

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 45.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are available for USD 20.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 45.00 (subject to availability)
  • Late check-out fee: USD 45.00 (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property is also known as

Portola Buena Park
Portola Inn
Portola Inn Buena Park
Portola Hotel Buena Park
SureStay Hotel Best Western Buena Park Anaheim
SureStay Hotel Best Western Anaheim
SureStay Best Western Buena Park Anaheim
SureStay Best Western Anaheim
Portola Inn Suites

Frequently asked questions

How close is SureStay Hotel by Best Western Buena Park Anaheim to the airport?

SureStay Hotel by Best Western Buena Park Anaheim is 2.1 mi (9-min drive) away from the Fullerton, CA (FUL-Fullerton Municipal) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Hotel by Best Western Buena Park Anaheim?

As of Jul 4, 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Buena Park Anaheim on Jul 21, 2025 start from $77.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Buena Park Anaheim have an airport shuttle?

Airport shuttle services are not available at SureStay Hotel by Best Western Buena Park Anaheim.

How close is SureStay Hotel by Best Western Buena Park Anaheim to the beach?

This hotel is 17.4 mi (29-min drive) from Mother's Beach and 18.3 mi (28-min drive) from Seal Beach. Don't forget your sunscreen!

Does SureStay Hotel by Best Western Buena Park Anaheim offer free breakfast?

SureStay Hotel by Best Western Buena Park Anaheim offers free continental breakfast every day from 7:00 AM to 9:00 AM.

Is there a casino at SureStay Hotel by Best Western Buena Park Anaheim?

No, there is no casino at this hotel, but Hawaiian Gardens Casino (10-min drive) and Parkwest Bicycle Casino (17-min drive) are nearby.

What time is check-in at SureStay Hotel by Best Western Buena Park Anaheim?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in costs USD 45.00 (subject to availability).

Is there free parking at SureStay Hotel by Best Western Buena Park Anaheim?

This hotel offers free self parking.

Does SureStay Hotel by Best Western Buena Park Anaheim have a pool?

SureStay Hotel by Best Western Buena Park Anaheim features an outdoor pool.

Does SureStay Hotel by Best Western Buena Park Anaheim have a spa?

There are no spa services available at this hotel.

How close is SureStay Hotel by Best Western Buena Park Anaheim to downtown Buena Park?

SureStay Hotel by Best Western Buena Park Anaheim is 0.6 mi away from Buena Park.

SureStay Hotel by Best Western Buena Park Anaheim Reviews

Reviews

5.8
Rating 10 - Excellent. 194 out of 1002 reviews
Rating 8 - Good. 183 out of 1002 reviews
Rating 6 - Okay. 203 out of 1002 reviews
Rating 4 - Poor. 155 out of 1002 reviews
Rating 2 - Terrible. 267 out of 1002 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Aaron

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is the worst motel i have ever stayed at. The pictures must have been a huge photoshop job to make this place look decent and boy was i shocked when i showed up. There were no bed skirts covering the very yellow box springs. The party that we were with had torn and taped plastic covering their box springs. We had a long black gnarly hair in the room. The water never got hot and took 15 minutes to even warm up then somehow didn't even last through my 15 minute shower. The unmounted air conditioning made it feel like somebody already had broken in and we were next. There was laughing, smoking, screaming and partying til 4am in the parking lot that we could hear as if there was no wall separating us. Seeing a lady leaving the motel property with an ankle monitor and no shoes was the perfect visual for how this place felt. They make you pay in advance then when we left after the first night due to the horrible experience we had I was denied the reimbursement on the rest of the days. Do not stay here ever!
Stayed 3 nights in Mar 2025

10/10 Excellent

Leidy

Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Nechole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Marco

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a terrible experience in this place, we had initially booked 2 x nights for 3 rooms for our family visiting disneyland. There was no hot water on site, we had to shower using cold water, there was no heater in the rooms (only an old and defective unit). Dirty rooms, not even a single pillow, we asked for pillows and blankets and I can tell you my dog sleeps better, we were provided with $2 dollar disposable pillows. We decided we could not stay with no hot water on site for the second day and the manager rejected to refund us the second night because she said that not having hot water was not an issue for cancelling a reserve, go figure. Anyway we moved to a different hotel on the second night even if that meant losing money as this place is unbereable. Avoid this place at all cost.
Stayed 2 nights in Jan 2025

6/10 Okay

Rafael

Liked: Cleanliness
The only issue was that there was no iron and there was no shampoo or body wash in the bathroom, the bottles were empty, I had to shower with hand soap
Stayed 2 nights in Mar 2025

8/10 Good

Jordan

Stayed 1 night in Feb 2025

2/10 Terrible

Nicole

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is filthy. They did not have cover for the box springs. It looks very yellow. They don’t change bed sheets. We asked for another blanket and they stated that we can only use the blanket that comes with the bed. They only change trash bags and I purposely put the towel on the floor and we came back to the room that night from Disneyland and they hung the same towel that was on the floor. They never change towels. Very disgusting. You can hear everyone talking, laughing. And as far as for Breakfast, they have very limited food. Just muffins, oatmeal in the packet, coffee and that was it. Most of the time, no one’s in the front desk to ask for more condiments. Please book somewhere else and save yourself a hassle.
Stayed 3 nights in Mar 2025

6/10 Okay

Jappanjot

Business traveler
Disliked: Staff & service, amenities
I was allowed to pay the deposit with Apple Pay the last two times I was here, but they changed the policy on me. I wouldn’t have booked if I had known.
Stayed 1 night in Mar 2025

2/10 Terrible

Marisela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware go elsewhere

It took 30 minutes for the person to check me in. De mentioned that Hotels.com had not deposited the money according to their computer. The receptionist told me that they were not able to retrieve the funds from Hotels.com so they were not able to let me into the room until that was done. I was a bit frustrated since it was late after a Disney trip and it was 10 o’clock at night I will not be staying here.
Stayed 1 night in Feb 2025

6/10 Okay

Benjamin

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was really nice and very accommodating but the only thing is I requested for a make up room service wasn’t clean enough.
Stayed 2 nights in Feb 2025

4/10 Poor

Sheila

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Jong Kwan

Traveled with group
Disliked: Staff & service
Overall was close to the location that we needed to go to. Other than that not many positives. The staff was friendly but did not help at all when I requested for them to contact the room above to quiet down. The walls and floors are super thin so be prepared to hear some noises, couldn’t sleep at all.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2025

10/10 Excellent

Jay

Stayed 5 nights in Feb 2025

6/10 Okay

ShyamGopal

Stayed 4 nights in Feb 2025

2/10 Terrible

Chathu

Disliked: Cleanliness, staff & service, property conditions & facilities
not a good customer service, was not so comfortable, not so nice and clean, poor managements, good breakfast though
Stayed 1 night in Nov 2024

8/10 Good

Cessely

Liked: Cleanliness, staff & service, amenities
The bed was really spacious, the wall picture behind the bed was amazing. However, the heater in the bedroom was not working and it was cool and the shower faucet was broken. Overall it was ok
Stayed 1 night in Feb 2025

8/10 Good

Nancy

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service.
Stayed 1 night in Feb 2025

2/10 Terrible

Michael

Stayed 2 nights in Feb 2025

6/10 Okay

Alejandra

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
This room was ok, but I didn’t like that it says that they provide breakfast and they only had coffee and tiny muffins. Cereal with no milk. So basically they don’t have breakfast.
Stayed 2 nights in Jan 2025

2/10 Terrible

Joaquin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Unregistered guest access

Hotel gave someone unregistered a key to my room while I was gone
Stayed 2 nights in Dec 2024

6/10 Okay

Abel

Disliked: Cleanliness, property conditions & facilities
Check in was easy and informative. The room smelled and looked clean but I noticed the pillows were off to the side of the bed and with no pillowcase ls. Upon further inspection 1 of the 4 pillows was clean and had the pillow case under it. The other 3 had yellow stains on them and in had cigarette holes. I called front desk and told hey came right away to replace them but I almost considered leaving but it was already late for me. The room walls had some graffiti on it and the furniture piece that was under the TV was cracked in the corner and and I just hope i do not get charged for it.
Stayed 1 night in Jan 2025

2/10 Terrible

Eugenia

Traveled with family
Disliked: Staff & service, property conditions & facilities
Very unsafe
Stayed 2 nights in Jan 2025

8/10 Good

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025