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Hyatt Place Boise/Towne Square

3-star property
925 N Milwaukee St, Boise, ID 1-855-201-7819
3.9 out of 5
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See all 11 travelocity Reviews

"Close to restaurant's and shops. " More

By a verified traveler on Tue 08 Jun 2021

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Hotel Description

Enjoy the indoor pool at this 3-star Boise hotel

In shopping district

Within a 15-minute walk of the hotel, you'll find Boise Towne Square Mall and AEN Playhouse. Aquarium of Boise and St. Alphonsus Family center are also within 2 miles (3 km).

Free shuttle, breakfast

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy perks like free on-the-go breakfast and a free area shuttle.

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$127* Per night/room Oct 21 - Oct 22

Double Room

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 2 Double Beds (Specialty)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed (Specialty)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Boise/Towne Square ratings based on 11 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Place Boise/Towne Square

Everyone (7) Couples (1) Family (3)
1 out of 5
Our experience from the very beginning was horrible. When we wanted to check into our room, they said it wasn't ready yet and to come back in an hour. We went around the corner to REI and came back in an hour and a half and the room still wasn't ready. We had plans for the rest of the evening and the guy behind the counter said he would go and talk to room service to see how long it would be. The problem was, he never came back. The manager came out and proceeded to help other people who came in after us and we were then the last ones to get checked in when rooms were finally available. I gave them my credit card that I wanted charged, which was different than the one I made the reservation with, and they charged the wrong card. The next morning for breakfast was a boxed breakfast and nothing like what was on the website, so we ended up checking out and going out for breakfast. We were going to sit in the hot tub before we left, but found out that there wasn't one and if we wanted to use the pool we had to schedule a time for an hour slot ahead of time to do so. I have never stayed at a Hyatt before, but after this experience I probably won't ever again. We could have had better service at a Super 8.

Posted by on Jun 15, 2021

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Comment from Hotel Management

Jul 10, 2021 by Micky

We are so troubled to hear about the difficulties you encountered during your stay. We have unfortunately ran into staffing issues, and this does affect all aspects of our business. We prioritize our guest experiences and are constantly working to achieve great satisfaction with our customers! We do sincerely hope that you forgive us for our mishaps and that you give us another opportunity to serve you in the future.

4 out of 5
Close to restaurant's and shops.

Posted by on Jun 8, 2021

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Comment from Hotel Management

Jun 8, 2021 by Micky

We are so pleased that you had such a great stay! We can't wait to be of service to you again in the future!

5 out of 5
We just had a basic room, not the nicer rooms were used to, but that was by choice.

Posted by on Apr 4, 2021

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Comment from Hotel Management

May 20, 2021 by Megan S

Thank you for your review. We sure hope to see you again soon.

5 out of 5
Staff was amazing!! Very helpful and kind. We were very needy guests and they were so willing to accommodate our every need with a smile and great attitude. Julian and Anna were our amazing check in Staff. Didn't get the name of the morning check out gal but she was so kind also. We didn't like the overwhelming perfumed smell of the cleaning products. We have allergies to heavy smells. They gave us a different room that did not have the heavy smells.

Posted by on Mar 31, 2021

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Comment from Hotel Management

May 20, 2021 by Megan S

Thank you so much for your wonderful review! Julian and Anna are so wonderful along with our entire staff. This means so much for us, we are so happy you had a great stay with us. Come see us again soon.

4 out of 5
Good location. Nice staff. Didn’t have a microwave. It

Posted by on Feb 11, 2021

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Comment from Hotel Management

Feb 12, 2021 by Megan S

Thank you so much for the review. We are so glad you enjoyed our location and staff! We do have microwaves on our top floor, let us know you would like one during your next stay with us. Come see us again soon!

4 out of 5
Maddie the front desk receptionist was so awesome! Our stay was delightful Except Breakfast was awful a prepacked box with an apple a granola bar and a yogurt. It was more of a snack

Posted by , from Boise Hyatt on Aug 9, 2020

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5 out of 5

Posted by on Aug 7, 2020

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5 out of 5
The front desk associate was very helpful explaining your rewards program to me! Thank you!

Posted by on Jan 10, 2019

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Comment from Hotel Management

Jan 28, 2019 by GM

Thank you for the five stars for the Hyatt Place Boise Towne Square.

5 out of 5
Stayed for a quick overnight. Everything about the hotel was exceptional! It is located in a nice quiet neighborhood, very close to stores and restaurants (we walked to dinner). The room was really spacious, clean, and comfortable. The staff were helpful (delivered extra blankets at 3:00 a.m.). I will definitely stay here again, and look for Hyatt Place hotels in other cities I travel to.

Posted by on May 18, 2018

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Comment from Hotel Management

Jun 20, 2018 by GM

Thank you for staying with us at the Hyatt Place Boise Towne Square. We look forward to your next stay and thank you for always staying with us.

1 out of 5

Pet friendly but no cats allowed?

We were told no cat allowed when we arrived. No disclosure when booking, no disclosure on their website. We asked for an exception but were told no. They gave us Expedia’s phone number and this was their only offer to help us find alternate lodging. This is poor customer service!

Posted by , from slc, ut on Oct 15, 2017

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About the Hyatt Place Boise/Towne Square

Location 925 N Milwaukee St, Boise, ID 83704

Property Features

Hyatt Place Boise/Towne Square offers its guests an indoor pool and a 24-hour fitness center. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 938 square feet (87 square meters) and includes conference space. The business-friendly Hyatt Place Boise/Towne Square also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. An area shuttle within 4 mi and a roundtrip airport shuttle (available on request) are free. For a fee, parking is available. This 3-star Boise hotel is smoke free.

  • 1 building
  • 127 guestrooms or units
  • 4 levels
  • 938 sq ft of conference space
  • 87 sq m of conference space
  • To-go breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free airport shuttle and area shuttle within 4 mi
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Place Boise/Towne Square offers 127 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations have separate sitting areas and are furnished with queen sofa beds. Beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Boise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided on request.

  • Sitting area
  • Pull-out sofa bed
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (on request)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Fan
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Boise/Towne Square
  • Hyatt Place Boise/Towne Square Boise
  • Hyatt Place Boise/Towne Square Hotel
  • Hyatt Place Boise/Towne Square Hotel Boise
  • Boise Hyatt
  • Hyatt Boise Towne Square
  • Hyatt Boise Towne Square Boise
  • Hyatt Place Boise/Towne Square Hotel
  • Hyatt Place Boise/Towne Square Boise
  • Hyatt Place Boise/Towne Square Hotel Boise

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.