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Country Inn & Suites by Radisson, Bloomington-Normal West, IL

2.5-star property
923 Maple Hill Rd, Bloomington, IL 1-855-201-7819

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3.1 out of 5
See all 17 Travelocity Reviews

"The King bed suite is a great room. I loved that the bedroom waa separate from the living room. I was disappointed that i couldn't open both sides of ... " More

By a verified traveler on Mon 27 Jan 2020

Points Of Interest

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Hotel Description

Hotel near Bloomington-Normal Factory Stores in Bloomington

Heart of Bloomington

Within 3 miles (5 km) of this Bloomington hotel, you'll find Bloomington-Normal Factory Stores and Bloomington Center for the Performing Arts. Also, Grossinger Motors Arena is within 3 miles (5 km) and Miller Park Zoo is within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. There's a fitness center on site, and laundry facilities and free newspapers are also offered.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 63 guestrooms also offer free WiFi and LCD TVs. Refrigerators, microwaves, and room service are also available. Weekly housekeeping is available.

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$79* Per night/room Aug 1 - Aug 2

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Country Inn & Suites by Radisson, Bloomington-Normal West, IL ratings based on 17 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Bloomington-Normal West, IL

Everyone (3) Couples (3) Family (8)
2 out of 5
The room was not clean (dried blood on comforter) small, dingy, and smelly. The air conditioning was off on a 90 degree day, the TV didn't work, and the hotel was full to capacity even thought they promised that, bc of Covid, that they let each room stay empty between each reservation. Work crews who were guests were loud. If we hadn't checked in so late, we would have)and should have) left!

Posted by , from IL on Jul 11, 2020

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Comment from Hotel Management

Jul 13, 2020 by Hotel Manager

Dear Csrol, Thank you for writing a review. We are saddened to hear about the issue you had regarding the cleanliness of your room during the time of your stay. Certainly, this is not the type of experience we would like our guests to have. We will review the cleanliness of your room with our management staff to ensure overall quality are up to brand standards. We hope for another opportunity.

4 out of 5
The King bed suite is a great room. I loved that the bedroom waa separate from the living room. I was disappointed that i couldn't open both sides of the dividing door for better air circulation from the ceiling fan. The blackout curtains also were torn which made me wonder if the small things like that were neglected.

Posted by , from Moline on Jan 27, 2020

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5 out of 5
China plates and Silverware! Unheard of! Great! Great value for the money! Good location!

Posted by , from Peoria on Nov 11, 2019

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Comment from Hotel Management

Nov 28, 2019 by Allie H.

Thank you Pamela, for your great review. We are overjoyed you were pleased with your stay. We look forward to another stay.

4 out of 5
Nice to be able to check in a little early as room was ready.

Posted by on Sep 27, 2019

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Comment from Hotel Management

Sep 28, 2019 by Allie H.

Thank you for your feedback. We are happy to hear you were able to get into your room early with no problems. We look forward to your next visit.

3 out of 5
It took at least 10 minutes for the clerk to come to the desk to check me in. I rang the bell at least 7 times. She stated she was "in the bathroom". There were 3 of us waiting to check in by the time she returned. When I left the building to get something out of my car about 15 minutes later, the clerk was outside the front door talking on her cell phone. I came down for breakfast at 7:45 am. No clean plates, only bowls. I took the last slice of bread (only one available) for toast. The entire case had about 10 pieces of "sweet bread" left in it. So, breakfast items were not being replaced. Regular coffee carafe was empty. I have stayed at many Country Inn & Suites and this is my most disappointing stay.

Posted by , from Bloomington on Sep 14, 2019

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Comment from Hotel Management

Sep 25, 2019 by Cristo

Dear TLS, We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.

4 out of 5
Comfort, close to other things. Staff was friendly

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 22, 2019 by Allie H.

Thank you for sharing your feedback. We look forward to your next stay.

4 out of 5
The food was plentiful, and not just continental bkfst. Hotel very close to large movie theater that we went to- glad to have it nearby! The room was clean, tv quality good. Enjoyed the pool and hot tub. Did not use gym but it had lots of quality equipment. Staff was very friendly. Only thing not great was the mattress and pillows- both could use more support. no problem and excellent value.

Posted by on Apr 18, 2019

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Comment from Hotel Management

Apr 23, 2019 by Allie H.

Thank you for your time sharing your experience with us. We are delighted to hear you were able to enjoy your stay and the surrounding area. We are working on some renovations with in the rooms so we take your comments into consideration while doing so. We look forward to another stay with you.

2 out of 5
This was an okay place. We were trying to save a $ and took the less expensive room and it was kind of a dump. But the service and the place was okay. We just wanted some place to sleep before heading home the next day.

Posted by on Mar 29, 2019

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Comment from Hotel Management

Mar 30, 2019 by Allie H.

Dear pat, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time to share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future in the hope that upon your next visit we can exceed your expectations.

3 out of 5

Some Good Things. Some Not So Good

Pros: Staff was friendly and helpful. Our room keys quite working on the second day and we quickly got new ones. Breakfast food was good.
Cons: Rooms need to be cleaned more carefully. Routine maintenance should be done on such things as toilets and leaky sinks before the next occupants
Location: There is a movie complex nearby and restaurants withing a couple of minutes
My daughter, 2 year old grandson, and I stayed at this hotel. It was quiet and the staff were helpful and friendly. The dining area is quite small for breakfast and does not accommodate very many people at one time. The staff did keep the food replenished during the breakfast hours. The pool was heated and had adequate chairs and towels available. The carpeting looked new. While staying in the room, we found a half empty container of bottled water and a used lip balm under the bed and under the nightstand. At the foot of one bed we found a piece of wood about 8 inches long with three nails sticking out of it. I was able to grab it before my grandson stepped on it. The toilet flushed partially flushed about every 1-2 minutes and constantly ran. We kept the bathroom door closed which reduced the noise. My daughter heated some water in a paper cup provided with the coffee servers. The cup burned in the microwave after only one minute which indicated a problem with the microwave since the cup was microwave safe. We gave the burned cup and the wood with the nails in it to the person at the desk when we checked out. We did take pictures of the wood, the cup, and the unsanitary discarded items (water bottle and lip balm) if there are questions about it.

Posted by , from Iowa on Feb 26, 2018

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Comment from Hotel Management

Feb 28, 2018 by Cristo

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We have addressed all your room concerns with our maintenance department. We do thank you for taking the time to review our hotel.

2 out of 5

Worn, run down, overpriced

Cons: Update, update, update. This hotel is a poster child for deferred maintenance. Paint, replace, fix everything that needs it. Or cut your rates by 75%,
Hotel was clean, staff was okay, but the age of the hotel and needed maintenance were a negative. In my room, the drain in the tub was raised above the tub floor - I mean the actual rim of the drain. The tub drained fine - which just means with every shower there was water running underneath the tub onto the ceiling below, not into the plumbing. The bathroom door was badly in need of painting - the bottom 6 inches of the door had bubbled, chipped, and missing paint. The sink was cracked around the drain, and stained. For the room rates they charge, it was pretty disappointing. I'll find a different hotel next time.

Posted by on Jan 14, 2018

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Comment from Hotel Management

Jan 17, 2018 by Cristo

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our maintenance staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards. We thank you for staying with us.

About the Country Inn & Suites by Radisson, Bloomington-Normal West, IL

Location 923 Maple Hill Rd, Bloomington, IL 61704

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Country Inn & Suites by Radisson, Bloomington-Normal West, IL. Self parking is free. This Bloomington hotel is smoke free.

  • 1 building
  • 63 guestrooms or units
  • 3 levels
  • Breakfast available (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Bloomington, IL (BMI-Central Illinois Regional) (11.9 km / 7.4 mi)
  • Train station: Uptown Station (7.6 km / 4.7 mi)
  • Parking: Free self parking

Room Amenities

Country Inn & Suites by Radisson, Bloomington-Normal West, IL offers 63 accommodations with complimentary newspapers and coffee/tea makers. 43-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Bloomington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • Deep soaking tub
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (weekly)
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free self-serve breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rock climbing nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per accommodation, per day
  • Only dogs and cats are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlson Normal
  • Country Carlson Bloomington Normal West
  • Country Inn Carlson Bloomington Normal West
  • Inn Carlson Normal
  • Country Inn Carlson Normal West
  • Country Carlson Normal West

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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