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Country Inn & Suites by Radisson, Bloomington-Normal West, IL

2.5-star property
923 Maple Hill Rd, Bloomington, IL 1-855-201-7819

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3.2 out of 5
See all 16 Travelocity Reviews

"The King bed suite is a great room. I loved that the bedroom waa separate from the living room. I was disappointed that i couldn't open both sides of ... " More

By a verified traveler on Mon 27 Jan 2020

Points Of Interest

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Hotel Description

Hotel near Illinois State University in Bloomington

In entertainment district

Within 3 miles (5 km) of this Bloomington hotel, you'll find Bloomington-Normal Factory Stores and Grossinger Motors Area. Illinois State University and Miller Park Zoo are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Soaking tubs

Boasting deep soaking bathtubs, the 63 guestrooms also offer refrigerators and LCD TVs. Microwaves, room service, and coffee/tea makers are also available.

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$59* Per night/room Apr 7 - Apr 8

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Country Inn & Suites by Radisson, Bloomington-Normal West, IL ratings based on 16 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Bloomington-Normal West, IL

Everyone (3) Couples (2) Family (7)
4 out of 5
The King bed suite is a great room. I loved that the bedroom waa separate from the living room. I was disappointed that i couldn't open both sides of the dividing door for better air circulation from the ceiling fan. The blackout curtains also were torn which made me wonder if the small things like that were neglected.

Posted by , from Moline on Jan 27, 2020

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5 out of 5
China plates and Silverware! Unheard of! Great! Great value for the money! Good location!

Posted by , from Peoria on Nov 11, 2019

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Comment from Hotel Management

Nov 28, 2019 by Allie H.

Thank you Pamela, for your great review. We are overjoyed you were pleased with your stay. We look forward to another stay.

4 out of 5
Nice to be able to check in a little early as room was ready.

Posted by on Sep 27, 2019

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Comment from Hotel Management

Sep 28, 2019 by Allie H.

Thank you for your feedback. We are happy to hear you were able to get into your room early with no problems. We look forward to your next visit.

3 out of 5
It took at least 10 minutes for the clerk to come to the desk to check me in. I rang the bell at least 7 times. She stated she was "in the bathroom". There were 3 of us waiting to check in by the time she returned. When I left the building to get something out of my car about 15 minutes later, the clerk was outside the front door talking on her cell phone. I came down for breakfast at 7:45 am. No clean plates, only bowls. I took the last slice of bread (only one available) for toast. The entire case had about 10 pieces of "sweet bread" left in it. So, breakfast items were not being replaced. Regular coffee carafe was empty. I have stayed at many Country Inn & Suites and this is my most disappointing stay.

Posted by , from Bloomington on Sep 14, 2019

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Comment from Hotel Management

Sep 25, 2019 by Cristo

Dear TLS, We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.

4 out of 5
Comfort, close to other things. Staff was friendly

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 22, 2019 by Allie H.

Thank you for sharing your feedback. We look forward to your next stay.

4 out of 5
The food was plentiful, and not just continental bkfst. Hotel very close to large movie theater that we went to- glad to have it nearby! The room was clean, tv quality good. Enjoyed the pool and hot tub. Did not use gym but it had lots of quality equipment. Staff was very friendly. Only thing not great was the mattress and pillows- both could use more support. no problem and excellent value.

Posted by on Apr 18, 2019

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Comment from Hotel Management

Apr 23, 2019 by Allie H.

Thank you for your time sharing your experience with us. We are delighted to hear you were able to enjoy your stay and the surrounding area. We are working on some renovations with in the rooms so we take your comments into consideration while doing so. We look forward to another stay with you.

2 out of 5
This was an okay place. We were trying to save a $ and took the less expensive room and it was kind of a dump. But the service and the place was okay. We just wanted some place to sleep before heading home the next day.

Posted by on Mar 29, 2019

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Comment from Hotel Management

Mar 30, 2019 by Allie H.

Dear pat, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time to share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future in the hope that upon your next visit we can exceed your expectations.

3 out of 5

Some Good Things. Some Not So Good

Pros: Staff was friendly and helpful. Our room keys quite working on the second day and we quickly got new ones. Breakfast food was good.
Cons: Rooms need to be cleaned more carefully. Routine maintenance should be done on such things as toilets and leaky sinks before the next occupants
Location: There is a movie complex nearby and restaurants withing a couple of minutes
My daughter, 2 year old grandson, and I stayed at this hotel. It was quiet and the staff were helpful and friendly. The dining area is quite small for breakfast and does not accommodate very many people at one time. The staff did keep the food replenished during the breakfast hours. The pool was heated and had adequate chairs and towels available. The carpeting looked new. While staying in the room, we found a half empty container of bottled water and a used lip balm under the bed and under the nightstand. At the foot of one bed we found a piece of wood about 8 inches long with three nails sticking out of it. I was able to grab it before my grandson stepped on it. The toilet flushed partially flushed about every 1-2 minutes and constantly ran. We kept the bathroom door closed which reduced the noise. My daughter heated some water in a paper cup provided with the coffee servers. The cup burned in the microwave after only one minute which indicated a problem with the microwave since the cup was microwave safe. We gave the burned cup and the wood with the nails in it to the person at the desk when we checked out. We did take pictures of the wood, the cup, and the unsanitary discarded items (water bottle and lip balm) if there are questions about it.

Posted by , from Iowa on Feb 26, 2018

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Comment from Hotel Management

Feb 28, 2018 by Cristo

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We have addressed all your room concerns with our maintenance department. We do thank you for taking the time to review our hotel.

2 out of 5

Worn, run down, overpriced

Cons: Update, update, update. This hotel is a poster child for deferred maintenance. Paint, replace, fix everything that needs it. Or cut your rates by 75%,
Hotel was clean, staff was okay, but the age of the hotel and needed maintenance were a negative. In my room, the drain in the tub was raised above the tub floor - I mean the actual rim of the drain. The tub drained fine - which just means with every shower there was water running underneath the tub onto the ceiling below, not into the plumbing. The bathroom door was badly in need of painting - the bottom 6 inches of the door had bubbled, chipped, and missing paint. The sink was cracked around the drain, and stained. For the room rates they charge, it was pretty disappointing. I'll find a different hotel next time.

Posted by on Jan 14, 2018

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Comment from Hotel Management

Jan 17, 2018 by Cristo

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our maintenance staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards. We thank you for staying with us.

4 out of 5

Nice Hotel

Pros: Good location, nice rooms, nice pool area, good breakfast
Cons: Employees should not be so rude.
Location: We were within minutes of many restaurants, shopping, the zoo and family fun park.
Overall we had a good stay. Rooms were nice, pool was great for the kids, breakfast was a good hot meal and was different every day. The man working in the breakfast area was quite rude. One of our kids accidentally spilled some food and he was clearly disgusted he had to clean it up. He then walked over to the front desk and told the front desk attendant in a loud voice "That f*&#ing kid just dumped food all over and f#$*#ing made me clean it up!" Not very professional in my opinion!

Posted by on Aug 3, 2016

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Comment from Hotel Management

by General Manager

I apologize for the disappointing service you received from our staff. I appreciate you bringing this matter to my attention, and hope for another opportunity to exceed your expectations in the future.

About the Country Inn & Suites by Radisson, Bloomington-Normal West, IL

Location 923 Maple Hill Rd, Bloomington, IL 61704

Property Features

Country Inn & Suites by Radisson, Bloomington-Normal West, IL offers its guests an indoor pool, a spa tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Country Inn & Suites by Radisson, Bloomington-Normal West, IL. Self parking is free. This Bloomington hotel is smoke free.

  • 1 building
  • 63 guestrooms or units
  • 3 levels
  • Breakfast available (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Bloomington, IL (BMI-Central Illinois Regional) (11.9 km / 7.4 mi)
  • Train station: Uptown Station (7.6 km / 4.7 mi)
  • Parking: Free self parking

Room Amenities

Country Inn & Suites by Radisson, Bloomington-Normal West, IL offers 63 accommodations with complimentary newspapers and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. 32-inch LCD televisions come with premium satellite channels. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Deep soaking tub
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Rock climbing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per accommodation, per day
  • Only dogs and cats are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay
  • No cribs (infant beds) available
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlson Normal
  • Country Carlson Bloomington Normal West
  • Country Inn Carlson Bloomington Normal West
  • Inn Carlson Normal
  • Country Inn Carlson Normal West
  • Country Carlson Normal West

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.