2/10 Terrible
Lindsey
Traveled with family
Mar 19, 2026
Disliked: Staff & service
Upon arrival it was clear that the hotel is under renovation due to closed off areas and construction sounds. The front desk allowed us to check into a room on the floor being renovated. We got off the elevator onto the second floor and were met with caution tape and chairs blocking the way to our room. A young woman who did not speak English stopped us and I showed her our room number. She moved some chairs and caution tape and motioned for us to go that way to our room but then put the chairs and caution tape back up behind us ! I decided to go back to the front desk as this was clearly not a floor that people should be staying on. No one even apologized for allowing us to go to this floor and acted like we should stay in that assigned room. I refused and insisted on changing our room. Once changed, the new room was fine even with the construction noise but I felt very distressed over the initial ordeal. We went out and came back later in the evening to find a note under our door that water would be turned off at 10am the next morning. Overall this was a very inconvenient stay. I did not feel well informed in advance about the construction or cared about even a little bit once we were there. It was really unfortunate because this was a stay we were excited about and although it was not totally ruined it did diminish our experience.
Lindsey
Stayed 1 night in Mar 2026