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Gaylord Texan Resort & Convention Center

4.0 star property
4-star family-friendly hotel near Gaylord Texan Convention Center, connected to the convention center

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Photo gallery for Gaylord Texan Resort & Convention Center

Property amenity
Creator video - submitted by Sailing Zatara
Lobby
Meeting facility
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Air conditioning
  • Gym

Explore the area

View in a map
1501 Gaylord Trl, Grapevine, TX, 76051
  • Place, Gaylord Texan Convention Center
    ‪1 min walk‬
  • Place, Grapevine Lake
    ‪2 min walk‬
  • Place, Great Wolf Lodge Waterpark
    ‪2 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 2 Queen Beds (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (View)

8.8 out of 10
Excellent
(22 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (View)

9.0 out of 10
Wonderful
(27 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

7.8 out of 10
Good
(23 reviews)
  • 540 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (View)

8.4 out of 10
Very good
(20 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (View)

9.4 out of 10
Exceptional
(20 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(121 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(95 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Mobility Accessible, Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Mobility Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Hearing Accessible)

  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Mobility Accessible, Tub)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Suite, 1 Queen Bed

  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed

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About the neighborhood

Grapevine

Near the airport.You'll be steps from Gaylord Texan Convention Center and within a 10-minute walk of Grapevine Lake. Great Wolf Lodge Waterpark and Cowboys Golf Course are also within 3 miles (5 km).

What's nearby

  • Gaylord Texan Convention Center - 1 min walk - 0.1 miles
  • Grapevine Lake - 2 min walk - 0.1 miles
  • Great Wolf Lodge Waterpark - 2 min drive - 1.0 mile
  • Cross Timbers Winery - 2 min drive - 1.2 miles
  • AT&T Stadium - 23 min drive - 20.0 miles

Getting around

  • Grapevine-Main Street Station - 5 min drive
  • West Irving Station - 19 min drive
  • Dallas-Fort Worth Intl. Airport (DFW) - 14 min drive

Restaurants

  • ‪Texas Best Bbq - ‬3 min drive
  • ‪Dutch Bros Coffee - ‬3 min drive
  • ‪Whataburger - ‬4 min drive
  • ‪Texan Station - ‬4 min walk
  • ‪Milkshake Factory Grapevine Station - ‬3 min drive

About this property

Gaylord Texan Resort & Convention Center

4-star family-friendly hotel near Gaylord Texan Convention Center, connected to the convention center
As a guest of Gaylord Texan Resort & Convention Center, you'll find a full-service spa, 4 indoor swimming pools, a lazy river, and a waterslide. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center, 87 meeting rooms, and limo/town car service are available. Event space at this hotel measures 490132 square feet (45534 square meters) and includes a conference center. A children's pool, a seasonal outdoor pool, and a hot tub are also featured at the family-friendly Gaylord Texan Resort & Convention Center. For a fee, parking is available.

This 4-star Grapevine hotel is smoke free.

  • 1 building
  • 1814 guestrooms or units
  • 9 levels
  • 2 bars or lounges
  • 490132 sq ft of conference space
  • 45534 sq m of conference space
  • Built in 2004
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Dining venue
Gaylord Texan Resort & Convention Center offers 1814 accommodations with laptop-compatible safes and coffee/tea makers. 37-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Grapevine hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 12 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.

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  • Hot tub
  • Kids pool
  • Waterslide
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Jun 2 - Jun 3
Total with taxes and fees
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Property amenities

Family friendly

  • 4 indoor pools
  • Arcade/game room
  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: WiFi (USD 14.99 per stay); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (USD 31.39 per night; includes in/out privileges)
  • Valet parking on site (USD 53.04 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 20 to 30 for adults and USD 10 to 18 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 indoor pools
  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Lazy river
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Portable bathtub seat
  • Raised toilet seat
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 37-inch smart TV with premium cable channels
  • Netflix
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 7 to May 26:
  • Swimming pool
  • Water park

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 1.6 percent destination fee will be charged
  • Resort fee: USD 31.64 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 to 30 for adults, and USD 10 to 18 for children
  • Fee for in-room wireless internet: USD 14.99 per stay (rates may vary)
  • Fee for in-room wired internet: USD 14.99 per day (rates may vary)
  • Self parking fee: USD 31.39 per night (in/out privileges)
  • Valet parking fee: USD 53.04 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • The seasonal pool will open in May and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gaylord
Gaylord Resort
Gaylord Texan
Gaylord Texan Grapevine
Gaylord Texan Resort
Gaylord Texan Resort Grapevine
Texan
Texan Gaylord
Texan Gaylord Resort
Texan Resort
Gaylord Grapevine
Gaylord Texan Hotel Grapevine
Gaylord Texan Resort And Convention Center
Gaylord Texan Resort Convention Center
Gaylord Texas Hotel
Gaylord Texas Resort
The Gaylord Texan
Gaylord Texan Resort Convention Center
Gaylord Texan Resort & Convention Center Hotel
Gaylord Texan Resort & Convention Center Grapevine

Frequently asked questions

How close is Gaylord Texan Resort & Convention Center to the airport?

Gaylord Texan Resort & Convention Center is 6.7 mi (14-min drive) away from the Dallas-Fort Worth Intl. Airport (DFW) airport, the closest popular airport to the property.

How much does it cost to stay at Gaylord Texan Resort & Convention Center?

As of May 31, 2026, prices found for a 1-night stay for 2 adults at Gaylord Texan Resort & Convention Center on Jun 7, 2026 start from $386, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Gaylord Texan Resort & Convention Center have an airport shuttle?

Airport shuttle services are not available at Gaylord Texan Resort & Convention Center.

Does Gaylord Texan Resort & Convention Center offer free breakfast?

Free breakfast isn’t offered at Gaylord Texan Resort & Convention Center, but buffet breakfast is offered for a fee of between USD 20 and 30 for adults, USD 10 and 18 for children. It's available every day from 6:30 AM to 11 AM.

Is there a casino at Gaylord Texan Resort & Convention Center?

No, there is no casino at this hotel.

What time is check-in at Gaylord Texan Resort & Convention Center?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Gaylord Texan Resort & Convention Center?

Free parking is not available at this hotel. Self parking is available for USD 31.39 per night, and valet parking for USD 53.04 per night.

Does Gaylord Texan Resort & Convention Center have a pool?

Gaylord Texan Resort & Convention Center features 4 indoor pools, a seasonal outdoor pool, and a children's pool. The pool is closed seasonally each year from September 7 to May 26.

Does Gaylord Texan Resort & Convention Center have a restaurant?

Yes, there is a restaurant on site.

Does Gaylord Texan Resort & Convention Center have a spa?

This hotel has a spa, which features body scrubs, body treatments, and aromatherapy.

How close is Gaylord Texan Resort & Convention Center to downtown Grapevine?

Gaylord Texan Resort & Convention Center is 1.7 mi away from Grapevine.

Gaylord Texan Resort & Convention Center Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 756 out of 1118 reviews
Rating 8 - Good. 170 out of 1118 reviews
Rating 6 - Okay. 102 out of 1118 reviews
Rating 4 - Poor. 51 out of 1118 reviews
Rating 2 - Terrible. 39 out of 1118 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Stayed 2 nights in Dec 2025

10/10 Excellent

MARIE

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean, friendly staff, overall creat experience. Loved Christmas village and experience!!
Stayed 5 nights in Nov 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect!
Stayed 3 nights in Feb 2026

10/10 Excellent

Austin

Stayed 3 nights in Feb 2026

10/10 Excellent

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room
Stayed 1 night in Feb 2026

10/10 Excellent

IMUETINYAN

Stayed 1 night in Nov 2025

8/10 Good

John

Stayed 1 night in Feb 2026

6/10 Okay

Heather

Stayed 1 night in Feb 2026

8/10 Good

Tad

Liked: Cleanliness, staff & service, amenities
Once at the Gaylord it was great. Customer service, the room, the scenery was great. The 2 negatives I took away was having to pay for parking when you own all of the property with nothing else around you. 2nd, you can not call directly and get ahold of someone at the front desk. The system is set up to use AI.
Stayed 1 night in Feb 2026

10/10 Excellent

Carmen

Liked: Cleanliness
Great
Stayed 1 night in Dec 2025

10/10 Excellent

Cassandra, DALY CITY

Stayed 3 nights in Dec 2025

10/10 Excellent

Horace, Rockwall

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff (Lauren was particularly helpful when we had challenges with our room keys). Clean, comfortable rooms and great amenities.
Stayed 1 night in Feb 2026

6/10 Okay

Vincent

Liked: Cleanliness, amenities, property conditions & facilities
The alarm went off for an hour in our room as well as kids running around at 2:00 am. Other than that, it was a 5 star stay!
Stayed 1 night in Feb 2026

6/10 Okay

Connor

Stayed 3 nights in Feb 2026

10/10 Excellent

Lorena

Stayed 1 night in Dec 2025

10/10 Excellent

James

Stayed 1 night in Feb 2026

10/10 Excellent

Christopher

Stayed 1 night in Feb 2026

2/10 Terrible

Connie

Liked: Property conditions & facilities
Room beds and pillows hard toilet water wouldn’t flush and charged 2 for parking
Stayed 1 night in Feb 2026

10/10 Excellent

Vanessa, Cedar Park

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay! I’ve experience was amazing!!!!!
Stayed 1 night in Dec 2025

8/10 Good

Drew

Liked: Cleanliness, staff & service, amenities
Very friendly staff. Servers were very sociable.
Stayed 1 night in Jan 2026

8/10 Good

Dawn

Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful and the staff was friwndy
Stayed 1 night in Jan 2026

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, sweet staff, awesome amenities and a great experience!! Totally loved it
Stayed 2 nights in Dec 2025

2/10 Terrible

Steven

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
From the time we checked in we had problems. The last at the front desk seemed confused. She couldn’t find our reservation after multiple attempts and providing her with the reservation number. She directed us to the parking garage and assured us the room key would allow us access to the garage. The key was not activated to access the garage upon arrival and our departure. That is extremely frustrating when it is 15 degrees outside and there is 6 inches of snow on the ground. To add to our dissatisfaction with national cheerleading completion was in town for the weekend. Of course this place has giant convention centers and lots of conventions so that is perfectly understandable. However, when each group of cheerleaders/dancers are allowed to celebrate, yell and scream until 2 am in the atrium that is ridiculous! We payed $400 per night and expected a higher level of decorum and customer service. To add to that, the service at the river walk restaurant was poor. We were ignored after ordering our drinks and had to eventually complain to the manger because our table was ignored over and over again. This is a beautiful hotel with lots of amenities, but we were not impressed. We would like to be compensated for our numerous intances of inconvenience!
Stayed 1 night in Jan 2026

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Jan 2026

10/10 Excellent

Denise

Stayed 2 nights in Dec 2025

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