6/10 Aceptable
Kristin B.
2 jul. 2023
Staff is great, but....
There was a great deal of construction going on at the property which translated into a lot of delays and materials outwardly visible. The elevator posed an issue every time we tried to leave the property, the last one being the last day when it was completely out of order and we carried our bags down 8 flights of stairs. We ended up checking out a day early and any attempts to rectify the issue were rejected by the property manager. The staff at the hotel were very friendly and they gave us a discount on the parking because of the inconvenience. They were inundated with complaints from guests about the elevator and lack of transparency in booking about the impact of the construction. This property has potential, but there is a long way to go, particularly for my reservation and the property/booking manager who didn't care to try to work with me to resolve the issues I presented to him.
Kristin B.
Se hospedó 6 noches en junio de 2023