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Staybridge Suites Anaheim At The Park, an IHG Hotel

3-star property
1050 W. Ball Road, Anaheim, CA 1-855-201-7819
3.4 out of 5
See all 14 travelocity Reviews

"No complaints It was clean and safe Room was nice and staff very nice " More

By a verified traveler on Thu 15 Oct 2020

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Hotel Description

3-star hotel near Downtown Disney® District

Near the airport

Your stay at this Anaheim Resort hotel places you within 2 miles (3 km) of Downtown Disney® District and Disney California Adventure® Park. Anaheim Convention Center and Anaheim GardenWalk are also within 2 miles (3 km).

Free breakfast

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the free buffet breakfast each morning.

Free WiFi, kitchens

The soundproofed guestrooms offer free WiFi and free newspapers. Well-equipped kitchens come with refrigerators, stovetops, microwaves, and dishwashers. Housekeeping is available once per stay.

Studio, 2 Queen Beds, Accessible (Mobil Roll Shwr)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$133* Per night/room Jan 30 - Jan 31

Studio Suite, 2 Queen Beds, Accessible (Comm)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Studio Suite, 1 King Bed (Walk In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible (2 Queen, Comm)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Bedrooms (1 King, 2 Queen)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Studio Suite

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Staybridge Suites Anaheim At The Park, an IHG Hotel ratings based on 14 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Staybridge Suites Anaheim At The Park, an IHG Hotel

Everyone (8) Family (7)
2 out of 5
The staff were very nice, but the rooms had a terrible odor. We changed rooms but had the same issue with the smell. The pull out bed was horrible and completely hard to sleep on, it didn’t even lay flat. There are piles of garbage all over the hotel, in the garage and in the stairwell. Parking is very limited. Online and when we called the hotel they told us the walk was 5 minutes but it is really 25 minutes. Breakfast is okay. We will never stay here again it was extremely disappointing. We also were frustrated there isn’t a hot tub and the pool isn’t very warm.

Posted by on Jan 2, 2022

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Comment from Hotel Management

Jan 4, 2022 by Staybridge Suites Guest Services

Thank you so much for taking the time to leave a constructive review of your experience during your stay. We look forward to addressing your concerns with our team and utilizing your feedback to improve our operation and service. We thank you for your patronage and feedback.

5 out of 5
No complaints It was clean and safe Room was nice and staff very nice

Posted by on Oct 15, 2020

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Comment from Hotel Management

Oct 15, 2020 by Brandon Croom

Thank you so much for taking the time to leave such a positive review of your experience with us. We appreciate your feedback.

4 out of 5
I did not like the fact that the hotel was not told that we were bringing 2 service dogs. We wanted a pet friendly hotel and we put it as a comment on the reservation with Travelocity.

Posted by on Nov 21, 2019

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Comment from Hotel Management

Nov 22, 2019 by Brandon Croom

We most certainly do apologize that the hotel did not obtain that information. We most certainly appreciate the opportunity to have provided service to you.

5 out of 5
The staff was extremely friendly and helpful. The complimentary breakfast is absolutely amazing the kids loved it.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 24, 2019 by Brandon Croom

We are thrilled you enjoyed the hospitality our team has to offer. Thank you so much for taking a moment to rave about our complimentary breakfast. We appreciate your positive feedback.

5 out of 5
Met all expectations and it was easy to get to/from Disneyland.

Posted by on Apr 17, 2019

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4 out of 5
The hotel is clean. Only stayed at hotel for one day so can't really assess staff.

Posted by on Apr 15, 2019

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5 out of 5

Posted by on Apr 4, 2019

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Comment from Hotel Management

Apr 5, 2019 by Brandon Croom

Thank you for your positive review.

2 out of 5

Posted by on Mar 22, 2019

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Comment from Hotel Management

Apr 6, 2019 by Brandon Croom

We apologize to have not met your standards but appreciate your review. Thank you for your time.

3 out of 5
They gave us the wrong room and when we did the switch we had to wait in the lobby about 45mins which was very inconvenient

Posted by on Feb 17, 2019

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Comment from Hotel Management

Feb 18, 2019 by Brandon Croom

Thank you so much for taking the time to leave your constructive feedback. We appreciate the opportunity to hear about how we can better our operation and hope you will come back to see how your feedback has been utilized.

2 out of 5
This will be a very long review... Expected a lot from this hotel. Was very let down. Walked into the room and although very spacious for the one bed room suite the bathroom shower curtain was hanging on by 3 hooks there was mold in the shower nooks, foot and base boards looked pretty beat up. Shower water pressure was really none there. You have to turn the the knob all the way around to get warm water. They never filled the amenities (shower gel, shampoo or conditioner) luckily we brought our own. For the sink in the bathroom it was not clean there was hair left in the sink. Never gave us new soap to wash our hands. Had to ask ask everyday for hand towels for that sink. The floors are paper thin we had to call to ask the people above us to keep it down you can hear everyone outside your room and next door. Check all dishes before you use them all silverware had food on them. We made ice in the ice maker and it was so dirty coffee pot was filthy we had to treasure everything before we used it. We also had to ask for a light bulb in a lamp it was completely missing. One outlet didn’t even work. One night out little guy had an accident called down to the front desk and asked for new sheets we were advised that housekeeping had gone home but he would get sheets for us. Went down to get them brought them up and all he gave us was 8 pillow cases. The towels are like sand paper very rough. The beds are very hard. Also do not use the pull out bed in the sofa it is a thin pad.

Posted by on Dec 3, 2018

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Comment from Hotel Management

Dec 8, 2018 by Brandon Croom

Dear Traveler, I would like to apologize on behalf of our Property about the experience you have noted above. If you would be interested in reaching out to the hotel please contact me as I would like the opportunity to attempt to rectify the experience you have notated. Thank you for your time, and constructive feedback.

About the Staybridge Suites Anaheim At The Park, an IHG Hotel

Location 1050 W. Ball Road, Anaheim, CA 92802

Property Features

Staybridge Suites Anaheim At The Park, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. You'll find a business center on site. Tour/ticket assistance, barbecue grills, and multilingual staff are also featured at the business-friendly Staybridge Suites Anaheim At The Park, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Anaheim hotel is smoke free.

  • 126 guestrooms or units
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Anaheim Regional Transportation Intermodal Center (5.9 km / 3.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Staybridge Suites Anaheim At The Park, an IHG Hotel offers 126 air-conditioned accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with satellite channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room kitchen
  • Flat-screen television
  • Satellite channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 2 AM
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 95 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 20 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Restricted number of spaces per unit
  • Number of spaces per unit - 1
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 18.00 per night (in/out privileges)
  • Pet fee: USD 95 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Staybridge Suites Anaheim Park Hotel
  • Staybridge Suites Anaheim Park
  • Staybridge Suites Anaheim At The Park
  • Staybridge Suites Anaheim At The Park an IHG Hotel
  • Staybridge Suites Anaheim At The Park, an IHG Hotel Hotel
  • Staybridge Suites Anaheim At The Park, an IHG Hotel Anaheim

You should know

  • The seasonal pool will open in January and close in December.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.