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"There is definitely a communication gap. The employee say yes when they don’t understand your question/ request opposed to asking for additional help.
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More
With a stay at this well-placed property, you'll be half a mile (1 km) from Riviera Maya Golf Club and within 3 miles (5 km) of Akumal Beach. Also, Aktun Chen is within half a mile (1 km) and Xcacel Beach is within 3 miles (5 km).
All-inclusive
This all-inclusive property features a golf course, a nightclub, and 4 restaurants. Relax with beach umbrellas and enjoy a refreshing drink at one of the 3 beach bars. Enjoy the 4 outdoor pools and free perks like buffet breakfast and free self parking.
Free WiFi, sofa beds
Featuring conveniences like sofa beds and coffee/tea makers, the 420 guestrooms also offer free WiFi and LCD TVs with satellite channels. Free minibar items, 24-hour room service, and rainfall showerheads are also available.
Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive ratings based on 13 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive
Everyone (3)Couples (5)Family (1)
3 out of 5
There is definitely a communication gap. The employee say yes when they don’t understand your question/ request opposed to asking for additional help.
Posted by a verified traveler on Jul 29, 2019
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4 out of 5
The room has an musty smell, the Food was delicious but not so good was the Sushi. The Animationteam was very good.
Posted by a verified traveler on Mar 23, 2019
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5 out of 5
The hotel is Beautiful! It is secluded and not directly on the beach but the trolley and transportation to the beach is easy and convenient and the beach is private and beautiful. Food at the hotel is excellent at all the restaurants, it is nice that many of the restaurants are exclusive for the adults only guest. Spa service is exceptional! Rosa the receptionist is so accommodating and the massage therapists are wonderful Especially Laura and Monserrat
Posted by Stasia, from Lafayette NJ on Oct 14, 2018
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5 out of 5
Awesome vacation getaway
If I could of gave them 6 stars we would have. From the staff to the entire resort everything was top notch.
Posted by a verified traveler on Apr 15, 2018
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5 out of 5
Best bang for your buck
Pros:The feeling of total relaxation that you felt the resort tried to achieve for you.
Great facilities, attentive staff, excellent food, beautiful grounds, great beach
Posted by Mark, from Michigan on Nov 22, 2016
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Comment from Hotel Management
Nov 29, 2016
by Relaciones Publicas
Dear Mark:
We take this opportunity to thank you for the review you have written for the benefit of the Expedia community. There is immense pleasure of having a guest such as your self speak in such high regard for our Bahia Principe Riviera Maya. We thank you for your support and above all your recommendation that makes our team proud.
We thank you for recommending our hotel also to your friends; the best publicity is the one that people make at home after their holidays. I hope they were all as satisfied as you were. We will be happy to receive you again for another visit to our hotel.
We thank you for your recommendations and look forward to welcoming you back!!!
Regards
Lucero Alvarado
Luxury Bahia Principe Siankaan Don Pablo Collection
5 out of 5
Fantastic Adults Only Resort
We took our honeymoon there in 2016 and the resort was fantastic. This is one hotel among four and the all-inclusive is for all four. The staff was great, food was great, and the whole experience was fantastic!
Posted by David, from Indianapolis on Jul 18, 2016
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Comment from Hotel Management
Jul 21, 2016
by Public Relations
Dear Guest,
We are glad to read that you had a wonderful time at our hotel, thank you so much for choosing us for your vacation.
It is so nice for us to read that you enjoyed our facilities, the food and great service.
It will be wonderful to welcome you again and give you the good service you already know.
Kind regards,
Analí Barboza
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
3 out of 5
Nice Hotel, too far from the beach.
Pros:-The cleanliness, friendly staff.
- Do a bike tour with Cristina and bring swimwear.
- Excursion with Gus (Tulum Xtreme) was the highlight.
Cons:-Entertainment needs improvement, it was a bit boring for us.
- needs more things to do in the resort
Location:Far from the beach, there is nothing to do nearby except eat, drink, swim in 4ft deep pools. there is a nightclub in La Hacienda, it was average.
First of all, I traveled with my boyfriend for 4 nights. The Hotel is clean and hotel staff is very friendly and attentive. Food was average. There are only 4 restaurants- 2 a la carte (which req'd reservations and dress code), 1 buffet and 1 snack bar. Drinks were average. This resort is the farthest from the beach. So if you are looking to be walking distance to the beach- DO NOT BOOK THIS RESORT ! Instead, look into booking in Akumal, there are literally right in front of the beach. In order to get to the beach, we had to take a trolley that picked up people in the main lobby. The time it took from Sian Kaan to the beach was a total of 12 minutes-- this is if the driver made quick stops at the other Bahia Principe resorts. Sian Kaan was considered "VIP" out of all the other sister resorts, so we could visit other hotels. Below is a list of pro's, con's and tips.
Pros:
- clean hotel, friendly staff
- can visit other resorts
Cons:
- This hotel is in the dead center of the JUNGLE ! (lots and lots of bugs)
- Too quiet for younger crowds-- If you are a person that is looking for peace and tranquility and calmness, this hotel is for you.
- too fancy/formal
- Food becomes repetitive
- There is no gym in this hotel
Tips/Suggestions:
- Bring Deep Woods bug spray
- Lock your luggage when you are not in your room ( I had one of my favorite shirts stolen the last day I was there :'(
- MUST book excursion.
- Bring a flashlight to walk to your room, it can be dark at night time.
Posted by Kelly, from New York, NY on Aug 28, 2015
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4 out of 5
Very enjoyable stay at the Bahia Principe!
Pros:Relatively quiet due to the absence of young teens and children. Great tropical setting and extremely accommodating, friendly staff!
Cons:Maybe a seafood restaurant on site?
Location:The golf course was directly across the street. Many restaurants, beaches and onsite shopping only a short shuttle away! Never over crowded.
Check-in was simple and quick. Very friendly staff! Open atmosphere with a short pleasant walk to pools, music venues and restaurants. Shuttles to other various facilities within the resort were available immediately outside the front door with very friendly and knowledgeable drivers, always willing to offer directions and suggestions. A small gratutity went a long way. Overall, a very enjoyable stay at the Bahia Principe! Excellent, overall value! Highly recommended.
Posted by Richard, from Palm Coast, FL on Mar 29, 2015
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5 out of 5
Yoga, Golf, Beach, Food and Great Service
We have stayed at Bahia(Coba) twice before. This is the first time at Sian Ka'an.
Great time.
Adults only at the hotel and beach area are the only way to go.
The buffet at Sian Ka’an is the best of all the buffets. The service is top notch.
We are planning our next trip. We will go back. Yoga for my wife at the Wellness Center and golf for me at the Riviera Maya Golf Club. Sitting by the waters. What else can I say. Love it.
Posted by painter303, from Loveland, CO on Jun 25, 2013
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5 out of 5
Very nice all hotel, food, and amenities.
Stayed here for 8 days recently. First, the staff is friendly and the service good. The rooms are good, not the best I've ever had but definitely acceptable and the amenities plenty. Sian Ka'an has the best buffet of the 4 hotels on the property. As a guest of the Sian Ka'an or as a Privelege Club member you get access to all the other properties amenities as well but vice versa. This property is not on the beach but only about a 10 minute tram ride away and is adults only, kids would get bored at this property. However their Akumal, Tulum, and Coba properties are great for families and kids.
We got the Jr. Suite Supreme on the ground floor with a hot tub we never used but the room is larger than the regular. The rooms are good, not the best I've ever had but more than sufficient. They keep the fridge refilled every day with 2 beers, 3 small liquors, 2 cokes, 1 sprite, 1 fanta, 2 large bottles of water. They also include complimentary tea and coffee in the room, Twinings and local coffee + decaf.
The grounds are very nice with two pools and two restaurants, and a 24 hours snack bar that serves a small menu of hot food all day and night.
The beach is just 10 minutes by tram, they have many that stop in front of the hotel lobby going to the beach or other hotels all day and night. From 6AM until 2AM each day. They have shows at the other hotels every night so one won't get bored, there's kiddie pools, slides, and large pools at Tulum and Akumal, and of course the beach. There's also a Scuba shop at the beach which is great to book snorkeling and diving tours. We highly recommend trying the Cenote Dos Ojos trip if you can, it is beautiful. All the tour buses also stop at the hotel lobbies so they are easy to book and use. We recommend using Xichen Tours for Chichen Itza and Coba, we took the deluxe tour and all the food, drinks, beer, etc was included.
We tried the buffet at Coba and it doesn't compare to Sian Ka'an. We ate at the Maiko, Alux (both on Sian Ka'an) and a seafood place on Tulum and Don Pablo. We really like all of them, Maiko, Alux, and Don Pablo being very good.
We like the fact that the hotel is just past Akumal Bay and close to Tulum, Xelha, Tulum Ruins, and away from Cancun and Playa del Carmen which are crowded and busy large cities. It's about 1.5 hours away from Cancun but we loved it.
Take mosquito spray and sunscreen! We highly recommend checking out Xelha and Tulum Ruins which are close by and easy to go to by taxi. It should only be $100Pesos to get to Xelha and back. $200Pesos to get to Tulum by cab, (that's $20US essentially). If you walk off the property you can find cheaper cabs and the collectivo mini buses for cheap. The cab drivers are a bit of extortionists, they wanted $15 bucks to get back from Xelha but we just walked away and they gave us the same price it was to get there $100pesos which is more than fair for a 5 minute trip.
Posted by TheWellTraveller, from Santa Barbara, CA on Jun 8, 2013
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About the Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive
This property is closed from 24 March 2020 to 28 May 2020 (dates subject to change).
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment Water activities
Kayaking
Snorkeling
Surfing/boogie boarding
Windsurfing
Land activities
Soccer
Tennis
Volleyball
Lessons/classes/games
Aerobics
Dancing
Pilates
Yoga
Entertainment
Onsite entertainment and activities
Other inclusions
Roundtrip airport transfers
Not included
Golf green fees
Use of golf cart
Use of golf equipment
Miniature golf
Kayaking included
Surfing/boogie boarding included
Windsurfing included
Taxes included
24-hour room service
Buffet and à la carte dining
Airport transfers included (roundtrip)
Tennis included
Volleyball included
Soccer (football) included
All available beverages included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Miniature golf not included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Onsite entertainment and activities included
Gratuities included
Additional gratuities accepted
All food and beverages included
Minibar (all beverages included)
Snorkeling included
Property Features
Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Feel the sun on your face and the sand in your toes on the private white sand beach, located just 1 miles away. For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Summer fun is a breeze at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive, where you can play a round of golf at the golf course and cool off in one of the 4 outdoor swimming pools. Free breakfast is available daily. There are 4 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 beach bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, an outdoor tennis court, and a garden. Free self parking is available. Smoking is allowed in designated areas at this 4-star Akumal property.
Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive offers 420 accommodations with free minibar items and safes. Accommodations are furnished with unspecified sofa beds. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Pull-out sofa bed
Stocked minibar (free)
In-room dining (24 hours)
LCD television
Satellite channels
Coffee maker
Pillow options
Shower
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Yal-ku - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Alux - This restaurant serves dinner only. Reservations are required. Open daily.
Maiko - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Snack Bar El Cenote - Onsite buffet restaurant. Open 24 hours. Open daily.
24-hour room service is available.
Nearby Activities
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 4 outdoor swimming pools are on site.
The recreational activities listed below are available either on site or nearby; fees may apply.
Ecotours nearby
Golfing nearby
Fitness classes on site
Beach volleyball on site
Kayaking nearby
Sailing nearby
Windsurfing nearby
Scuba diving nearby
Spa Services
Sports massage
Massages on beach
Body treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No rollaway/extra beds available
No cribs (infant beds) available
Debit cards not accepted
No pets or service animals allowed
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Luxury Bahia Principe Sian Kaan Adults
Luxury Bahia Principe Sian Kaan Adults All Inclusive Akumal
Luxury Bahia Principe Sian Kaan Adults Only All Inclusive
Luxury Bahia Principe Sian Kaan Adults All Inclusive
Bahia Principe Luxury Sian Ka'an
Bahia Principe Luxury Sian Ka'an All Inclusive
Luxury Bahia Principe Sian Kaan Adults Only All Inclusive
You should know
Reservations are needed for golf tee times and massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
