Book a hotel near Acropolis Mall, Gariahat

"9 out of 10. Everything is exceptional except 1 or 2 incident in relation to food hygiene. We stayed here 7 nights and hotel staffs been very helpful and friendly. Housekeeping staffsI Sujay, Krishna, Baban, bishu & prabitra fulfilled all housekeeping & cleaning requirements. Especially Sujay was top-notch & really helpful. Food was delicious including breakfast buffet, lunch buffet & in-room dining. Rahul, who attended us for all our needs, was excellent at his duty & very friendly. Tathagata , duty manager, helped us in many ways in terms of room preference etc, always pro-active, quick on decisions and customer oriented. Thanks to Tathagata for taking care of us when we checked-in late night after long flight. Raajdeep was really helpful. Staff Supriyo was excellent in lunch buffet. Only concern regarding Grand Pavillion breakfast /lunch buffet - staffs don’t follow hygiene norms (bare hands & no gloves), multiple food items left open in buffet however nobody from hotel management staffs bothered about it( multiple buffet manager allocated for buffet management but they were not so friendly / alert / proactive at all), seems under staffed in buffet to attend customer needs. It’s recommended to maintain hygiene so that customer can enjoy delicious items without any concern. We prefer ITC Royal over any other 5 star hotel in Kolkata for its amazing hospitality, spacious apartment option with wheelchair accessibility, friendly staffs at the entrance & excellent bellboys. "

"Excellent "

"Not clean at all. Bad experience "

"Every thing was nice!"

"This hotel is the worst hotel I have stayed in during my entire life. There were several issues with our stay: 1. The hotel phone number provided on Expedia is incorrect, and we could not connect with the hotel. 2. The hotel forced us to pay the full amount again, in cash, despite us showing receipt of having paid for the booking by credit card. Since it was 11 pm at night, we did not have any option and paid 2 times for the same room 3. While 2 of us were staying, they provided only 1 towel, despite requests for another towel. 4. The room was very poor in quality - did not have anything other than a bed - no wardrobe, no table, nothing even to hang used clothes on. We had to keep our used clothes on the floor 5. The listing said there are food options available in the hotel - but that is absolutely incorrect. 6. To top it all, the hotel staff and owners were extremely rude and made kurt remarks like "if you want 2 towels then you should stay at ITC next time" All in all, very poor experience. My feedback to fellow travelers - avoid this hotel. It is not worth the hassle. There are plenty of hotels in the neighborhood. "

"Reception staff was rude"