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Mercure Bilbao Hotel provided 5 Star Service! 7 day stay. Mercure Bilbao Hotel became like my 2nd home. Being from the USA, Ikatar, front desk professional, along with the rest of the hotel staff provided excellent customer service, were friendly and spoke English. The bar professionals were excellent in recommending great Rioja wines and pinxtos. They were never too busy to great me each morning and night coming and going to my amazing hotel room. My hotel room was spacious (#601)! My room had three large windows with great views. Bed was extremely comfortable. My room was spotlessly cleaned daily. I adored the 6th floor Spanish-Cleaning Professional. Muey Bien! The room amenity packets were great, including a mini manicure kit ( nail file came in handy), comb set, shoe shine sponge, dental kit, a loofah, and all the regular hotel amenities. Oh, and a nice bottle opener, if you choose to buy drinks from the room mini bar. Room service was excellent. I recommend the chicken and the steak meals. The breakfast bar was worth every $16 Euro. The juice bar was addictive and so many choices. Location was perfect for walking to Old Town Bilbao( Casco Viejo) Plaza Moyua, Gunngenheim Museum, Basque Museum, and Abando shopping district. I even walked from the Athletic Club/ Futbol & it only took 20 min. There were great little bars across from main hotel entrance, but never a noise issue. Thanks, Mercure Bilbao Hotel Staff for your Basque Country Hospitality!

Central location, staff was great. On the downside, everything seemed disorganized. I ordered breakfast and 5 people who entered the restaurant after me had their meal before me, room service never picked up the phone, the staff was flustered when they got busy. Either way understaffed or process not clearly defined

great location reception people very helpful restaurant very good

The food was very good at a very reasonable price and the people were very nice!!

It is across the street from Guggenheim Museum. Breakfast not included.

Proximity to downtown and other venues. Hotel dated but with old time flare