2/10 Terrible
Jonathan
Traveled with family
Jun 17, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't stay at Phoenix. I booked this through Travelocity. It was booked and I had reservation confirmation in my email. The next morning as I was leaving I saw an email from Travelocity informing me Phoenix couldn't accommodate me due to an "inventory" problem. Travelocity told me the best they could do was a double queen hotel without an ocean view. But I had reservations for a one bedroom condo with bunk beds for the kids, kitchen, and living area. So I checked in and paid for the hotel they had found. For the same price. After I unpacked in the Hotel room... I saw I had a message from Phoenix saying they had another condo for me. After I already paid the hotel... Needless to say Travelocity seems to have gone down hill. Travelocity promised me something they couldn't fulfill. And apparently Travelocity and Phoenix do not communicate properly.