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"We had the best time! It’s was so huge so parking was not the best at night but plenty of transportation to get to and from the parking garage if over ... " More

By a verified traveler on Mon 22 Apr 2024

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Hotel Description

Family-friendly 4-star hotel near Aquatica

In shopping district

You'll find Aquatica and Universal Orlando Resort within 3 miles (5 km) of this Orlando hotel. Universal’s Volcano Bay and The Wheel at ICON Park™ are also within 3 miles (5 km).

Full-service spa, dining

This smoke-free hotel features a full-service spa, a water park, and a marina. There's fun for all ages with a lazy river and a children's club, and barbecue grills are available on site. Enjoy the 7 outdoor pools and get free valet parking.

Studio (Villa)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$110* Per night/room May 12 - May 13

Deluxe Villa, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Villa, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 12 Max

Room (Resort Select)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Westgate Lakes Resort & Spa Universal Studios Area ratings based on 97 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Westgate Lakes Resort & Spa Universal Studios Area

Everyone (33) Couples (10) Family (39)
5 out of 5
We had the best time! It’s was so huge so parking was not the best at night but plenty of transportation to get to and from the parking garage if overflow parking was needed. The amenities were great! Bowling, put put, paddle boats and even great little things throughout the day on a planner for skeins the resort! We only had one negative and that was the places close entirely to early! The waterpark closed at 6, pizza is 10:30! Especially on weekends like nooooooooo! The rooms were great the beds so comfy, no stoves tho so don’t buy things to cook in that lol. We ended up giving it away at checkout to housekeepers! We can’t wait to return, we were there for cheer and left two kiddos at home so now to return with them!

Posted by on Apr 22, 2024

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5 out of 5

Posted by , from CRYSTAL FALLS on Apr 8, 2024

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5 out of 5
It very family friendly. It has 7 pools, basketball courts, tennis, and big lawns to play any sport on. It is dated but clean. Very spacious rooms. I’m a guest not a owner. I can not do the timeshare tour due to spouse not being there but the staff doesn't treat you any different. Very nice bar/grille area. We love the market. I love staying at this one. It is in between Disney and Universal. The pools are kept clean. Many activities.

Posted by , from CRYSTAL FALLS on Mar 30, 2024

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3 out of 5
The resort itself was nice the service was terrible at the restaurant and store we waited 20 mins just to be seated both times we ate at the restaurant and then waited another 15 min just to get our drink. The marketplace store we stood by the deli waiting to be helped for 10 mins til we got mad and just left. The resort definitely seems like it is understaffed. But the room itself was very nice and the scenery is beautiful they just need to hire a lot more people to be able to service everyone in a timely manner.

Posted by on Mar 4, 2024

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3 out of 5

Posted by on Feb 4, 2024

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5 out of 5

Posted by on Nov 17, 2023

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3 out of 5

Posted by on Nov 2, 2023

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2 out of 5
Front desk employees rude, and most of the employees on the property don’t understand english or Spanish. We stay 3 days and they did not clean our room, no towels at the pool, wifi didn’t work. Overall bad experience in this property luckily we come to Disney and we arrive just to sleep except the last night that we arribe around 9PM and my kids decide use the swimming pool.

Posted by on Sep 11, 2023

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5 out of 5

Posted by , from SOUTH GATE on Sep 5, 2023

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Comment from Hotel Management

Sep 13, 2023 by Social Media Support

Hi Alicia, We appreciate the 5-star review! It's wonderful to hear that you had a positive experience with us. We look forward to welcoming you back in the near future.Best Wishes, Social Media Support

3 out of 5

Posted by on Aug 1, 2023

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About the Westgate Lakes Resort & Spa Universal Studios Area

Location 9500 Turkey Lake Rd, Orlando, FL 32819

Property Features

As a guest of Westgate Lakes Resort & Spa Universal Studios Area, you'll find a full-service spa, a water park (surcharge), and a marina. 7 outdoor swimming pools and 7 spa tubs are also on site. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 25005 square feet (2323 square meters) and includes conference space. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Westgate Lakes Resort & Spa Universal Studios Area. Free self parking and valet parking are available. This 4-star Orlando hotel is smoke free.

  • 1990 guestrooms or units
  • 5 levels
  • 28 buildings
  • 2 bars by the pool
  • Meeting rooms
  • 25005 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 1984
  • Deli
  • Kid's club (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 7
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Bowling alley on site
  • Sofa bed
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Westgate Lakes Resort & Spa Universal Studios Area offers 1990 accommodations with DVD players and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Sitting area
  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair
  • Travel crib

Food & Drink

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.

Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.

The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Buccaneer Galley - This bar specializes in American cuisine and serves light fare only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor tennis courts, a marina, complimentary bicycles, and a water park (surcharge) with a lazy river and waterslides are featured at the hotel. 7 outdoor swimming pools and 7 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Golfing nearby
  • Hiking/biking trails on site
  • Canoe on site
  • Volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Basketball on site
  • Golf lessons available nearby
  • Bowling alley on site

Spa Services

The onsite spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

Guests traveling with a service animal must contact the property prior to arrival.

This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended
  • Car not required
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 29.23 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westgate Lakes Resort Universal Studios Area
  • Westgate Lakes Resort Universal Studios Area Condo
  • Westgate Lakes Resort Universal Studios Area Condo Orlando
  • Westgate Lakes Resort Universal Studios Area Orlando
  • Westgate Lakes Hotel Orlando
  • Westgate Lakes Universal Studios Area Orlando
  • Westgate Lakes Universal Studios Area
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area
  • Westgate s Universal Stuos Ar
  • Westgate Lakes Resort Spa Universal Studios Area
  • Westgate Lakes Resort & Spa Universal Studios Area Hotel
  • Westgate Lakes Resort & Spa Universal Studios Area Orlando
  • Westgate Lakes Resort & Spa Universal Studios Area Hotel Orlando

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.