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"The prices is good is affordable, but for this price i stay in other ho te hotels with better conditions the stairs with trash, the bathroom with old ... " More

By a verified traveler on Sun 30 Apr 2023

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Hotel Description

Family-friendly stay near Fun Spot America

Close to airport

Within a 10-minute walk of the aparthotel, you'll find Old Town and Fun Spot America. Falcon's Fire Golf Club and Celebration Golf Club are also within 3 miles (5 km).

2 outdoor pools

This smoke-free aparthotel features 2 outdoor pools, an outdoor tennis court, and a restaurant. Bring the family and enjoy the children's pool, free theme park shuttle, and playground. Enjoy the 24-hour gym and perks like free self parking and free WiFi.

Free WiFi, refrigerators

Offering conveniences like refrigerators and microwaves, the 614 apartments also have free WiFi and TVs. Other amenities include hair dryers, safes, and ironing boards. Housekeeping is available on request.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$42* Per night/room Mar 20 - Mar 21

Premium Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, 2 Double Beds, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite (Kid's Suite)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Seralago Hotel & Suites Main Gate East ratings based on 93 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Seralago Hotel & Suites Main Gate East

Everyone (28) Couples (12) Family (35)
1 out of 5
Dirty hole in room floor dirty I had to check out on same night

Posted by on Mar 16, 2024

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2 out of 5
I had to pay money that was not told to me @ time of booking or through email...when i got there i was told. Also ...where i was place was very old and old furnitures with roach in the room. Room carpet old with a mold kind of smell.

Posted by on Mar 5, 2024

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1 out of 5
This property is the worst hotel I’ve ever ever would want to stay in. Check-in took over four hours, room was horrible, dirty, infested, needless to say I did not stand that hotel. I ended up going to Howard Johnson right across the street and got right in and didn’t have to wait to check in. I lost my money because I was not gonna stay in that nasty, dirty hotel, I do not recommend that place ever stay away from this hotel.

Posted by on Feb 25, 2024

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2 out of 5
SORRY to say, but NOT a deal! Property massively needs update/maintenance of the rooms. Rusted exposed pipes and grates in the Bathroom. Toilet kept running due to improperly installed handle. Dingy lighting (probably better that way). Also, need to invest in staff. On Thursday no wait, but on Friday night there was a 1.5hr WAIT in Lobby to check in, each person took forever. Something about ?internet down? Regardless, figure out a work around! ONE POSITIVE - the night Desk Manager (?Jeff? - caucasian w/dark hair) was Efficient, Pleasant, and seemed to be the only one who could get things done once he arrived up at ~11pm. The previous manager just shrugged his shoulders, didn't care, and left with a LOBBY Full of WAITING PAYING GUESTS. We payed for 3 nights, but left the 2nd morning because this poor hotel choice was seriously affecting our vacation. Pallets stacked against Hotel wall exterior. TRAVELOCITY should REMOVE this from their listings.

Posted by on Feb 19, 2024

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1 out of 5
Check in line had 20 other groups waiting to check in, took forever. Do not stay here.

Posted by on Feb 17, 2024

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2 out of 5
The door wouldn't shut until you slammed it 5-6 times. The lights had no switches. The phone didn't work. There appeared to be mold in the bathroom.

Posted by on Feb 15, 2024

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1 out of 5
This location is outdated! Dirty, smell’s horrible! Pictures on website is opposite from the actual property! I will never stay there again. Drug addicts throughout location. Front desk staff were amazing! The staff is the only 10/10 in the property.

Posted by on Nov 20, 2023

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Comment from Hotel Management

Jan 11, 2024 by CR

Thank you for letting us know about this. Your feedback helps us do better. WE are looking into this issue and hope to resolve it promptly and accurately.

2 out of 5
Run down condition (property, furniture). Too many bugs, including a dead roach in sink.

Posted by on Sep 28, 2023

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Comment from Hotel Management

Sep 29, 2023 by RC

Thank you for your review. We are sorry to hear this, we will look into this.

5 out of 5
Location

Posted by on Sep 27, 2023

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Comment from Hotel Management

Sep 29, 2023 by RC

Thank you for your review.

1 out of 5

Posted by , from GREENFIELD on Aug 13, 2023

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Comment from Hotel Management

Sep 13, 2023 by RC

Thank you for your review

About the Seralago Hotel & Suites Main Gate East

Location 5678 West Irlo Bronson Memorial Hwy, Kissimmee, FL 34746

Property Features

Seralago Hotel & Suites Main Gate East offers its guests 2 outdoor swimming pools, an outdoor tennis court, a spa tub, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this aparthotel measures 1195 square feet (111 square meters) and includes conference space. A children's pool, a terrace, and tour/ticket assistance are also featured at the family-friendly Seralago Hotel & Suites Main Gate East. Self parking is free. This Kissimmee aparthotel is smoke free.

  • 614 guestrooms or units
  • 2 levels
  • 1195 sq ft of conference space
  • 111 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free theme park shuttle
  • Parking: Free self parking

Room Amenities

Seralago Hotel & Suites Main Gate East offers 614 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

  • Bathrooms are partially open
  • Television
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 11:00 AM.

Seralago Hotel & Suites Main Gate East has a restaurant serving breakfast, lunch, and dinner.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Basketball on site
  • Hiking/biking trails nearby
  • Volleyball on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Resort fee: USD 18.17 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 6–12 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Seralago
  • Seralago Hotel Main Gate
  • Seralago Hotel Main Gate East
  • Seralago Main Gate
  • Seralago Main Gate East
  • Seralago Hotel Kissimmee
  • Seralago Kissimmee
  • Seralago Hotel Main Gate East Kissimmee
  • Seralago Main Gate East Kissimmee
  • Seralago & Suites Main Gate
  • Seralago Hotel Suites Main Gate East
  • Seralago Hotel & Suites Main Gate East Kissimmee
  • Seralago Hotel & Suites Main Gate East Aparthotel
  • Seralago Hotel & Suites Main Gate East Aparthotel Kissimmee

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.